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Madison Plaza Townsville

409 Flinders St Corner Flinders & Stanley Street, hotel entrance is on Stanley Street, Townsville, Queensland 4810 Australia
Lowest prices for your stay
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Free cancellation until 21/12/02
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (133)
Room & Suite (75)
Pool & Beach (6)


#23 of 42 hotels in Townsville
The Madison Plaza Townsville is conveniently located in the heart of Townsville's shopping and business district, just 10 minutes drive from the airport, and 2 minutes to the beach.The hotel offers a range of guest rooms and suites - all are non-smoking with individually controlled air conditioning, wireless internet, TV, DVD Player, tea/coffee making facilities.
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Property amenities
Free High Speed Internet (WiFi)
Coffee shop
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Complimentary instant cofffee
Complimentary tea
Vending machine
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Room features
Air conditioning
Coffee / tea maker
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
771Reviews1Q+A100Room tips
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Popular mentions
Alex wrote a review 21 Jun
Brisbane, Australia38 contributions10 helpful votes
Many issues with this hotel. Check in was a disaster. Although check in was 2pm, they asked me to wait until 2.30pm when I arrived as they were short staffed. Then receptionist told me she would check with housekeeping for an update. She went to the back room and did not actually contact anyone - I could see her the whole time as the curved mirror in the foyer reflects the back office completely ! So lying to me wasn’t a good start. But she came back to the desk and said my room was ready. I went upstairs and it hadn’t been touched. Still had dirty sheets and dirty towels and cups in the room. Went back down to tell her. Had to wait another hour before I could get into my rooms. Ridiculous. Small rooms, large dark furniture makes rooms feel smaller. Pool not avail to use (apparently due to covid), rooms not serviced (apparently due to covid). See pics. Not well maintained. Remote Controls filthy with dust. Light in bathroom held on with sticky tape. Rusty bathroom fittings. Yuk. Location is good, Woolworths downstairs and the mall right there too.
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Date of stay: June 2021Trip type: Travelled on business
TouringinMay wrote a review May 2021
NSW, Australia37 contributions41 helpful votes
Due to Covid we were unable to attend our booking. The property did have a non cancellation policy for our dates but as we phoned over 24 hours before our arrival date and due to the pandemic being the reason we would not be able to attend we thought it only fair the property did not charge us. Not only did they charge us but the rate today is $91.00 and we were charged over $200. This is a disgrace in our present pandemic. The management should be totally ashamed to charge when they were given heaps of notice. Do not stay here.
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Date of stay: May 2021
Room Tip: Stay away, disgraceful cancellation policy in a pandemic
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1 Helpful vote
DAVIDMB8093LE wrote a review Apr 2021
Melbourne, Australia42 contributions35 helpful votes
The Madison Plaza Hotel is definitely in the category of cheap budget accommodation. We found only two positives during our stay, the good city location and the bed was comfortable. The negatives, obvious poor management as the Hotel seems to be getting run into the ground. The tall male receptionist came across as rude and aloof, was very unhelpful. The pool is closed but that is not advertised on their website. The Hotel seems to be catering to a very young age group who seem to be using the Hotel rooms to hold parties. Our stay included a weekend and on Friday and Saturday nights parties were being held on our floor, going to the early hours. As their is no one in attendance in Reception between 9pm and 9am nothing could be done about these parties and noise. The Madison Hotel is gradually turning into upmarket backpackers accommodation rather than a Hotel.
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Date of stay: April 2021Trip type: Travelled as a couple
Karls wrote a review Feb 2021
2 contributions3 helpful votes
Needs alot of work inside very run down in areas. On arrival we were notified that the pool was still closed because of COVID-19 which I feel should be on the website as that’s the reason we actually booked this hotel. We left something behind in our room which was very important to our son, 15 phone calls later and after 3 days the Manager refused to talk to us. No one could tell us what had happened to this item and we were told 3 different things by 3 different staff members. We then proceeded to have to do an 11hr round trip drive to actually get any results. Absolutely feel that the care factor was zero. Really disappointed by this level of no customer service.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
marcocestari17 wrote a review Jan 2021
1 contribution
Good location, nice room. The female receptionist was fine. The male receptionist (tall, big guy) was rude for no reason and obviously hates his job. I'd definitely come back but would prefer to not have to deal with the male receptionist again
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: January 2021
US$50 - US$85 (Based on Average Rates for a Standard Room)
leisure hotel plaza
Chifley Plaza Townsville
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Frequently Asked Questions about Madison Plaza Townsville
Which popular attractions are close to Madison Plaza Townsville?
Nearby attractions include Perc Tucker Regional Gallery (0.4 km), Street Art CBD Walking Trails (0.5 km), and Escape Academy (0.5 km).
What are some of the property amenities at Madison Plaza Townsville?
Some of the more popular amenities offered include free wifi, a pool, and meeting rooms.
Which room amenities are available at Madison Plaza Townsville?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Madison Plaza Townsville?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Madison Plaza Townsville?
Yes, parking is available to guests.
What are some restaurants close to Madison Plaza Townsville?
Conveniently located restaurants include Wild Rice Laos & Thai Cuisine, Coffee Dominion, and A Touch of Salt.
Are there opportunities to exercise at Madison Plaza Townsville?
Yes, guests have access to a pool during their stay.
Is Madison Plaza Townsville located near the city centre?
Yes, it is 0.10 km away from the centre of Townsville.
Are there any historical sites close to Madison Plaza Townsville?
Many travellers enjoy visiting Kissing Point Fort (2.4 km) and National Trust Heritage Centre (1.8 km).