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Mountain Park Hotel

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Traveller (5)
Dining (2)
Pool & Beach (1)
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Overview
  • Excellent41%
  • Very good26%
  • Average7%
  • Poor5%
  • Terrible21%
31 Dec 2017
“New owners working hard to make this place fabulous”
25 Dec 2017
“Very Average”
AMENITIES
Public Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
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Reviews (52)
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LanguageEnglish
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1 - 5 of 52 reviews
Reviewed 31 December 2017

We stayed over Christmas where we met the new owners who have taken over from August 2017. What a lovely couple! They even gave us pick of the rooms in which to choose as the other guests had not checked in yet. We stayed at...More

1  Thank ushanaidu
Reviewed 26 December 2017 via mobile

My family booked at the hotel for Christmas lunch (at R360 pp), bed and breakfast the next morning. The hotel was taken over by new management in August 2017, and it is painfully obvious that they are completely new to the hospitality industry. The new...More

Thank AshiraRheeders
Reviewed 31 July 2017

We had booked a weekend away at this hotel in April for July. My friend said the week of the booking that she would call to confirm all was in order- no answer on their phones or email. She eventually found an emergency cell number...More

Thank taryn689
Reviewed 29 June 2017

Have stayed on a few occasions, and every time has been great. I have booked the Water Wheel Chalet a few metres from the hotel itself, which is self catering, but still payed to have breakfast, lunch and dinner at the hotel as I have...More

Thank fmalan2017
Reviewed 10 June 2017 via mobile

Had a wonderful stay at the Mountain Park hotel. Everything was clean and well kept. The staff were exceptional and went the extra mile to make our stay comfortable. They even went as far as making us food that was not on the menu. Will...More

1  Thank Joleen P
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Laundry Service
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Tennis Court
Details
Room types
Family Rooms, Non-Smoking Rooms
Details
Room types
Family Rooms, Non-Smoking Rooms
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Traveller (5)
Dining (2)
Pool & Beach (1)
Family and Play Areas (2)
Questions & Answers
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SegieM
11 December 2015|
Answer
Response from Allcomm | Property representative |
We unfortunately do not have mini fridges in the rooms, however you are welcome to store any perishables in our walk-in fridge
0
Votes
baobabjim
7 December 2015|
Answer
Response from baobabjim |
All sorted now thanks! :)
0
Votes
E8452VZpaulc
Good day Clive, I see that you visited Mountain Park Hotel and it must have been a few months ago. I am the new owner and can honestly say I have had to deal with quite a few concerns about the hotel after my take over here. For your information we have made some dramatically needed changes such as replacing of all linen, pillows and have upgraded the rooms to a completely new level. I need to stress that your review of the hotel is not a true reflection of the hotel as it is now and I feel that posting up comments on tripadvisor, only now, is not a good advert for us and utterly unfair. As for the food I have 3 highly skilled and trained Chefs and removed all the old staff who clearly were not doing their duties at the hotel. As you know people like ourselves for the most part refer to tripadvisor before venturing away from home. We would kindly ask that either you remove your comment or make a comment stating that the hotel has been taken over by new owners and have done some dramatic and well needed upgrades. I trust you understand my position. Kind regards, Paul Catlett
2 October 2014|
Answer
Response from clive n | Reviewed this property |
HI Paul Thanks for your reply, firstly my comments made at the time of my stay were totally true as you yourself admit the staff were clearly not doing their jobs, and you must agree the state of the linen and rooms were... More
0
Votes
Room Tips
"Rooms overlooking the garden are lovely"
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"I prefer staying in the self catering garden cottages than the hotel. There is more freedom and its more..."
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"Take your own alcohol."
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"Rooms at ends of hall are quiet."
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