We arrived on a friday afternoon and we expected that check-in will take a little longer because there were a lot of people, but waiting more than half an hour was too much. The receptionist was very unwelcoming and seemed like he was only there because he had to be - his answers were short, rude and not helpful at all, if I would ask antoher guest the same questions I think I would get better answers from them than from him. Other guests were cutting the line all the time and the two receptionist never once said that they should wait. The check-out lady was much friendlier. Our room was on the highest floor overlooking beautiful nature and the spacious balcony was a huge plus but there was also a downside to it - the light on the balcony could not be switched off so you couldn't really sit there after sunset as the insects were crazy, also while sleeping you couldn't open the door because of mosquitos and we didn't want to turn on AC as we are not used to it at home and didn't want to get sick so the air was not good during the night (we put a t-shirt over the light the second night and it helped a little bit but not much). And the irony is that on one paper in the room it says that they ask you not to turn on the light at night as the insects will get in the room but on the other hand there is no switch to turn off the light haha! The other thing is the outside furniture - 2 small plastic chairs and a nice but a very small table (doesn't fit 3 regular plates on it). We missed something to hang the wet towels and swimmsuit on it. The room itself was actually very nice and spacious, so was the bathroom, but it also had a problem - the bath is very big but the glass is way too short so while showering, there is a 99% chance that the floor will get wet. It doesn't matter how careful you are, the water will get underneath the glass and wet the floor that way. Everything was clean except the floor at the balcony door was a mess! Also make sure that you always LOCK THE DOORS! They can't be opened from the outside whithout the chip so we didn't even think about locking them while we were in the room and one afternoon I noticed that they were opened and didn't think anything of it because maybe one of use didn't close them properly but the next morning they were opened again! I was very uncomfortable to say the least... a gush of wind probably openes them if they are not locked. Moving on to the restaurant. The elevator kinda works as a time machine, because you come from the room and the hall that are very modern, to the restaurant that hasn't been changed since my parents were teenagers. The unpleasant smell of cooked sausages hits you the second that the elevator doors open to the main floor in the morning. They offer eggs made 3 different ways, 10 types of meat, 5 types of cheese, 10 different types of youghurt and not a single type of plant-based milk or youghurt.. even after asking the waiter if he could check if they have some, I don't know if he forgot or they didn't have any, I didn't want to bother him again. So if you are vegan, there is a lot of fruit (from the previous day), veggies (tomatoes - tasteless), nuts and juices (don't drink them after 10a.m. - it's just colored water) to choose from, but nothing that will keep you full for a longer period of time. If you have any type of food allergies, it's better for you to bring your own food as there is not a single list of allergens next to the food. The waiters are very quick so your table is always clean. The gym is well equiped and spacious, saunas were closed. If you want peace and quietness, visit the pool at the hotel; if you are with kids, you definetly have to visit Thermal riviera. Overall we had a great time, I feel good about coming because we paid with the voucher - if I paid for it with my own money, I would be upset (as a student I would choose a cheaper alternative because 250€ for two nights is not in my price range). If somebody from the hotel staff in reading this, the furniture can not be changed over night, I understand that, but the fact that the cleaning ladies and the staff at the pool is way friendlier than the receptionists is just sad. Not even a single Hello! when you come through the door. The restaurant staff as well! And as a student I have worked in a hotel restaurant and the fact that you smile and say Hi! to the guest was expected from every employee. …
I loved the international buffet breakfast and champagne in the pool with hot water on a winter day. The hotel was renovated and cozy. Great place for a long weekend, practically in the neighbourhoods.
My boyfriend and I have been in terme Catez in February 2020. Hotel Terme is great,I highly recommend, rooms are clean, cleaning lady comes every day to tidy the room and change towels. Breakfast and dinner are great too, various options, food is very tasty. Pool in the hotel is very nice, clean, large to swimm, and very important there's no crowd at all, so you can enjoy swimming in silence. We went to Winter Riviera, and I was VERRY DISAPPOINTED IN CLEANLINESS of the spa. There was a lot of chewing gums at the bottom of the pools, as well as dirt at the bottom of the pools and jacuzzi. All in all, hotel is excellent, 4* deserved, but spa in winter riviera disappointed me.
The hotel is clean, tidy, warm (we were in the winter months), the staff were very friendly. But the interior needs to be refurbished so people who come don't think they are 1970-79. And this is not the only reason because some things need to be replaced because they are worn out. There was four of us in the room. Two adults on double bed, one small child and 12 year old daughter on extra bed. There was plenty of space in the room, there was a thermostat to regulate the heat of the room, mini bar, tv, balcony, and a spacious bathroom. The food supply was good, and there were enough choices for everybody.
I've been coming to Hotel Terme for years. After more than 15 years, I saw nothing new. And what is broken, worn out, is not maintained. The sauna door slams shut, whirpools barely work. In addition, there is only one Finnish sauna in the entire hotel. What has been improving all these years are prices. Every year the prices are higher and the service is worse. I'm not sure, but it seems to me that the chlorine level put into the pool is too dormant.