Dreams Sapphire Resort & Spa
The antipasto appetizer bar at Portofino. So good!
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pool_amp_beach (3523)
My son living his best life!
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About

4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Only 15 minutes beyond the Cancun airport, Dreams® Sapphire Resort & Spa awaits your arrival. With Unlimited-Luxury®, this AAA Four Diamond resort redefines the all-inclusive resort experience and provides the perfect, worry-free escape. Choose from a variety of rooms and suites including beachfront swim-outs or connecting family suites that are ideal for accommodating larger groups. Indulge with limitless dining and drinks at over a dozen gourmet restaurants and bars. Relax by one of the three pools, enjoy the waterpark, or enjoy one of the many beach activities like kayaking or snorkeling. Enjoy a round of golf at one of two nearby courses with discounted green fees, or book a relaxing body treatment at the spa while the kids enjoy the resort’s Explorers Club.
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Property amenities
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hotel_amenity_yoga_classes
hotel_amenity_yoga_room
hotel_amenity_fitness_spa_locker_rooms
hotel_amenity_fitness_classes
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hotel_amenity_outdoor_pool
hotel_amenity_bar_lounge
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hotel_amenity_breakfast_available
hotel_amenity_breakfast_buffet
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hotel_amenity_snack_bar
hotel_amenity_special_diet_menus
hotel_amenity_swimup_bar
hotel_amenity_poolside_bar
hotel_amenity_game_room
hotel_amenity_snorkeling
hotel_amenity_tennis_court
hotel_amenity_aerobics
hotel_amenity_bicycle_tours
hotel_amenity_entertainment_staff
hotel_amenity_evening_entertainment
hotel_amenity_fishing
hotel_amenity_karaoke
hotel_amenity_table_tennis
hotel_amenity_nightclub_dj
hotel_amenity_childrens_television_networks
hotel_amenity_indoor_play_area_for_children
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hotel_amenity_kids_club
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hotel_amenity_body_wrap
hotel_amenity_couples_massage
hotel_amenity_facial_treatments
hotel_amenity_foot_massage
hotel_amenity_full_body_massage
hotel_amenity_head_massage
hotel_amenity_makeup_services
hotel_amenity_manicure
hotel_amenity_massage
hotel_amenity_pedicure
hotel_amenity_salon
hotel_amenity_steam_room
hotel_amenity_waxing_services
hotel_amenity_24_hour_security
hotel_amenity_baggage_storage
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hotel_amenity_gift_shop
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hotel_amenity_butler_service
hotel_amenity_doorperson
hotel_amenity_24_hour_front_desk
hotel_amenity_dry_cleaning
hotel_amenity_laundry_service
hotel_amenity_ironing_service
Room features
hotel_amenity_air_conditioning
hotel_amenity_desk
hotel_amenity_dining_area
hotel_amenity_housekeeping
hotel_amenity_coffee_tea_maker
hotel_amenity_minibar
hotel_amenity_cable_satellite_tv
hotel_amenity_hair_dryer
hotel_amenity_interconnected_rooms_available
hotel_amenity_private_balcony
hotel_amenity_room_service
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hotel_amenity_vip_room_facilities
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hotel_amenity_private_bathrooms
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hotel_amenity_wake_up_service_alarm_clock
hotel_amenity_flatscreen_tv
Room types
hotel_amenity_ocean_view
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. They are provided to Tripadvisor by third-party partners.
4.5 of 5 stars
HOTEL STYLE
hotel_style_tag_5297
hotel_style_tag_11262
Languages Spoken
hotel_amenity_spanish

