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C Mar Caspio 5, 35100, Maspalomas, Gran Canaria Spain
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/07/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from H10 Playa Meloneras Palace
Updated 20/07/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 221 hotels in Maspalomas
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Aerobics
Indoor play area for children
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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5231Reviews788Q+A100Room tips
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Sally S wrote a review 11 Aug
1 contribution
My partner and I stayed here for a week in July. It was booked at the last minute due to being let down by another hotel which wasn't going to be re-opened in time, despite numerous assurances it would be ready. Despite this, we were delighted with our stay - the hotel was very well kept and clean, the location was perfect - near enough to walk along the seafront to the bars and restaurants in Maspalomas and the Dunes, yet far enough away from the busy tourist areas to get some peace and space. The food was fantastic too - my partner has to follow a gluten free diet but there were always plenty of dishes available and the restaurant manager Jose was always on hand to make any dish specially to order should there be nothing that took her fancy... The thing that made the holiday perfect was the staff - everyone we came across was so helpful, kind and keen to please - special mentions must go to Jose and Carrillo in the Tamabada restaurant and Karima at the Tropical Chillout Bar who made a fantastic Caipirinha. We went All Inclusive which is recommended - all top branded spirits and mixers, great meals and ice creams if you wanted a snack in between. We will definitely be back - a thoroughly relaxing holiday!
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at H10 Playa Meloneras Palace
Responded yesterday
Dear schofer257, Firstly, thank you for your email and taking your time to share your feedback about your holiday in our hotel. We are really glad to hear that you have a fantastic holiday time with us and that you want to come back. We are pleased to hear that your partner was able to enjoy the restaurant as any kind of allergy or intolerance is very important to us. We will let our staff and departments know about your highlights and of course, we are pleased to know also that the location was great, as well as, the pools, bars, and restaurant. We will pass all your positive coomments to our staff anf departments involved. Hope to see you back in a near future. Kind regards, Isabel V. Equipo Directivo H10 Playa Meloneras Palace*****
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96nera wrote a review Aug 2021
Split, Croatia49 contributions31 helpful votes
Hotel's Favourite
This July I spent 7 nights in H10 Meloneras with my family and it was amaizing stay for us. Everything was perfect from the moment we checked-in till the check-out time. Beautiful environment with Goudi's touch, high level of provided services, amaizing food for lanch and dinner, infinity pool with ocean view (my favorite 😃)... I apsolutely love everything about this hotel, but I think that the bigiest value is it's staff. They litteraly spoiled us and made us fill like at home❤. All we wanted is to have relexed holiday after the year of lockdownds and we got the best stay ever, life memories and dream about coming back😍!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from , Director General at H10 Playa Meloneras Palace
Responded 17 Aug 2021
Dear 96nera, thank you for your perfect valuation. It was a pleasure for us to have had you as our guests. Your comment is really important for us and we like to thank you for sharing your experiences with other travellers. We really appreciate that you let us know that you enjoyed your stay from the beginning until the end and of course we will tell our staff that you where happy with their service. Please do not hesitate to contact us if you have questions or need help for your next reservation. Hope to see you soon again. Best regards, Kathleen L. Equipo Directivo H10 Playa Meloneras Palace Hotel *****
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Sharon H wrote a review 08 Aug
2 contributions
+1
Wow!! Absolutely amazing, stunning hotel, the holiday was perfect from start to finish. * Hotel was immaculate, very clean, beautiful surroundings and amazing views of the sea. * rooms had everything in them from shampoo, sewing kit, dressing gowns to scales ( not so great to weigh yourself at this hotel after 2 weeks 😂) Bed is a twin bed View from room was amazing. Stocked up the mini bar ( soft drinks) and snacks every other day. Chocolate every evening left on your bed. Ladies came in everyday to clean … thank you to them. *Pools are great with enough space for everyone, didn’t seem crowed at all. No one rushes to get beds as pool not open until 10 You can go down earlier if you stay on them. No leaving towels on bed as they will be removed. We got a day bed everyday 😊 only downside was no music around the pool but we just played music through a Bluetooth speaker and had it on quiet so not to disturb others. ( would recommend this if you like to listen to your music) A few activities in and around pool throughout the day. *Food is amazing, lots of choices and done to a high standard. * Drinks, my partner and I call this the say when hotel. Lucky for us we don’t get hangovers 😂 *Entertainment, out of the fortnight there was only two nights that wasn’t for us but that is down to taste and nothing was repeated. Acts included circus, rock, classical, casino, ABBA All acts were very good. Can not comment on kids entertainment but know they did a kids disco. Big shout out to Charlie