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City Express Plus Cancun Aeropuerto

Traveller (19)
Dining (7)
Pool & Beach (7)

About

Location
Service
Value
City Express Suites Cancun Aeropuerto
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
21Reviews
71Photos
0Q+A
1Room tip
Traveller rating
  • 12
  • 4
  • 2
  • 2
  • 1
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
This is a new hotel, not sure when it opened, but our room smelled new (In a good way). The room was excellent. Clean, new, and MOST importantly, the bed was to die for. We stayed the night prior to departure, after having an extremely noisy hotel in Playa Del Carmen. The bed,
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Response from Gerencia120, Gerente at City Express Plus Cancun Aeropuerto
Responded 2 weeks ago
Dear Customer, Thank you for taking the time to write such a detailed review. We're happy beacuse you had good moments in our hotel. On the other hand, I really apologize for all those bad events that happened. All your comments are essential to improve our service. Be sure that your complaints will be transmitted to everyone and we will work on it. Finally, we hope that you give us the opportunity that on your next visit we can compensate that bad experience. We hope to see you soon!
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We stayed there for one Night before going to Tulum. The City Express Plus is a new hotel and looked very modern. First of all the receptionists english was very bad and he was very unorganized. The room was modern and clean but we needed to go down to let activate the wifi
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Response from Gerencia120, Director General at City Express Plus Cancun Aeropuerto
Responded 4 weeks ago
Dear Customer, Thank you for taking the time to write such a detailed review. I apologize for this bad experience. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone, and we hope that you give us the opportunity that on your next visit we can compensate that bad experience. Sadly, the taxi service does not belong directly to the hotel. It is an external service, and we cannot control the prices. We hope to see you soon!
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This is a clean hotel with a nice breakfast, beautiful interior and Georgia’s pool. The pool is understated in the pictures. It is beautiful and there are luxurious places to sit all around the pool. We had trouble with the airport shuttle - make sure you have talked to the
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Response from Gerencia120, Gerente at City Express Plus Cancun Aeropuerto
Responded 16 Jan 2019
Dear Customer, Thank you for taking the time to share your experiences with us. I am pleased to know that our staff made your stay enjoyable. Remember to recommend us with your friends and family. If you are planning to return, do not hesitate to consider us. We hope to see you soon!
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Upon ending an awful travel delay with our airline not helping us locate a hotel, we were brought by taxi to the City Express Plus. The hotel is brand new - pristine condition, pleasant and efficient staff (it had been a long day), the room service food as well as the breakfast
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Response from Gerencia120, Gerente at City Express Plus Cancun Aeropuerto
Responded 16 Jan 2019
Dear Customer, Thank you for taking the time to share your experiences with us. I am pleased to know that our staff made your stay enjoyable. Remember to recommend us with your friends and family. If you are planning to return, do not hesitate to consider us. We hope to see you soon!
Read more
I booked this place as i was getting in late and thought it would be stress-free but i really regret it! No one showed up at the airport to pick me up as agreed so after waiting for an hour i got in my own cab (at rip off airport price) to go 9 mins drive to the hotel. I was
Read more
Response from Gerencia120, Gerente at City Express Plus Cancun Aeropuerto
Responded 16 Jan 2019
Dear Customer, Thank you for taking the time to write such a detailed review. I apologize for this bad experience. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone and we hope that you give us the opportunity that on your next visit we can compensate that bad experience. We hope to see you soon!
Read more
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La vista desde nuestra habitación
Photo provided by managementCity Express Plus Cancun Aeropuerto
Habitacion doble
Photo provided by managementCity Express Plus Cancun Aeropuerto
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Photo provided by managementCity Express Plus Cancun Aeropuerto
Habitacion sencilla
Photo provided by managementCity Express Plus Cancun Aeropuerto
Habitacion sencilla
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12
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PRICE RANGE
US$85 - US$134 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
120
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