Location

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Cancun Airport
17.2 km
Aerodromo de Playa Del Carmen
36.2 km
230 Restaurants
within 10 kilometers
39 Attractions
within 10 kilometers
Reviews summary
This summary was created by AI, based on recent reviews.
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Dreams Sapphire Resort & Spa offers a vibrant ambiance, though some areas may seem dated. Many guests commend the staff's friendliness but point out service inconsistencies such as room service delays. While the location is appreciated for its closeness to the beach and airport, the resort's seclusion may necessitate transport for off-site excursions. Despite its liveliness, noise can be an issue. Rooms are clean but vary in quality, and additional costs and aggressive sales pitches have marred the perceived value for some travelers.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Comprehensive

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Detailed Reviews
Skersrule wrote a review Feb 2020
5.0 of 5 bubbles
We travel south to a warm all inclusive destination every February to escape the winter duldrums of Omaha Nebraska and my wife and i along with the couple we were traveling with can honestly say that we have never experienced an all inclusive staff that matches what we found at Now Saphire. EVERYONE from checkin, housekeeping, groundskeeping, wait staff, and especially the Entertainment crew made our vacation so relaxing and special. Everyone is so pleasant and helpful. The entertainment crew works so hard with a special shout out to: Luiigi (aka Freddie Mercury and our #1 Chiefs Fan!), Isaac (our #2 Chiefs fan), Katherine (Our lil chiefs cheer leader!), Karly, Daniella (boo 49ers), Osiris, Ivan, and Julio these people literally live to make your vacation one to remember. We felt like we were leaving friends behind when we left after our stay from 2/1 - 2/8 .
We were diverterted to Now Saphire as Now Natura which is where we had planned to go has had a postponed opening and we could not be happier!

The SuperBowl Party was AWESOME!

As with all All Inclusives there are some areas for improvement:

Buffet food could have a bit more variety from day to day pretty much the same food day after day. The pool side food of hamburgers and hotdogs was fine but instead of the side of tasteless nacho chips everyday how about fries, rings or at least potato chips once in awhile?

Salt and Pepper shakers seem to be a premium and need to be asked for with every meal - we suggest doing this when you sit down so that they make it back to the table before your food : )

Take a plastic straw to stir your thick mixed drinks they do not provide straws of any kind which we get (environmental concerns and all).

We learned the Liquor was a bit on the weak side so if you were looking for ways to forget your "real world" request a double shot of whatever you are having that worked for us!

The furniture in the lounge / lobby area where the main bar is needs updating to match the rooms and is very uncomfortable.

That said we would definately go back and hope that our stay a Now Natura next Feb will be just as great!
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5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Bldg 9 - 11 are a bit of a walk to the pool area!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NowSapphireRC, Social Media Coordinator at Dreams Sapphire Resort & Spa
Responded 09 Feb 2020
Dear Guest, Thank you for your review and positive comments in regards to your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed your stay and the service provided by the staff. We are so happy to read that you had a great time. Your feedback will be shared with the Operations Committee to improve the opportunity areas. Luigi, Isaac, Katherine, Karly, Daniela, Osiris, Ivan and Julio will be so glad to read they contributed to making your stay more enjoyable We wish to have the privilege to welcome you again in the near future. Warmest regards, Olivia Rodríguez Social media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Kathleen C wrote a review Mar 2020
5.0 of 5 bubbles
My boyfriend and I were here for a wedding and we had a very nice stay. From the start, transfer service to and from the airport was seamless as was check-in. We arrived and were immediately greeted, checked in and taken to our room. I had arrived with a semi-large group of about 15 and we were all seen and in our rooms within 30 mins.

Our room was beautiful and easy to get to. Very clean and accommodating. Like I said we were there for a wedding and there was plenty of closet space for our dedicates. Both my Boyfriend and I sent out for dry cleaning which was also quick and hassle free.

Everything is perfectly spaced apart as to not feel crowded, we never felt like one area was more crowded then the other. We always had enough lounge chairs and easy access to the pool/beach.

Service once on the resort was fabulous as well, you never went without. Whether it was food, drink or leisure there was always someone there to help or provide for you. The staff was always cheerful and polite and eager to help.

