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Dreams Riviera Cancun Resort & Spa

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Calle 55 Supermanzana 11, Manzana 4 Lote 1-01, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$485
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Free cancellation until 22/03/06
WIOL.com
travelup.com
US$370
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Booking.comUS$491
Hotels.comUS$485
Destinia.comUS$549
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (9891)
Pool & Beach (1987)
Room & Suite (1461)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20/10/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dreams Riviera Cancun Resort & Spa
Updated 20/10/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
GreenLeaders Silver level
We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
Spanish
10282Reviews1549Q+A100Room tips
Traveller rating
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Popular mentions
kyle m wrote a review Yesterday
2 contributions
I am not easily impressed so I will be very transparent with my post...The resort is beautiful, well maintained and cleaned daily to a T. Food and individual resturants are excellent, really enjoyed the Hibatchi grill and steak house. We had a meal on the beach the evening of our vow renewal and it is something we will never forget. Fine dinner under the stars an full moon. Amazing. The spa is top notch, we did the water treatment, 90 minute circuit through the different water modalities, very cool. Massages are $45 on the beach, just to the left of the resort, I went there twice and it was a wonderful massage, safe and clean. Now to the rooms, the kids got the standard view room and it was fantastic, the layout of the room is round and ergonomically "cool" and they did have a pool and ocean view, loved their room. We paid quite a bit more for the honeymoon suite and I was not impressed. Literally right over the beach but the room was dark and a bit dingy. I would not recommend an upgraded room, they cleaned it and all but not worth the extra $700. Prime level room is also not worth it, you do have an extra resturant you can go to but we never did. Just something to think about. the team went above and beyond for our vow renewal, it was top notch.
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Date of stay: September 2021
Rooms
Cleanliness
Service
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Travelingourworldwithck wrote a review Yesterday
Indialantic, Florida1340 contributions181 helpful votes
I have stayed in many all-inclusive resorts and so far this is one of the worst. Check-in took us almost an hour and I check with another friends who also came and it happened to them as well. The lady at check-in first told me she couldn’t put two rooms together even though it was requested by the travel agency. Then, she told us she couldn’t give us plastic cards to enter the room and we need to use our phone, I explained my kid’s didn’t bring a phone and I needed extra cards for them and she kind of refused to give them to us an had an attitude. After I complained about the waiting and everything else she gave me one key (but I needed 3). Later, when one room was ready she told me how to get there but didn’t take us there, it took us over 10 minutes to find our room and the heat was bad. There lack of customer service and care was very disappointing. Later on I noticed the employees are just Lot well trained and they don’t really care about accommodating their guests. Plus the food is just ok, the juices are bad, they use powder instead of real fruit. I have stayed in another of their resorts (Seacrest In Costa Rica) and there are no comparisons. I asked an employee why this resort has low standards and he told me because is the cheapest of all. I guess you get what you pay for. I recommend they standardized their check-in process so it doesn’t take that long and they train their employees to achieve excellent customer service.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Not the best hotel for families
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Jillian P wrote a review 26 Sep
1 contribution
My husband and I just stayed at this resort for 7 days for our honeymoon and I truly could not have asked for a better place to spend this special trip. From the moment we arrived everyone was so friendly and kind. Raul came and took our bags while we checked in at the front desk. Each day we saw Raul he went out of his way to make sure we were having fun and recommended places for us to go and things for us to do. We immediately were offered drinks and shown to our room. Our room was nothing short of amazing. Very clean and comfortable with a gorgeous view. We enjoyed every restaurant the resort had to offer but hibachi was our favorite!! The staff at every area of the resort were exceptional. The bartenders, waitstaff, housekeeping…everyone was amazing and no matter what their role was went out of their way to make sure we were having a good time and didn’t need anything. We rented one of the poolside cabanas one day which was very relaxing and enjoyable. Julio served us drinks all day and was by far our favorite staff member. We were in awe of how wonderful all of the employees treated for us and cared for the resort. Pools and beach were clean and so relaxing. We overall had an amazing trip here.
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Date of stay: September 2021Trip type: Travelled as a couple
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danielle g wrote a review 26 Sep
1 contribution
+1
My husband and I had a wonderful time at dreams Riviera Cancun. This is our sixth vacation to Mexico and this resort was our favorite. The food was amazing the service was spectacular and the swim out room was worth the splurge. We did water treatment at the spa which was very reasonably priced and so relaxing.
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Date of stay: September 2021Trip type: Travelled as a couple
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Inspire48915943678 wrote a review 24 Sep
Eastpointe, Michigan4 contributions
The entire staff here was great , pleasant, professional and courtesy. We had a wonderful Romantic dinner our host Luis was fantastic made our night great . The spa and hydrotherapy was so needed , the beach staff did and amazing job Julio was on point . Thanks Dreams Rivera see u next time
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: If you do full excursions be extra prepared for the long day and humidity.
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Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded 3 days ago
Dear guest, Thank you for taking the time to write such a nice and honest review, and for having your holidays in our beautiful resort. We are so glad to read that you enjoyed your holidays so much. It was such a pleasure reading your pleasant and positive comments. Without a doubt, reviews like yours encourage us to continue working harder and better for our guests’ experiences at our hotels are always enjoyable and great. Definitely, we will share your comments with the staff, they will be so happy to read them. We look forward to meeting you again in the near future. We will do everything possible for you to have a great and memorable holiday on your next vacation with us. We hope to see you as soon as possible in Puerto Morelos. Thank you very much for stay with us and for your comments again. Sincerely,😀 Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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PRICE RANGE
US$207 - US$548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams riviera cancun resort and spa, dreams riviera cancun hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
486
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Frequently Asked Questions about Dreams Riviera Cancun Resort & Spa
Which popular attractions are close to Dreams Riviera Cancun Resort & Spa?
Nearby attractions include Croco Cun Zoo (2.3 km), National Reef Park of Puerto Morelos (3.0 km), and Unico Beach (1.9 km).
What are some of the property amenities at Dreams Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Riviera Cancun Resort & Spa?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Dreams Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Dreams Riviera Cancun Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Dreams Riviera Cancun Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.