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Shangri-La Hotel, The Marina, Cairns

Traveller (1332)
Room & Suite (648)
Dining (93)
Overview
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Pierpoint Rd, Cairns, Queensland 4870 Australia See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2 886)
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2 574 results
Traveller rating
1 149
855
357
130
83
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1 149
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Show reviews that mention
All reviews horizon club club room north restaurant horizon room one bedroom suite the great barrier reef pool bar hotel is in a great location tour desk an upgrade shopping centre bit dated reef terminal buffet breakfast balcony canapes concierge
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1 - 5 of 2 574 reviews
Reviewed yesterday

I love the way how their staff and everyone communicate. Good customer service, polite and professional all the time. we enjoyed the stay here with well managed room, bathroom and all the required needs were placed in right easy to find place.

Date of stay: June 2018
1  Thank comparelimohire
Reviewed 4 days ago

Our stay here was very enjoyable and relaxing. It was walking distance to the pier to catch our tour boat ride to the Great Barrier Reef. We also loved how we could walk to the Market, restaurants and stores.

Date of stay: January 2019
Thank Ccc1157
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear Ccc1157, Thank you kindly for taking the time to review our hotel. I am pleased to hear you had an enjoyable and relaxing stay and we hope to welcome you back again sometime soon. Best Regards, Nic

Reviewed 1 week ago

Recently renovated North Bar is now "The Backyard"... What dumb executive decided on this change...which took 6 mths to complete.. What was a very successful venue...its now a disaster...order at bar food and drinks...limited menu..not good food...we are on the Great Barrier Reef & expect...More

Date of stay: January 2019
2  Thank HMW73
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear HMW73, Thank you for taking the time to share your feedback with us. Our new restaurant, “The Backyard” is still in the very early stages of operation so we certainly appreciate any feedback or ideas you may have. Whilst I wish you had a...More

Reviewed 1 week ago

This is a disappointing stay. We have stayed in numerous Shangrila's around the world and this property has not hit the marks for quality and service. There is no warm welcome on arrival. Not much recognition given to loyal Golden Circle members. You have to...More

Date of stay: January 2019
1  Thank aero_dude
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 week ago

Dear aero_dude, Thank you very much for taking the time to share your feedback. While I wish you had a much better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest...More

Reviewed 1 week ago via mobile

We stayed here for 14 nights in a lovely room over looking the marina. Our room was very clean and comfortable. The staff greeted us warmly throughout the day and could not have been more helpful. The Backyard Restaurant has limited choices and there are...More

Date of stay: January 2019
Thank garmisch1
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 week ago

Dear garmisch1, Thank you kindly for your wonderful review. I am delighted to hear you had such a wonderful 2 week stay with us and received exceptional service from our staff - they work extremely hard to deliver a memorable guest experience. It is always...More

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About
Description
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and More a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Hotel Style
Business
,
Romantic
,
Luxury
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Luxury
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
255
Price range
US$140 - US$249 (Based on Average Rates for a Standard Room)
Also Known As
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Location
Australia > Queensland > Cairns Region > Cairns
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Luxury
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
255
Price range
US$140 - US$249 (Based on Average Rates for a Standard Room)
Also Known As
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Location
Australia > Queensland > Cairns Region > Cairns
Photos
Traveller (1 332)
Room & Suite (648)
Dining (93)
Pool & Beach (89)
Amenities (13)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
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Questions & Answers
Ask a question
mythingmary
17 October 2018|
AnswerShow all 10 answers
Response from rosemaryv204 | Reviewed this property |
We hired a car at the airport. The sights around Cairns are quite spread and unless you want to do bus tours, you need transportation.
1
Vote
Blueenvy
16 May 2018|
AnswerShow all 3 answers
Response from bogdant46 | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
3
Votes
Blueenvy
16 May 2018|
AnswerShow all 4 answers
Response from LyndyLipman | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
Room Tips
"The rooms with a view of the Marina give plenty of interest to view while sitting on the balcony."
douglask185
2 weeks ago
Read review
"Horizon Club comes with perks."
GrahamM176
27 Nov 2018
Read review
"Choose a room with the Marina view, or a corner suite."
Koustubh132
07 Nov 2018
Read review
"Get a room facing the marina for free quiet entertainment."
B9748ZCpeterr
12 Sep 2018
Read review
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