My only suggestion is a bigger buffet. I felt like during the breakfast rush the selection was small and you would not have much to chose from if you came on the later end.

Other than that I could not say anything bad about my experience there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NowSapphireRC, Social Media Coordinator at Dreams Sapphire Resort & Spa
Responded 25 Mar 2020
Dear Guest, Thank you very much for taking the time and sharing your experience on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are very pleased to read your positive feedback in relation to our service, and room. We are very happy to read that you enjoyed the time to our resort. We would like to thank you for your suggestion and for sharing the opportunity areas to improve the experience of all our guests. The Operations Committee will read your feedback. Thank you. We are looking forward to having the honor of being your hosts again! Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Kyle wrote a review Jan 2020
4.0 of 5 bubbles
Came here with my boyfriend for four nights and three days. This was my first time at an all-inclusive resort so I wasn’t sure what to expect but it was pretty good! I will say we bought up to the preferred package and it was nice to have access to some top shelf liquor but not really sure if it was worth the price for those perks. However, having access to the preferred pool and free cabanas was awesome and totally made up for the other “perks” that were just so so. Miguel at the pool was amazing and always checking-in. I will say if you don’t get a cabana you need to make sure you get there early for chairs as many were taken before 9:30.
Beach was nice. We never had an issue finding a chair even at 10 AM. We preferred the pool but the beach was great for a walk or lounging after breakfast / lunch.
As other reviewers mentioned the food was OK at best. We ate at the buffet every morning for breakfast as we didn’t want to sit down for the preferred breakfast at Paramour. Before breakfast we would go to CoCo cafe for lattes and coffee and that was the right move. The coffee is amazing there and so much better than what they have at the buffet. Plus the nicest staff!! Also the pretzels later in the day are bomb!
We did lunch at the barefoot grill one day which was okay and the rest of the days we ate at the beachfront bluewater grill!! Amazing tacos and great service. I wish the buffet had better lunch options...one day I honestly just wanted a sandwich and some soup or something plain...but I didn’t get that option which was disappointing.
We ate at Fresco (Mexican restaurant) which the food was OK but the margs were amazing. It’s specific recipe for that restaurant and you can’t get it anywhere else on the resort! We ate at Cibu twice and both times we had great food. The ravioli was great! We did have to get in line right at 6 and it was pretty much full by 6:30 so something to note. I also saw them turning people away when half of the tables were empty but what can you do!
Room was nice - kind of musty at times but I think that’s how beach living can be! I will say there are NO hooks so we had to get creative with towels and our swimsuits by hanging them on the doors and handles. We always had a restocked fridge and the next days itinerary which was nice. Also saw some reviews on housekeeping. I will say they would come in around 9/10 am to clean and then also did turndown service around 7/8 but you can put the sign on your door if you don’t want it!

