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Oaks Townsville Gateway Suites

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Traveller (209)
Room & Suite (136)
Videos (1)

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About

#12 of 41 hotels in Townsville
Location
Cleanliness
Service
Value
Oaks Gateway Suites is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway Suites boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events)
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Baggage storage
Non-smoking hotel
Express check-in / check-out
Car park
Wifi
Paid wifi
Infinity pool
Outdoor pool
Fence around pool
Complimentary tea
Outdoor furniture
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Private balcony
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Iron
Microwave
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
English
Hotel links
Special Price:Oaks Hotels Stay: Early Bird Deal Up To 25% Off!
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kellygang51 wrote a review 13 Mar
Katherine, Australia20 contributions7 helpful votes
Booked through a third party not advisable on this occasion. Room had everything I needed for a relaxing stay. Only recommendation would be a chair in the bathroom and bedroom. Nowhere to put your clothes in bathroom.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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julieannyeowell wrote a review Mar 2023
Brisbane, Australia9 contributions1 helpful vote
Hotel's Favourite
Friendly staff at reception, clean, modern and spacious apartments. Lovely pool overlooking the city and 5 min walk to Queensland Country Bank Stadium and the CBD of Townsville. Undercover car parking which is complimentary for guests.
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Review collected in partnership with Minor Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 29 Mar 2023
Dear juliannyeowell, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We look forward to welcoming you back. Sincerely, Alagu Murugan S.R. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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robbie972 wrote a review 03 Mar
1 contribution
Good location, room was a decent size, just annoying that like many other motels cleanliness and maintenance is lacking. Basic stuff like air con filters are completely caked over and blocked. Fridge door shelves missing, cupboards coming of hinges. Basic stuff that should be picked up with a regular maintenance program.
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Review collected in partnership with Minor Hotels
Date of stay: March 2024
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 2 weeks ago
Dear robbie972 Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. My sincere apologies for any inconvenience cause due to the general cleanliness. The Supervisors have been notified with regards to the downfall and we have taken measures to ensure the cleanliness are above standard. We look forward to welcoming you back. Sincerely, Alagu Murugan S.R. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andieleestrong wrote a review 02 Mar
1 contribution
Anytime I stay at a hotel in Townsville I always book the oaks gateway it’s perfect location and when getting the city view it’s even more nice I like how they have added the coffee club coffee pods to the room too
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Review collected in partnership with Minor Hotels
Date of stay: March 2024
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 2 weeks ago
Dear andieleestrong, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We look forward to welcoming you back. Sincerely, Alagu Murugan S.R. Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michaelbaldry wrote a review Feb 2024
1 contribution
Very friendly and helpful staff, well presented, clean rooms, great location and fully secure lock up car park. The price was very reasonable compared to other hotels on Palmer Street, we will definately be coming back!
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 5 weeks ago
Dear michaelbaldry, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We look forward to welcoming you back. Sincerely, Alagu Murugan S.R. Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rafaellopez2024 wrote a review Feb 2024
1 contribution
Great central location, lots of cafes and restaurants outside the door. Very friendly staff always happy to assist. Very convenient free car parking in an area where street car parks are hard to find. Close to the centre of town.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 11 Feb 2024
Dear rafaellopez2024, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We are truly grateful for the rating you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We look forward to welcoming you back. Sincerely, Alagu Murugan S.R. Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heather L wrote a review Feb 2024
Townsville, Australia58 contributions45 helpful votes
Close to centre of town. Right on the cafè restaurant strip. Clean hotel easy access. Secure car parking below. Rooms comfortable and staff pleasant and efficient. Minor grumbles about complimentary beverages - essentially not sufficient. According to the blurb no alcohol allowed in the rooms.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 05 Feb 2024
Dear Heather, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards, Alagu Murugan S.R. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mevodia22 wrote a review Jan 2024
1 contribution
We checked in for 3 nights & had a lovely room overlooking the pool and city. During lunch after our first night, I received a call from reception sounding annoyed that we had not moved our belongings out of the room. We had to finish our lunch quickly from the other side of town so we could pack our room up & be moved to a different room which was such a downgrade. We lost our view, the apartment was smaller, there were dirty napkins from the previous people in the lounge, level 7 was noisy and kept being woken by doors slamming, and overall it wasn’t pleasant. We were upset with not even an apology from the man Steven who failed to tell us this was going to happen when we checked in.
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Review collected in partnership with Minor Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 31 Jan 2024
Dear mevodia22 Thank you for taking the time to share your feedback. Please rest assured that our downfall during your stay have all been address with our team. Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future. Thank you again for your time. Best regards, Alagu Murugan S.R. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dealsinthepocket wrote a review Jan 2024
Sunshine Coast, Australia9 contributions8 helpful votes
No hot water during my stay in the room but this, for me, was not an issue due to the hot weather. Hotel has an amazing wet edge pool overlooking the city and is close to city centre, restaurants and cafes. Opening times of the cafes not accurate when searching on Google.
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Review collected in partnership with Minor Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 31 Jan 2024
Dear dealsinthepocket, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. My sincere apologies for any inconvenience cause due to the hot water. The maintenance have been notified with regards to the downfall and we have taken measures to ensure swift rectification. We look forward to welcoming you back. Sincerely, Alagu Murugan S.R. Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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93sc2024 wrote a review Jan 2024
Tweed Heads, Australia1 contribution
I have stayed here every month for about the last 2 years. This hotel has become my goto. It is always clean and tidy, staff are so helpful and a great location. Car parking both onsite and close by is no issue either.
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Review collected in partnership with Minor Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Oaks Townsville Gateway Suites
Responded 31 Jan 2024
Dear 93sc2024, Thank you for taking the time to review us following your recent stay. We were glad to read that you liked your overall stay with us and I passed on to our team who were thrilled to learn about your experience and appreciative of your time. Thank you once again for your loyalty. The team and I are very much looking forward to welcoming your return to Oaks Townsville Gateway Suites in the near future for another memorable experience. Best Regards, Alagu Murugan S.R. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,019 - R 2,943 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks gateway on palmer hotel townsville
FORMERLY KNOWN AS
Oaks Gateway on Palmer
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
102
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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OAKS TOWNSVILLE GATEWAY SUITES - Hotel Reviews & Price Comparison (Australia) - Tripadvisor

Frequently Asked Questions about Oaks Townsville Gateway Suites
Which popular attractions are close to Oaks Townsville Gateway Suites?
Nearby attractions include Queensland Museum Tropics (0.4 km), Maritime Museum of Townsville (0.5 km), and Perc Tucker Regional Gallery (0.2 km).
What are some of the property amenities at Oaks Townsville Gateway Suites?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Oaks Townsville Gateway Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Townsville Gateway Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Oaks Townsville Gateway Suites?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Oaks Townsville Gateway Suites?
Conveniently located restaurants include A Touch Of Salt, Jam, and Wild Rice Laos & Thai Cuisine.
Are there opportunities to exercise at Oaks Townsville Gateway Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Oaks Townsville Gateway Suites located near the city centre?
Yes, it is 0.3 km away from the centre of Townsville.
Are any cleaning services offered at Oaks Townsville Gateway Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Oaks Townsville Gateway Suites?
Many travellers enjoy visiting Kissing Point Fort (2.5 km) and National Trust Heritage Centre (2.1 km).
Does Oaks Townsville Gateway Suites have any great views?
Yes, guests often enjoy the river view available here.