the saxophonist who played in the tropical bar most evenings as you watched the sun go down… perfect! * Staff, didn’t meet one member of staff who wasn’t happy or smiling 🙂 general feeling was that it was a good, happy place to work and can not fault any one of them. They all seemed to work such long hours but you wouldn’t have known as all so cheerful. Unfortunately I cannot remember names ( thought I would) but to the guy who waved us in every evening to the outside dinner area and remembered what we were drinking… thank you. To the guy, who mainly seemed to work in the entertainment bar you made us laugh with your dancing on the dance floor every now and again and the way you interacted with the guests was lovely. Lastly the only name I do remember is Brahim, who seemed to work everywhere, whenever we saw you, you always had the biggest, cheeky smile on your face and always so polite and helpful. This is the hotel for you, if you want to get away from it all, total relaxation, stress free and maybe a bit of indulgence. Would definitely go back.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: You are a 15min walk along the sea front to shops ( a lot are designer)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at H10 Playa Meloneras Palace
Responded 2 days ago
Dear Sharon H, We are glad to hear that you enjoyed your holiday with us as these reviews help us to keep improving every day. Once again we are pleased to know that the cleanliness has been to your delight, and that you have had a great time enjoying our large swimming pools as well as our restaurant and bar services. We will let our staff know what a great time you have had as well as the respective departments how pleased you are. We really hope to be able to welcome you soon again. Kind regards, Isabel V. Equipo Directivo H10 Playa Meloneras Palace Hotel *****
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Tony B wrote a review 07 Aug
6 contributions2 helpful votes
+1
This hotel is a worthy 5 star, the staff from reception to cleaning ladies are friendly and effecient and very professional and always willing to help. The rooms although dated are kept very clean ,the whole hotel is kept clean by effecient staff. Buffet restaurant always something different,lots of choice. Gaudi a la carte restaurant excellent cuisine,although sometimes the waiting staff is not up to standard,think they need to get extra training,but the food is excellent used it 3 times during our stay and everything perfect cuisine. The Naturalia also very good for lunch. Confusing lift system!!!! If you have mobility problems it is not easy to get around,yet they have disabled toilets everywhere. A suggestion the pool bar should be able to serve light snacks. All in in all a very enjoyable stay. Would definitely come back. The staff makes sure you have an enjoyable stay. My thanks to all the staff.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at H10 Playa Meloneras Palace
Responded 5 days ago
Dear Gibraltarmonkey, We are pleased to thank you for letting us know your opinion about your stay with us. It is of paramount importance to us, as we try to improve our service every day. Thank you for highlighting our staff, the cleaness, the gastronomic offer. Your suggestions we have passed to the responsables so that they can take measures for future improvements. We really hope to be able to welcome you soon again. Best regards, Kathleen L. Equipo Directivo H10 Playa Meloneras Palace Hotel *****
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shouston11 wrote a review 06 Aug
Blackburn, United Kingdom20 contributions21 helpful votes
What a fantastic place this hotel is, beautiful location fantastic food but most of all fantastic service, every single staff member was polite, well mannered, always had a smile on their face and nothing was too much trouble they are not only a credit to the hotel but to the island of gran Canaria 😀☀️
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at H10 Playa Meloneras Palace
Responded 1 week ago
Dear shouston11, thank you for having chosen our hotel to pass your family holiday. We are proud to read that enjoyed your stay with us and that you highlighted our staff and service. It would be a big pleasure for us if you decide to visit us again. Best regards, Kathleen L. Equipo Directivo H10 Playa Meloneras Palace Hotel *****
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Mark B wrote a review 03 Aug
Sleaford, United Kingdom3 contributions2 helpful votes
The hotel has changed so much since our last visit in March 2018. When we visited then it was a quiet and relaxing environment that encouraged us to return with our family and Grandchildren for a much earned holiday. The food wasn't bad and the staff in the restaurants work hard to keep pace with the number of guests that pass through. The queues at the Naturalia bar during the day were ridiculous to say the least for a 5* star hotel, one member of staff 90% of the time is simple not enough? Our "Privilege" room on the 6th floor along with our daughters suite, were subjected to very noisy activity from 2300hrs through and beyond 0400hrs on Friday and Saturday/Sunday evenings/mornings, where popup party's from groups of people setting up and partying out the boot of their cars, rightly having the time of their lives but not at the expense of the noise they made to the guests in the nearby rooms. This was mainly centered around the car park area on the road behind the hotel. Once the weekend had gone it was a pleasant environment, only to return to type the following weekend. Im not sure how the hotel retains a 5* status? Would I return, definitely not whilst the Tiki type bar on the front and the open air disco are still operating. Apparently some hotel staff stated that the hotel were trying to get them shut down?!
