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Novotel Brisbane Airport

Traveller (247)
Room & Suite (121)
Pool & Beach (27)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Ideally positioned within the Brisbane Airport precinct, the property is conveniently located in between the Gateway Arterial roads and adjacent to DFO Shopping Centre. Featuring 157 modern rooms and suites, state of the art conference facilities, restaurant and bar, 24 hour reception and room service, and a large rooftop heated swimming pool. All rooms offer air conditioning, work desk, mini bar, tea and coffee making facilities and LCD TV. Catalina Restaurant and Bar serves contemporary Australian cuisine and features a stylish bar with separate lounge area. For your relaxation the hotel offers a massage service, gymnasium overlooking the action of the airport, sauna and magnificent roof top relaxation terrace with glass sided lap pool. Explore the nearby attractions like the excitement of Eagle Farm and Doomben Race Courses, the city’s grandest extravaganzas at the Brisbane Entertainment Centre and the exclusive dining and shopping precinct at Portside Wharf and Cruise Terminal.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Business
HOTEL CLASS
2 389Reviews
285Photos
18Q+A
100Room tips
Traveller rating
  • 949
  • 987
  • 321
  • 87
  • 45
Time of year
Traveller type
Language
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  • Filter
  • English
Popular mentions
Accommodation is good to very good. Easy access and convenient location for a one day business visit. The service however..... A lot of “hi” and “good morning how are you’s” but real service really sucks! It’s by the details customers get irritated. And here in Brisbane it
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The hotel looks and feels utilitarian but the staff are friendly and helpful which lifts this hotel from average to very good. Some downsides were learning that the airport shuttle is not hotel owned; the very hot room on arrival; the quirky lights and seemingly non working
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Response from GMBrisAirportHotels, General Manager at Novotel Brisbane Airport
Responded 5 days ago
Dear DavidG897, We appreciate you taking time to provide feedback on your recent stay at the Novotel Brisbane Airport. Thank-you for the comments regarding the areas to improve on in the guest room and we will ensure to investigate these issues. We are pleased our team were friendly and helpful throughout your stay and hope to welcome you back to the hotel in the future. Kind regards, Jason Pratt General Manager
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Flying from Sydney to Mackay, i caught a late flight and needed to do an overnight stay in Brisbane. Considering my flight the next morning was 6am, i figured being closer to the airport was better than staying in the city. Yes it is about 15-20mins drive from Brisbane centre,
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Review collected in partnership with Accorhotels.com
Response from GMBrisAirportHotels, General Manager at Novotel Brisbane Airport
Responded 1 week ago
Dear Casscapades, Thank-you for taking the time to provide such lovely feedback on your recent stay at the Novotel Brisbane Airport. It is great to hear you enoyed the hotel's convenient location and facilities as well as the service from the team. We hope to welcome you back to the hotel in the future. Kind regards, Jason Pratt General Manager
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My husband and I stayed here on two occasions over a week, I booked them both at once, ( no refunds) otherwise we would not have gone back for the second night. I find this hotel is nothing like the service we receive from other Accor hotels. Staff very stand-offish, had to ask
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Response from GMBrisAirportHotels, General Manager at Novotel Brisbane Airport
Responded 1 week ago
Dear Shonachris, We appreciate you taking the time to provide feedback on your recent stay at the hotel. It is very disappointing to hear that our team let down your stay experience and didn't provide more personlised service. Please be assured we will be following up your comments with the team as this is far below the standard of service we strive to achieve for our valued guests. I do sincerely apologise and hope we can welcome you back to the hotel in the future. Best regards, Jason Pratt General Manager
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This hotel is an easy stay near the Brisbane Airport. Easy to access by car. The quiet, cool and darkened hotel room was great for sleeping. There is a small gym area and there is a swimming pool. The coffee was good. The buffet breakfast offered a range of foods to select from.
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Response from GMBrisAirportHotels, General Manager at Novotel Brisbane Airport
Responded 2 weeks ago
Dear X8330ERkarenw, Thank-you for providing a review on your recent stay at the Novotel Brisbane Airport. It is great to hear you enjoyed the hotel's convenient location and facilities. We hope to welcome you back to the hotel in the future. Kind regards, Jason Pratt General Manager
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Comfy bed
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12345625
What is the cost of breakfast
As the travellers above have said, about the $30 ish Mark. Again ours was included in the room rate. A tip for you. Order a barista coffee as you enter the breakfast restaurant, much nicer than the filter stuff brewing away at the counter.
0 votes
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Hi Michiko69, There is secure undercover parking available at the hotel for AUD$25 per night.
0 votes
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I'm not sure, sorry. It was an overnight stay with only me there
0 votes
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Hi there, We do have a shuttle service but it operates between 5am-9am and then again at 5pm-9pm. The best way to the hotel at that time of a night is by taxi which will only cost between $15-$20. We look forward to welcoming you to the hotel.
1 vote
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Hi there, The hotel operates a shuttle service, with the first service leaving the hotel at 5am. The shuttle costs $5 per person.
1 vote
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1234
"Our room looked south and was comfortable and quiet"
"Away from lift would mean less noise at night"
"check aircon"
"Quiet and very convenient to airport"
"Ask for a room facing away from Airport Drive."
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12345620
PRICE RANGE
US$135 - US$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel brisbane airport hotel brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
157
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