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Kuta Baru Hotel

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Jl. Pariwisata, Kuta, Lombok 83573 Indonesia
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Traveller (68)
Room & Suite (18)
Pool & Beach (11)

About

#14 of 106 B&Bs / Inns in Kuta
Lovely new rooms with en suite bathrooms, with A/C and Hot Water for showers. Swimming Pool located right outside and free Wi-Fi as well as breakfast included. Knowledgeable english speaking staff are happy to help with rentals and bookings. 24/7 security and daily housekeeping.
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Location

Full view
83Good for walkers
Grade: 83 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Jl. Pariwisata, Kuta, Lombok 83573 Indonesia
Getting there
Lombok Intl Airport15 kmSee all flights
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258Reviews1Q+A13Room tips
Traveller rating
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Glyn Bryant wrote a review May 2020
2 contributions2 helpful votes
Firstly my wife and i are from the UK, we are both pensioners and in our twilight years have decided to travel, we have travelled all over S E Asia for the last four years and never encountered a bad experience, until now. If you are looking at this with the idea in mind to stay at Kuta Baru, then my advice is don't, you may well regret it. If you do stay just make sure you take photos of your belongings and what goes into the safe and under no circumstances have any dealings with management. I must point out that all the one star reviews about theft and lies and how unhelpful management are in my experience all true, since returning back to the UK four weeks ago it has been a constant battle to get my issues across, I have been through the same process as others with no luck, it is along story and I might miss some things out but here goes. We arrived at the hotel late at night, security showed us to our room, the safe was locked with the door open, security told us it would be sorted in the morning when he could get the key. Two people turned up the next morning and the room safe was fixed so we stashed our money in it. Four days later when we were asked to move rooms we took the money out and there was $200USD missing and £10GBP. We told reception who informed the live in owner, this was the biggest mistake we made, we wanted to call the police but he convinced us that he didn't want other guests to see what was going on with Police all over the place and start asking questions, no problem Mr Glyn I can handle it he told me. Also he told me he had the reputation of the hotel to protect. He informed us that the cctv outside the office had picked up one individual entering the office where the keys to the safes are. And he also said this was suspicious as there should always be 2 people present in the office. Also when he asked other members of staff at reception they said it had happened before and they all had their suspicions but were afraid to say anything. So roll on a few days and the owner informed me he has sacked the culprit but found it difficult because he was a good friend with a wife and child to support. He agreed to refund the money, taking half off our final invoice , this he did 1.500.000 IDR. So there is still roughly 1.500.000 outstanding., plus the owner was doing dodgy deals with other small time crooks with the sole intention of ripping people off. One being a getlemen he introduced us to as an important man in immigration, it turned out he was nothing more than a tour guide, we handed over 1.000.000 deposit to the owner for visa extension which we had to cancel 2 days later because of the corona virus as we were instructed to return to the UK. But that is another story, and once more we are still waiting for the 1.000.000 deposit to be refunded, all the time he kept telling us"no problem Mr Glyn, I promise I will give you money back, it is my responsibility" . Three weeks later i am contacted by the manager who has asked me to explain what's going on, so for over a week I have been communicating with him with no luck. He has basically said that the theft couldn't have taken place because he is the only one with a key, conflicting details here as we were originally told the keys were in the office in a box, so now I am being accused of lyiing. The manager was nowhere to be seen when the theft occured or after, the first i have heard from him is when we returned home. He has now asked me for evidence, but i would have thought with the owner sacking an individual and cctv images and voice mail and text ithat should be enough. But no, he insists on the theft never taking place. He also said he would help me file a police report against the owner for not returning our money, oh, yea as if that's going to happen, a manager helping to convict the owner.I don't think so. I have tried to remain patient through this process but I have been pushed to my limit, the manager has said oh well you will have to make out a police report when I return, which I will do as soon as I do return to Kuta. There are 3 other Spanish owners and I wonder if they are aware of what goes on at Kuta Baru Hotel. I could go on, I still have all the conversations and messages that have taken place over the last few weeks and this will be my evidence when filing a report. I am not interested in anything management has to say about this as I have heard it all before. No doubt they will print the same excuses as on previous one star reviews. they are no longer replying to my messages. We are still 2.500.000IDR out of pocket. I have so much I could say, but I think you get the general idea of what goes on at Kuta Baru. So my wife and i are 2.500.000 IDR out of pocket and someone is laughing all the way to the bank. I just would like to add i have emailed the Jakarta police who hopefully will keep my complaint on file until i return. I will not give yo on this, something needs to be done once and for all to stop this happeneing to others.
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Date of stay: March 2020
Location
Cleanliness
1 Helpful vote1 Repost
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Mariah Chutskoff wrote a review Feb 2020
6 contributions15 helpful votes
Incredible experience, we arrived and Dimpil was immediately ready to help us with our bags and to assist us with our room. He made sure we were comfortable and relaxed. Would recommend to anyone. Thank you again Dimpil. See you again!
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Date of stay: February 2020Trip type: Travelled with friends
2 Helpful votes
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Wooliboy wrote a review Jan 2020
2 contributions
Love this place! In the center of kuta walking distance to everywhere , but as soon as you walk in the court yard you could be anywhere ! First the staff on the front counter was super helpful, he had a bike with a surf board rack for me in minutes, I’ve had trouble renting bikes before so it made this very easy . Our room was beautiful overlooking the pools , huge bathroom, was stoked for the price. Then the restaurant was fantastic as my girl is a vegan, it can be challenging at times but they have vegan options and the food is top shelf. The thing I enjoyed the most was the Spanish owners , super happy guys , so helpful with everything, gave me tips on where to surf , these guy know how to enjoy life and that vibe carry’s right through kuta baru !! Thank you guys can’t wait to be back
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Date of stay: December 2019Trip type: Travelled as a couple
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Ezequiel C wrote a review Jan 2020
Arguineguin, Spain5 contributions
I only have very good words to describe the hotel, its staff and all the services it provides to its clients for a stay of spectacular relaxation and to be able to rest and forget about daily stress. The treatment and food in the restaurant is of great quality. The staff, in general from the moment you enter and receive you there are no words to describe how pleasant and concerned that our stay is the best possible. We are clear that after this experience we no longer have to look for more hotels in Lombok if we have not found the OUR !!
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Date of stay: December 2019Trip type: Travelled as a couple
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xcasebc2334 wrote a review Jan 2020
Lombok, Indonesia3 contributions
We really enjoyed our stay at Kuta Baru, it is in a perfect location to walk to the shops, cafes and beaches. The garden and pool spaces are peaceful and the staff were very friendly and attentive. And the food was great...what more can you ask for on a special holiday?
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Date of stay: January 2020Trip type: Travelled as a couple
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LOCATION
IndonesiaWest Nusa TenggaraLombokKuta
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Frequently Asked Questions about Kuta Baru Hotel
Which popular attractions are close to Kuta Baru Hotel?
Nearby attractions include Tourizm (0.3 km).
What are some of the property amenities at Kuta Baru Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kuta Baru Hotel?
Top room amenities include air conditioning, a bidet, and blackout curtains.
What food & drink options are available at Kuta Baru Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kuta Baru Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Kuta Baru Hotel?
Conveniently located restaurants include KRNK Restaurant & Bar, Yogi Bar, and El Bazar Cafe & Restaurant.
Are there opportunities to exercise at Kuta Baru Hotel?
Yes, guests have access to a pool and yoga classes during their stay.
Does Kuta Baru Hotel have an airport shuttle?
Yes, Kuta Baru Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Kuta Baru Hotel?
The staff speaks multiple languages, including English, Spanish, Indonesian, and Catalan.