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Date of stay: August 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at H10 Playa Meloneras Palace
Responded 1 week ago
Dear Mark B, We would like to thank you for choosing us again for your holiday and for sharing your experience after your second stay at our hotel. We are glad to read the positive comments although we regret that we did not meet your expectations this time. We also take note of your criticism about the service and will look into it. Furthermore, we apologize for the noise you experienced during your stay. The hotel is already taking all necessary measures and we are going through all the processes and hope to find a solution. The hotel retains its status because of the quality and standard of its services and not for reasons beyond the hotel's control. Thank you for taking the time to share your feedback and we hope to have the opportunity to welcome you back another time. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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Daniele C wrote a review Jul 2022
14 contributions7 helpful votes
This is the third year that we stay at a different H10 hotel for our main summer holiday and we never leave disappointed. We had a fantastic time here, everything; the room, the staff; the pools and the food were amazing. We never got bored and loved every second of it. The only thing we would have liked, compared to other H10s we stayed at, was a snack bar that served hot food between lunch and dinner and a coffe shop, like we had at H10 Tindaya and H10 Conquistador. Nevertheless, it did not spoil our visit and we would definitely return and recommend this to our friends and family. The food was great and we never got bored of it and we particularly enjoyed the free access to the spa. Thank you H10 for another amazing holiday.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at H10 Playa Meloneras Palace
Responded 1 week ago
Dear 839danielec, We would like to thank you for take part of your precious time to write such a magnific feedback of your stay in our hotel. It is a pleasure to read that you are a regular guest at H10 hotels and that you like everything about the hotel. Thank you for your comment about the snack bar, we have taken notes in order to improve our service. We are delighted that you like the food and spa. Finally, we would like to welcome back to our H10 hotel. Kind regards, Cora G. Equipo directivo, H10 Playa Meloneras Palace*****
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StephenHeverlee wrote a review Jul 2022
Leuven, Belgium207 contributions216 helpful votes
Whenever on the island we stay at the H10 Meloneras Palace hotel. The spacious grounds of the hotel, its location and its design offer something different than the other hotels groups. It was the first time we stayed in privilege room. I valued the access to the privilege lounge most as well the fine dining in the à la carte restaurants. But also the buffet restaurant offers a variety of fine dishes and an excellent breakfast. Staff is friendly and attentive. Especially in the à la carte restaurants they go for the extra mile. For which our thanks. I hope the hotel can find a solution for the disco located in the nearby shopping centre. In weekend this club is open and plays rather loud music during the night.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at H10 Playa Meloneras Palace
Responded 2 weeks ago
Dear Stephenheverlee, We would like to thank you for your loyalty to our hotel every time you visit Gran Canaria. We are glad that the spacious grounds, the location and the design of the hotel are the main attraction of our accommodation. We are delighted that this time you enjoyed the privilege room with the lounge and the fine dining in the a la carte restaurants. We are also pleased to read your comments about our staff and the quality and selection of food in the buffet restaurant. Thank you again for sharing your feedback and we look forward to continuing to provide you with many positive experiences in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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DetaW wrote a review Jul 2022
14 contributions17 helpful votes
Booked a last minute holiday to this lovely hotel, e mailed to request a quiet room and was given a lovely room on the 6th floor with splendid views and so so peaceful, just what we like. Rooms a little dated but spotlessly clean, in fact everywhere was spotlessly clean. Loved the comfortable day beds which we managed to get one everyday. Some of the food wasnt to our liking as we are not great fish or seafood eaters, did struggle some evenings. Overall a lovely weeks relaxation.