Overall a great relaxing vacation!
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NowSapphireRC, Social Media Coordinator at Dreams Sapphire Resort & Spa
Responded 13 Jan 2020
Dear Guest, Thank you for sharing your feedback and beautiful pictures from your recent stay at Now Sapphire Riviera Cancun. We are delighted to read just how much you enjoyed your stay and our resort. It’s great you enjoyed the beach, restaurants, and service. we will share your feedback with the Operations Committee, especially with Miguel. We look forward to an opportunity to welcoming you back in the near future. Best regards Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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moby234 wrote a review Aug 2020
1.0 of 5 bubbles
A bit late leaving this review because of what is happening in the world now.
But my wife and I attended a wedding here in February and I have to say we were very disappointed with the hotel .The hotel is in a good spot on the beach and the pool is a large and impressive with plenty of sunbed but that's the good part .The food in all the Restraunts was very poor in the buffet the waiters hustled to get you to sit in there section which was a bit intimatedition although they were friendly we could do without the hassle .The bar service was very poor with very little table service so you had to queue at the bar which was very busy most nights then they give you inferior small drinks very very small measures and only draught beer in small glasses .the rooms were fine and clean asked for more hangers and got them but the mini bar had only 4 bottles of beer and some sodas but no bottle opener ? and no spirits when I asked for spirits I was told they don't supply the mini bar with them, very odd for an all inclusive resort .We will not go back to this resort again as it was obvious they were cutting back on service and quality drinks .
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olivia Rodriguez, Sales at Dreams Sapphire Resort & Spa
Responded 03 Aug 2020
Dear Guest, Thank you for your stay at our resort and your valuable feedback. We were naturally disappointed to hear that it did not live up to your expectations and are reviewing all elements of your feedback with the respective department managers. Please also accept our apologies for any inconvenience you have experienced. 
Thank you for taking the time to provide you valuable comments and we hope you give us the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez Social Media Coordinator info.nosrc@nowresorts.com
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Vica wrote a review Oct 2020
2.0 of 5 bubbles
Some things we didn't like about the property were: Finding a plastic piece in my food and seeing tiny little bugs crawling on the table while eating. The bugs live off of the food left in the cracks on the table. I would highly suggest they wipe their tables with bleach. Forget about getting a spot at the pool - every morning each chair had a towel already laid out on it and the towels would sit there for hours. We ended up having to find a spot on the beach. Oh, beach is littered with broken glass so be careful! Not to mention, we saw a drug deal go down on the beach every 15 min. The hotel didn't adhere to their own policies such as no smoking in lobby and shows. Yet, everywhere you look someone was smoking. That was not pleasant. Our room wasn't ready when we got there and they couldn't find a king for us unless we upgraded to Preferred. That was all a sales tactic because a few hours later they "found" a king for us. Don't fall for the dinner for $150 on the beach that serves the same food as you get in the restaurants. Liquor was watered down. Staff likes to start cleaning rooms and mowing the grass at the crack of dawn so that woke us up every morning. Not a hotel we would return to. This was our first time at a NOW resort and if the others are managed the same, we likely won't visit this chain ever again.
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2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: If you want to get a spot at the pool, probably should stick to Preferred.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olivia Rodriguez, Sales at Dreams Sapphire Resort & Spa
Responded 04 Oct 2020
Dear Guest, Thank you for sharing your comments with us through Tridpavisor regarding your stay at our resort. Your important feedback will be shared with all the executive & operations staff. Our guests' observations are more than welcomed, as they enable us to improve and correct the services we render to all our fine clientele, among which you are. We apologize if this is not the way you remember it and we take the remarks very seriously to improve our service in every possible way. We will hope to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez Social Media Coordinator info.nosrc@nowresorts.com
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Bhargavi A wrote a review Mar 2021
Bloomfield, United States
2.0 of 5 bubbles
Stayed for a destinations wedding. Was very excited to make this trip to Mexico after a long hiatus of traveling. Unfortunately, though the reviews are pretty good online, the property is very dated, there’s a lack of cleanliness when it comes to upkeep floors, chairs, ceiling fans, molding, and the infrastructure of the resort. This I observed in the area where they serve breakfast and lunch daily. It’s an older property, furniture should be updated, but cleanings should never be compromised, as I also observed bird’s poop on the floors and chairs of the buffet area.

When we first checked into our room, the bed sheets smelled moist wet, with a musty masculine smell of sweat. We had to call and ask them to change those. It took quite some time from checking in to get comfortably settled. The staff did come promptly and take care of it immediately.

The bed and the pillows are very very very uncomfortable. I have not had a good night of sleep since I arrived here. I also found a spider in the room.

While I was showering the electricity shut off in the entire resort, my girlfriend was at the gym on the treadmill and she almost fell off the treadmill.

The pool cabanas are also very old and not capped well and the sheets are beige versus being white.

The staff and hospitality is AMAZING. To have waiters knowing your regular order on a daily basis is really great customer service, anytime we have had a issue and brought it up it was taken care of in a very well oriented manner.

