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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$531
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Free cancellation until 21/07/25
Fairmont
US$778
US$513
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Expedia.com
US$554
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Free cancellation until 21/07/25
Hotels.comUS$554
FindHotelUS$554
Prestigia.comUS$778
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (3840)
Room & Suite (787)
Pool & Beach (698)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 21/01/11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 21/01/11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Puako
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Room & Suite (787)787
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Golf course
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand films
Room service
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
Japanese
5 227Reviews169Q+A100Room tips
Traveller rating
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Popular mentions
dridr wrote a review 23 Feb
nyc155 contributions66 helpful votes
read some negative reviews about the beach - thought that the beach was lovely, a small protected cove, with snorkeling ample space, food at restaurant was excellent, staff is outstanding, grounds are lovely and well maintained
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Review collected in partnership with fairmont.com
Date of stay: February 2021
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Katie From Redmond wrote a review 22 Feb
Redmond, Washington24 contributions13 helpful votes
Fairmont Orchid was our favorite Hawaii resort for years. We expected things to be different this year, likes face masks in hallways, elevators, restaurants and no free snorkeling gear. But the reality was masks required everywhere on hotel grounds, inside and outside, even with no people around. Very limited room service (you have to ask if you want garbage taken out or towels changed more often than once in 3 days). Restaurants inside main building are closed (beachside ones are available). All shops are closed. Half of the hotel that is closer to the beach is closed. No morning yoga classes. No drinking water by the pool or by the beach unless you rent a sunbed for the whole day. And, by the way, upon arrival, your are greeted with yet another tedious covid test paperwork scan instead of lei. All that really takes away from the experience. If I knew all that, I would have rented an airbnb place instead. Hopefully service will get better soon.
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Date of stay: February 2021
Location
Cleanliness
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Conrad Istanbul...amazing wrote a review 19 Feb
4 contributions
Everything from our Philipino waitress to rock at the restaurant and the views were amazing. I loved the fact how serious they are about covid and they don’t nickel and dime you on everything. Great hotel
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Date of stay: February 2021Trip type: Travelled with friends
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Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 5 days ago
I was happy to see your review and rating!! Mahalo for taking the time! I also appreciate you noticing our approach with COVID. We have done what we can to ensure everyone that is at the hotel feels safe! I appreciate your feedback and will be sure to share with our team! With warm aloha, Barbie Nakamura Director of Quality
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6mytravel wrote a review 18 Feb
5 contributions3 helpful votes
This is a gorgeous hotel. It's in a secluded location (not for you if you want to be in the middle of the action). There is a private beach in a sheltered cove, a natural rock makes the ocean very calm, great for kids. If you swim/snorkel to the rock, there are wild turtles swimming around beside you, since the adjacent beach is their protected habitat. There is also a wade in pool for toddlers and a nice main pool. There is a torch lighting ceremony at dusk.
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Date of stay: March 2020Trip type: Travelled on business
1 Helpful vote
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Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 5 days ago
I appreciate your excellent review! You mentioned some of my favorite things right here on property! It is most definitely a special place where you can experience so much of Hawaii steps away from your room! Mahalo for taking the time to give us a rating! We hope you can come back to our amazing island sometime very soon! With warm aloha, Barbie Nakamura Director of Quality
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JMSanJose wrote a review 17 Feb
San Jose, California279 contributions177 helpful votes
+1
We spent 9 night at the Fairmont Orchid celebrating a milestone birthday. It’s not our usual style of accommodation, as we typically opt for smaller locally owned or unique boutique resorts when we travel, but we had to book this with less than a week notice. Anyway, we picked the Fairmont because the pictures showed a beautiful beach, the room photos looked nice, and the pools looked great. The restaurants also had food that looked good, and our goal was to mostly relax, as we were supposed to be in French Polynesia this week but they closed the borders 72 hours before our flight. 