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Date of stay: July 2022
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Room Tip: E mail to request room requirements
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Director General at H10 Playa Meloneras Palace
Responded 3 weeks ago
Dear Wilkinsondeta, Thank you very much for taking the time to review your stay at our hotel and for sharing your experience on Tripadvisor. We are very pleased that you enjoyed the quiet room and the view as well as the cleanliness. However, we regret that the food did not meet all your expectations. We are glad that you had an overall lovely and relaxing holiday and hope to have the pleasure of welcoming you back in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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Jennifer A wrote a review Jul 2022
Sunderland, United Kingdom1061 contributions81 helpful votes
+1
We stayed here All Inclusive for 1 week and this is one of the best hotels we have ever stopped at! Upon check in we were provided with a map of the complex and the hotel is huge! We were told where all the restaurants were, where to get pool towels, what was on each floor etc. As we arrived after 9:30pm we had missed the buffet but the hotel provided us with a cold buffet at 11pm, which was very thoughtful! All the staff were very friendly around the hotel. They had different entertainment on every night from bands to acrobatics to drag to a DJ. You could see what day and night entertainment is on each day on the app but also displayed in the hotel screens on different floors. There are two main pools, one side is more family oriented and the other is more adults with the infinity pool which had the best view overlooking the sea! We mainly stayed over the infinity pool and the BLUE entertainment team never came round over to this side. One of the best things was there was plenty of sunbeds and there was no rush/fight to get a bed! We would get to the pool for around 9:30-10 and we would get a decent bed right next to the infinity pool! On the first few days the majority of people came down after 10, as the holiday went on people did start reserving the beds but you would still get a good spot. You collect your pool towels from the Spa which we did this every other day. You didn’t need to put a deposit down for anything like towels or safe etc. As we stayed all inclusive we had a visit to the À la cart restaurant included which is worth the visit! We booked at 8pm and we ate outside watching the sunset across the golf course and the food was very nice! The food in the buffet restaurant was nice and varied. The provided a variety of drinks and we’re very generous with the alcoholic drink measures! We went out a few times to Meloneras town which was 10/15 mins walk and Playa Del Ingles which was 7-10 mins taxi ride for less than 10€. The hotel has 3 resident cats with their own ‘villa’ they are well looked after by the staff and are well cared for! They had a photographer who was friendly and took photos of guests in the pool and on an evening offered to spend 10 mins to take photos of you around the hotel grounds. The rooms were nice and big and the lounge seats on the balcony were nice and comfy. Our room got cleaned twice a day and the cleaners always left lint chocolates every day! The mini fridge got restocked every other day. The rooms could do with updating but that’s the only improvement I can think of. Upon check out we were able to have a courtesy room and they do offer late check out for around 40€ but this is subject to availability. We had a perfect stay it was chilled and relaxing which is everything we wanted! We would definitely come back!
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Rooms on the 7th floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Director General at H10 Playa Meloneras Palace
Responded 3 weeks ago
Dear Jennifer A, There is nothing better than knowing that you had an amazing holiday and that we are one of the best hotels you have ever stayed at. The entire team is proud to read your wonderful review. We are very happy that you have been able to enjoy all the facilities and services, in addition to the friendliness of the staff, the entertainment, the pool areas, the food and drinks within the all-inclusive. We are glad that you had a very pleasant and relaxing stay. We are also pleased that you were satisfied with the room, although we will take your suggestion into account for future improvements. Nevertheless, we are delighted that the experience was definitely perfect. We appreciate you taking the time to share your feedback with us and we look forward to welcoming you back in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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PRICE RANGE
US$158 - US$237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
h10 playa meloneras palace hotel maspalomas, h10 playa meloneras palace maspalomas, playa meloneras palace, gran canaria meloneras, meloneras palace
LOCATION
SpainCanary IslandsGran CanariaMaspalomas
NUMBER OF ROOMS
374
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Frequently Asked Questions about H10 Playa Meloneras Palace
Which popular attractions are close to H10 Playa Meloneras Palace?
Nearby attractions include Playa de las Meloneras (0.1 km), Aqua Ocean Club (0.1 km), and C.C. Boulevard Oasis Beach (0.2 km).
What are some of the property amenities at H10 Playa Meloneras Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at H10 Playa Meloneras Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Playa Meloneras Palace?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at H10 Playa Meloneras Palace?
Yes, free parking is available to guests.
What are some restaurants close to H10 Playa Meloneras Palace?
Conveniently located restaurants include KopaZ Cafe-Tapas-Pub, La Proa Casa Reyes, and Ailoviù & Ailovbistró.
Are there opportunities to exercise at H10 Playa Meloneras Palace?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at H10 Playa Meloneras Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does H10 Playa Meloneras Palace offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at H10 Playa Meloneras Palace?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to H10 Playa Meloneras Palace?
Many travellers enjoy visiting Finca Condal Vega Grande (15.3 km).