There is limited alcohol and not any top shelf liquor. Restaurants close 11 PM and there is no 24 hour room service. The only thing open is a café that serves coffee and small bites.

The food is also very good. The rating comes from some of the lack of comfort while on vacation. Although the food is good and the service is good ultimately you’re here to relax and unfortunately having a good nights rest or being comfortable by the pool was not great.

There are limited restaurants on the property as well and the ones that do serve dinner at night are well kept.

They serve you a blue lemonade drink at check in. Very disgusting. I recommend just giving the guests arrive arrive a shot of tequila or a glass of champagne.

If you want better alcohol you have to pay for it.
Which in an all inclusive when you’re already paying you don’t want to spend more money.

If you’re looking to be comfortable in all aspects from accommodations to updated areas of the resort I recommend spending a little bit more money and going to a newer property.
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olivia Rodriguez, Sales at Dreams Sapphire Resort & Spa
Responded 15 Mar 2021
Dear Guest Thank you for your visit and comments shared on Tripadvisor. We appreciate your comments about the service and food. Your valuable feedback helps us identify the areas we can improve the guest experience. We will share your feedback with the Operations Committee. We really hope to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodriguez Social Media Coordinator Now Sapphire Riviera Cancun
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Ketsia wrote a review Mar 2021
5.0 of 5 bubbles
Traveling with my friend and her 2 Childs during covid. We stayed 2 weeks at this hotel from 14/02 to 26/02/2021. The service is just excellent, all the team is here to provide an incredible service and make sure that you are enjoying your holidays at your best even with the restrictions. A big thank you to the Conciergerie team, Miguel and their chef Luis.

They work very hard to provide a faultless sanitary plan to protect the hosts and the team members. We got everything we needed in the resort, from a large restaurant selection, multiple savors, and a very high product quality for the food. Two days per week they arrange a special dinner by the beach or in the hall or prepare a barbecue outside.

The event team prepared high-quality and amazing shows for the host every night in the theater room ( concert, dance performance, karaoke..). And the daily animators were always there to make sure that you enjoy your stay by trying all the activities the hotel has to provide ( volleyball, basketball, crazy games, tennis court, ping pong... in addition to the bool and beach activity including kayak). Or if you want you can enjoy the spa or the adult pool, and let the children in the special kid's activity area.

Gabriella and all the barman will make sure that you are always hydrated !!

The hotel also provides some guides to visit Cancun or Tulum and enjoy aquatics or culturasl activities. If not you can book a taxi for 5 hours and enjoy your shopping at Playa del Carmen.

++++ They bring a hospital service at the hotel for all covid test necessary before departure, so we didn't have to stress and go to the Cancun hospital.

Sincerely, I am sending big applause to this hotel for all the effort they have put together to stay open during this hard time.. I will for sure get back and will remember this.
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4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olivia Rodriguez, Sales at Dreams Sapphire Resort & Spa
Responded 10 Mar 2021
Dear Guest, Thank you for your visit, comments and wonderful pictures shared on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed the food, activities, and service. We will your comments with the Operations Committee, especially with Gabriela, Barman, Miguel, Chef Luis. We hope to welcome you back in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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David S wrote a review Sept 2021
4.0 of 5 bubbles
We arrived and checked into the preferred club lounge, which was nice and simple. We got building 1, which is next to the main pool if you don't mind lots of residual noise until 515pm each day, and sometimes the outside evening shows were loud. Our friends got building 3, which was much quieter all around.

The first night we ate at the Market Cafe buffet, which was quite good until one of our group members got stomach cramps and sickness. He was recovered by the next day. After we had the breakfast buffet in the Market Cafe the next day, my wife got sick. She recovered later that day.

The next day, we took a taxi into Puerto Morales, a $20 roundtrip, and shopped in the flea market for a while.