The hotel is large, with over 500 rooms, but during Covid, they are very low on occupancy, so that probably made it much nicer, since it isn’t crowded at all. Based on the lights at night, it appears they had the entire south tower closed. So, take that into consideration depending on when you travel. Also, some of the bars and restaurants are closed during covid, so my experience was limited to what was open. We opted for a Deluxe Oceanview room. We were unclear what this meant before we got there, but here is the scoop. The hotel is shaped like a U. Most of the rooms are considered ocean view, because you can technically see the ocean from the balcony, but it is at an angle. So, the location of your room matters a lot. If you don’t go for Deluxe, you’ll be on the bottom 3 floors, and your view is going to be limited or non-existent, especially if you are further back from the ocean. The “deluxe” means you are on floor 4 or 5, so your ocean view is a bit better, but again, if you are stuck further away from the ocean, you could be unhappy. This isn’t something you can really control. We were lucky, we had a great view from our balcony, as we were closer to the ocean on floor 4. There are very few rooms that are “ocean front” and they were very expensive. Seeing how they were fairly set back from the ocean, I don’t think they are worth the extra cost. If you go to a small resort in Maui or Kauai and do oceanfront, you are practically at the waters edge and that is worth it. The room was fine. It is a very nice hotel room. But, it’s just a hotel room. It is not unique in any way. This again is an area I am influenced by my experiences and preference for boutique hotels where they add little special touches, local art, rooms that vary from each other, and don’t have TV’s. I think my preference for unique comes from staying in many standard hotel rooms on business. When on vacation, I want the room to be special and I absolutely do not want a TV. Here at the Fairmont, the artwork is the normal designs you buy in bulk, the bed is adequate, and has standard white linens. The room had a desk a mini fridge and a closet. The bathroom was clean, you had a stand alone shower, plus a bathtub shower combo (which we used to hang swimsuits) a separate toilet area, and a double sink. The marble is showing it’s age and water damage, but that is just a nitpick. Service overall was very good. This is where my love of small properties starts to impact my ability to be objective. Service in a huge hotel is always attentive and timely, but you are one of so many guests, it lacks that very personal special feel you get at a small property where the employees seem genuinely excited you chose their property. However, when we needed something, they delivered. For example, we asked for yoga mats so we could exercise in our room, and they promptly brought them. Once we needed more Keurig coffee pods and a shower cap, and they came immediately. We spent a few days lounging at the pool, and one of the servers was excellent - attentive and friendly. But, the other one seemed overwhelmed and would get tunnel vision as he walked past you. We had to actually flag him down a few times to get drinks or the bill. One time, we ordered one drink and he brought two....and then charged us for two...was he clever, or incompetent? We ate at Browns twice for dinner and several mornings for breakfast. I have to say, dinner was good, but I was especially impressed with how many healthy delicious options they had for breakfast. Avocado Toast, Steel Cut Oatmeal, Açaí Bowls, Fruit plates, etc. We were happy, even though we were paying sky high prices for the location. It is a beautiful setting overlooking the beach. We were quite indulgent and went to the Spa With No Walls twice. On our first visit, we did the Oceanside deep tissue massages. The setting is spectacular all you can hear is the crashing of the waves. For covid, you have to wear your mask when face up, but when you are face down, they have folded the sheet in a way to provide a “mask” below your face, so you don’t have to wear your mask while face down. Also, to keep the therapists safe, the couple massages are done in separate cabanas. The next treatment we did was the lomi-lomi at the waterfall area. This area was serene and calming and the massage was very relaxing. The beach and snorkeling were fantastic. I loved that I could snorkel several times during a day, as it is my favorite thing to do. The pool was great, and they had an adult area so you could stay a bit away from the kids. The hot tub was nice and hot, we called it the “fire bath” since at most hotels you find lukewarm water, but not here. They were limiting the capacity to one family at a time, so I think they cranked up the heat to move people through quickly, but I liked it! Overall, I had a wonderful time at the Fairmont, but do think I would struggle if the property were at capacity.
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Date of stay: February 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 5 days ago
Mahalo Mahalo! I can't thank-you enough for your great review and all the details that you shared. Honest feedback is truly the very best for us to be able to look at our experience for our guests and see how best to improve. We strive to deliver the highest level of guest service possible. I will be sure to send your feedback about the hot tub to our engineering team they will be happy to hear your feedback. We have received comments recently about guests enjoying it! We recognize that our guest experiences and reviews that are shared help others choose their next Hawaii vacation. I know the time that it takes for guests to provide feedback and certainly appreciate all the information you shared. I know you mentioned you typically choose a smaller property however I hope when you return to the Hawaii islands you will return to our special spot on the island. We would love to see you back. With warm aloha, Barbie Nakamura Director of Quality
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PRICE RANGE
US$351 - US$751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (1.1 km), The Shops At Mauna Lani (1.2 km), and Te 'E'a O Te Turama Hula Halau (1.2 km).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Orchid?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include Under the Bodhi Tree, CanoeHouse, and Brown's Beach House.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Orchid?
Many travellers enjoy visiting Puako Petroglyph Archaeological Preserve (0.5 km) and The Puako Petroglyphs (0.8 km).