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1-15 Sporting Dr, Townsville, Queensland 4817 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (61)
Room & Suite (20)
Dining (7)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 20/10/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jacana Apartments
Updated 20/10/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 55 Speciality lodging in Townsville
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Taxi service
Meeting rooms
Parking
Wifi
Outdoor pool
Restaurant
BBQ facilities
Baggage storage
Non-smoking hotel
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Seating area
Separate dining area
Sofa
Coffee / tea maker
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English
261Reviews2Q+A61Room tips
Traveller rating
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  • 3
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Popular mentions
IsabelEsperienza wrote a review May 2021
Queensland, Australia2 contributions
From the moment we walked in and were warmly greeted by staff, we got a great feel about this complex. The WOW was that our apartment literally sat on the Ross River making for a very relaxing stay with a great view. The apartment was very well equipped, more so than most holiday apartments. Everyone was super friendly and helpful going the extra mile. Thank you Itara-Jacana, we will be back.
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Date of stay: May 2021
Service
Sleep Quality
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Renae P wrote a review May 2021
1 contribution
Disappointing! Checked in at 7.30pm after a 4 hour drive and all we were wanting was a hot shower. No hot water!! I called the after hours number which I spoke to a staff member which sent the duty manager to our room. She felt the hot water and said yes it is warm but there is nothing I can do until tomorrow morning. She also advised there were no other rooms that she could move us to. Mind you she is standing here with a scarf around her neck as it’s the first week of cooler weather. No customer service and very rude staff.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Shaun Steele, General Manager at Jacana Apartments
Responded 09 May 2021
Hot Water Tempering valves are a mandatory safety device installed in all Apartment, to ensure no one is scalded by hot water in the shower Unfortunately on this occasion this safety device has been activated only allowing warm water to the shower, there was full hot water throughout the rest of the apartment, just not the shower Once this was reported we investigated immediately, but unfortunately nothing could be done until the following morning when we had a Licensed plumber attend and replace the device In relation to your comments on customer Service, Instead of allowing us to focus on trying to deal with the actual problem…. most of our time was taken up dealing with personal attacks, threats of bad reviews and demands for compensation And because we were unable to provide you with the answers you wanted to hear my staff were deemed to be rude and unhelpful Unfortunately some problems can’t be resolved at night or with the wave of a magic wand no matter how hard we try
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merissa2021 wrote a review Apr 2021
1 contribution
Shaun an Debra have provided amazing apartments in such an amazing location. Everything you need is in the one spot. We loved our stay and most definitely will be back Thank Itara & Jacana aparrment. :)
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Review collected in partnership with this hotel
Date of stay: November 2020
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Watto wrote a review Nov 2020
1 contribution
Great apartment. Had everything we needed. Lovely view of the river. Quiet location. Very helpful and friendly staff. Nice and close to shops and restaurants. Highly recommended. Will definitely stay again.
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Date of stay: November 2020Trip type: Travelled with family
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Response from Shaun Steele, General Manager at Jacana Apartments
Responded 21 Feb 2021
Thank you. We greatly appreciate your positive feedback. We are very lucky to have such a beautiful view. Hope to see you again soon. Warm Regards
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Jamie H wrote a review Jul 2020
Brisbane, Australia62 contributions7 helpful votes
Our stay in Townsville was made all the better because of our wonderful room. We had a two bedroom self contained unit that was situated right on the bank of the river, it was sensational to sit on our balcony at the end of the day and relax with a cool breeze and wine. The room was spacious, well appointed and clean. The staff were helpful and always polite. It is situated close to shops and restaurants (short drive).
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Date of stay: July 2020
Rooms
Cleanliness
Service
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Response from Shaun Steele, General Manager at Jacana Apartments
Responded 27 Jul 2020
Thank you for your wonderful review and feedback Jamie. You are so right, those relaxing afternoons on the balconies with the cool breeze are simply amazing. We hope to see you again on your next visit to Townsville.
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PRICE RANGE
US$71 - US$119 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
41
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Frequently Asked Questions about Jacana Apartments
Which popular attractions are close to Jacana Apartments?
Nearby attractions include Pinnacles Gallery (0.3 km), Willows Rotary Markets (0.9 km), and Kingpin Bowling (0.4 km).
What are some of the property amenities at Jacana Apartments?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Jacana Apartments?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Jacana Apartments?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Jacana Apartments?
Yes, free parking is available to guests.
What are some restaurants close to Jacana Apartments?
Conveniently located restaurants include Mocha Mecca, Cactus Jack's Cannon Park Townsville, and Hog's Breath Cafe.
Are there opportunities to exercise at Jacana Apartments?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Jacana Apartments?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Jacana Apartments?
Many travellers enjoy visiting Kissing Point Fort (12.0 km) and National Trust Heritage Centre (9.5 km).
Does Jacana Apartments have any great views?
Yes, guests often enjoy the river view available here.
Is Jacana Apartments accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.