The next day on our friend's 25th anniversary, our friend got sick after lunch from eating at the Market Cafe buffet. She recovered that night after missing their anniversary dinner in Paramour. We never went back to the Market Cafe for anything after that incident.

The COVID test went well and quickly, and you got the results that same afternoon.

We did not use the main pool but used the Adult pool, which had great service and nice staff.

The restaurant staff were all kind and had good service. Men need to wear long pants to many of the restaurants.

The room thermostat would not go below 77F. Our friends got theirs adjusted, and it went to 76F Ours ran all the time we were there. Bring a personal small fan if you need a cold room.

The mini-bar in the room would not cool down, so we kept the cabinet door open to cool the drinks, which helped.
We called housekeeping about soap and shower gel which took a while to get. The shower gel took 3 days to show up.

We brought our Yeti cups and straws to keep the bar trips to a minimum, and also bring your own sunscreen as the gift shop is expensive for that.

We had the Preferred Club Swim-out room, which was very nice, and we would get it again in building 3 or 4 instead of building 1.
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5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Building 1 is noisy due to the main pool next door.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olivia Rodriguez, Sales at Dreams Sapphire Resort & Spa
Responded 16 Sept 2021
Dear Guest, Thank you for your visit and comments shared on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We appreciate your comments about the service, restaurant service, P.Club Swim out. Your valuable feedback will be shared with the Operations Committee to improve the opportunity areas. Sorry to hear about your friend and that he missed his dinner at the Paramour restaurant. We really hope to host you again in the near future. Warmest regards, Olivia Rodriguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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TheContessaFamily wrote a review Aug 2020
5.0 of 5 bubbles
Our family just returned home from another beautiful stay at this fabulous resort. We are repeat guests and although concerned about health and safety, we trusted their commitment to cleanliness. They have instituted a program called the CleanCompleteVerification™ which increases their normal safety measures. So very glad we went!
From the minute we entered the gates we felt welcomed and safe by Anejes and the bell staff. Check in was efficient and our room was ready with all the details having been previously perfected by Karina, Luis and Sara. All the employees wear masks and are constantly sanitizing everything.
Our room was spotless.Everything was sanitized and in plastic bags. Out luggage was even sanitized. They checked our temperatures throughout the stay.
The restaurants were limited but Arturo and Enrique and the very pleasant hostesses did an amazing job of accommodating everyone in a very efficient manner. The food is so amazing and served by the most wonderful staff. Eduardo, Moises, Alberto and Omar made breakfasts and lunches worth getting up for. Dinners were presented with style by Eleursario and others as they tended to our many needs and desires.
The pools and lounges are staffed with the most energetic and helpful servers,bartenders and concierge. Drinks were prepared to perfection by Antonio, Fernando and Caesar and served with style and speed by Diego, Jose and Juan to name a few. The servers ensure you never go thirsty and make sure everyone is tended to. They are overseen by Jose Miguel who ensured the pool area was safe and everything ran smoothly making sure each guest knew they were special and welcomed. They all pay attention to everyone's needs and go above and beyond. They have security and lifeguards like Marcei that help with safety and first aid around the very well maintained and spectacular resort grounds. The beach was closed due to government regulations but was re-opening the day we left to everyone's excitement.
The days and evenings were filled with much fun provided by the Spectacular Entertainment Team headed by Luigi who is a Grand Master MC and makes the events so lively and fun. He is so enthusiastic and fun loving and really gets the party going. Luigi and his wonderful team, including Javier, do a fabulous job of getting everyone involved and participating in the daily pool games, exercises and sports. The evenings are filled with Karaoke, game shows, fire shows, dancing, and movies. There are activities for every age and no one is bored unless it is by choice. They work very hard to make everyone have a great time!
The management and staff certainly made us feel safe and important during our stay. We can't wait to return again soon. And we will! Thank you to the entire Now Sapphire Resort Team!
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5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Higher rooms always have a better view of the ocean and the beautiful grounds.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olivia Rodriguez, Sales at Dreams Sapphire Resort & Spa
Responded 26 Aug 2020
Dear Guest, Thank you for taking the time to share your feedback and beautiful pictures on Tripadvisor. We are delighted to learn you had a very enjoyable time with us! Thank you for acknowledging the friendliness and attentiveness of our team. It is certainly with great pleasure that we take every opportunity to exceed your expectations. We were happy to read that you enjoyed all the facilities, the new CleanComplete Verification™ protocols. These new procedures further elevate our standards of quality and cleanliness, enabling you to vacation at our property. We will definitely pass on your compliments to the mentioned staff. We look forward to welcoming you back soon and thank you once again for your kind posting. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jackie C wrote a review Jan 2020
3.0 of 5 bubbles
Just returned from Now Sapphire, and had a really average experience. I forced into paying for Preferred Club, after requesting to have 4 rooms to be grouped in the same building. With the added expense of being part of the club that did not appear to have any real perks other than having access to anther small lounge. The rooms were all very nice and happy with the accommodations. What was weird was turn down service that appeared every day at 5-6pm, right in the middle of getting ready most days, not fun to have your door knocked on in the middle of the shower. The mini bar on the room was often not filled with waters and other beverages.

