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Mantra Heritage

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Traveller (106)
Room & Suite (36)
Pool & Beach (25)
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Overview
  • Excellent33%
  • Very good38%
  • Average16%
  • Poor9%
  • Terrible4%
Travellers talk about
“great location”(108 reviews)
“the main street”(66 reviews)
“swim up room”(12 reviews)
AMENITIES
Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
Suites
4 Star Hotel
All hotel details
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Rooms
04 Jun05 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (562)
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Traveller rating
185
202
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185
202
95
52
22
Show reviews that mention
All reviewsgreat locationthe main streetswim up roompool areamiddle of townbbq areacentral locationmacrossan stclose to shopsgreat roomcoles supermarketone bedroom apartmentking bedeasy accessreception staffwalking distance to everythingspa bath
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1 - 5 of 556 reviews
Reviewed yesterday

Location was a definite plus however the room was a disappointment. When we entered the room there was a destinct smell of mould. The ceiling was mouldy in spots near the fan. The fan was rusty, scratched and to top it off dirty. No elevator...More

1  Thank Angela V
Reviewed 2 days ago

No free wifi, no breakfast services, no cleaning services. I've stayed at better places for better prices with more and better services. The location and the pool were the best thing about this hotel.

Review collected in partnership with this hotel
Thank zdae730
Reviewed 2 weeks ago via mobile

After booking and PAYING in full for 2 x 2 bedroom swimout apartments I called to confirm our booking 2 days before we were due to arrive only to be told we only have 1 x 2 bedroom apartment booked! And they are fully booked...More

2  Thank EmilyJadeBriggs
Response from Tammy G, Supervisor at Mantra HeritageResponded 1 week ago

Dear EmilyJadeBriggs, As you know, the external booking agent you chose to use had made a mistake on your booking. Once our team at Mantra Heritage found out about the overbooking, we tried everything we could to fix their mistake however in this case we...More

Reviewed 3 weeks ago

Great value, right in the middle of town with easy resident only access. Quiet room locations. Excellent customer service with lots of information on local places and activities. Beautiful pools. Spa on room balcony.More

Review collected in partnership with this hotel
Thank vblaz2270777
Response from Tammy G, Supervisor at Mantra HeritageResponded 2 weeks ago

Dear vblaz2270777, Thank you kindly for your wonderful feedback. This is very important to us and we appreciate you taking the time. We are delighted that you enjoyed our fabulous location and that our knowledgeable team were able to help you. We invite you to...More

Reviewed 3 weeks ago via mobile

Stayed here nearly same time as last year. There would have roughly 40 family & friends. Could not fault anything last year. The location is great, walking distance to the local supermarket, restaurants, bars & marina. Had a great time. This time round there was...More

Thank W3sty333
Response from Tammy G, Supervisor at Mantra HeritageResponded 2 weeks ago

Dear W3sty333, We appreciate you taking the time to share your feedback as this is very important to the continuous growth and improvement of the business. We are sorry to hear that your experience was not in accordance with our usual standard. We will certainly...More

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Most Booked Properties in Port Douglas, Australia
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About
Amenities
Top amenities
Pool
Free Parking
Spa
Hotel Amenities
Free Parking
Self-Serve Laundry
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$101 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$101 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (106)
Room & Suite (36)
Pool & Beach (25)
Dining (3)
Questions & Answers
Ask a question
Claire & D
11 March 2018|
AnswerShow all 3 answers
Response from Robyn B | Property representative |
Hi Claire & D - we have two pools at Mantra Heritage - Yes they are. One is solar heated and the other by an electric heating unit. We look forward to welcoming you in May!
0
Votes
Ravi K
23 February 2017|
Answer
Response from FoodCritic54 | Reviewed this property |
Mantra Heritage has a lot of stairs/steps. You will need to ask the hotel direct. Best I can offer.
0
Votes
Astrid F
5 October 2016|
Answer
Response from travdude26 | Reviewed this property |
Hi,Not all rooms have private spa's
0
Votes
Room Tips
"Ask for a double with a spa."
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"Ask for a swim out, we always paid the extra for this option."
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"Rooms over the pool are a bit noisy and any activity at the BBQ area is clearly heard at night."
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"Get a room that is either close or overlooks the pool."
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