The pools at the resort are nice and the drinks and waiters were really good around the pool. No complaints there.

The most frustrating part of the resort was the fact that you were not able to make reservations for the A la carte restaurants. There was a group of 9 of us and there was a struggle every night to get into the resturants. Often to be able to get in, but bottles of wine were used as a barging tool for our group to sit together and in a timely matter. The bottles of wine start at $40 USD a bottle! To get into Paramour we had to purchase a minimum of 2 bottles of wine. Why should I have to pay for wine when I have already paid to be at an all inclusive resort.

New Years Eve, that was such disappointing experience!! The resort was selling tickets for $50USD piece for a plated meal and a small show that ended around 10pm. You we're also encouraged to purchase wine packages starting a $250USD for the night. During New Years Eve some of the Al la Carte's were closed and the buffet was closed!!!!!!!! After 10pm the entertainment got awful!! The band that was playing was not entertaining and the resort failed to make the evening special!!

The Disco!!!! what a joke!! If your gro up is young don't expect there to be any dancing or fun times to be had in there!! It is an old man sports lounge, where the party goes too die!!!!!
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5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NowSapphireRC, Social Media Coordinator at Dreams Sapphire Resort & Spa
Responded 10 Jan 2020
Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. Thank you for your good comments about the waiter's service. We very much appreciate your feedback that helps us to continue improving our facilities and services. We really hope to welcome you again in the near future. Sincerely, Olivia Rodríguez Social Media Coordinator info.norsc@nowresorts.com
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PRICE RANGE
R 4,462 - R 7,758 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now sapphire riviera cancun hotel puerto morelos, paradisus puerto morelos, paradisus hotel puerto morelos, paradisus riviera maya, paradisus riviera cancun hotel, paradisus riviera cancun resort, paradisus cancun
FORMERLY KNOWN AS
Now Sapphire Riviera Cancún
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
488
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

DREAMS SAPPHIRE RESORT & SPA - All-inclusive Resort Reviews & Price Comparison (Puerto Morelos, Mexico)

Frequently Asked Questions about Dreams Sapphire Resort & Spa
Which popular attractions are close to Dreams Sapphire Resort & Spa?
Nearby attractions include Croco Cun Zoo (2.2 km), National Reef Park of Puerto Morelos (3.3 km), and Unico Beach (2.6 km).
What are some of the property amenities at Dreams Sapphire Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Sapphire Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Sapphire Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Sapphire Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Sapphire Resort & Spa?
Conveniently located restaurants include El Charro, Matea Restaurante, and La Choza Del Puerto.
Are there opportunities to exercise at Dreams Sapphire Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Sapphire Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Sapphire Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Dreams Sapphire Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Dreams Sapphire Resort & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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