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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 22/07/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Maui Kapalua
Updated 22/07/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Kapalua
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Just as Kapalua translates to “arms embracing the sea,” The Ritz-Carlton Maui Kapalua embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.
Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Maui, Kapalua is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.
Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.
Stunning oceanfront and natural beauty inspire all the senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Horseback riding
Snorkelling
Tennis court
Aerobics
Canoeing offsite
Evening entertainment
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
Japanese
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
10Restaurantswithin 0 km
5Attractionswithin 0 km
Contact
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Getting there
Car HireSee all Kapalua car hire
4330Reviews158Q+A100Room tips
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From the time we checked in to our departure every staff member treated us amazing. We want to mention some very special staff members who shared care and interest in not only serving us, but knowing who we were as people. Big shout out to the pool staff members: Brandon, Victor and Marvin. While we were served by others, we found them to be the best of the best. Also kudos to Vaughn who also was super friendly and engaging while dropping off our food. Housekeeping was amazing, our room was top notch! We frequented the lobby bar (which we wished opened before 4pm) and loved the greeting and interaction each time with Daryl, Dustin & Patrick. They made the experience that much better. We hope to be back soon.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is one of the most fantastic properties I've stayed at in the world. I've been fortunate to stay at some of the best properties in the world but the Ritz Carlton in Kapalua is certainly among the very best. I stayed here many years ago when it was first built and then again in August 2022. We retained several rooms for my family. All were newly renovated and had magnificent views of the ocean and pool area. The food and hospitality at this hotel were also outstanding. I'd highly recommend this to anyone wanting a trip of a lifetime.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: Rooms on the north wing facing the pool, closer to the ocean are awesome.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 days ago
Aloha Aerotrekker - Thank you for choosing to stay with us here in beautiful Kapalua. It's wonderful to hear that you had a trip of a lifetime. That's what we're all about - creating lasting memories! We look forward to welcoming you back again soon. Mahalo, Andrew Rogers General Manager
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Just spent 5 days here with my family of five. Staying in Kapalua vs the other areas is a no-brainer. I’m sure Montage is really nice but 4500/nt when you can stay at Ritz for less than half that is an easy decision. The hotel grounds are amazing and the service was unbelievable! Angie at check in was great. Kim took care of booking zip lines and a last minute luau (these sellout quick), Pablo, Jessica and Alberto in the club lounge spoiled us. The valet even went above and beyond to find us some chairs and sand toys for our trip to the beach. I have stayed at probably a dozen Ritz properties, but I put the service and the club lounge (which is brand new) as the best I have ever seen. The rooms are showing some age, but clean and spacious. Looks like they are doing some renovations to a section of the rooms now, but you wouldn’t notice the construction so don’t let that deter you. This property is on 50+ acres. Make sure to get club lounge access. It is totally worth it just to have breakfast and drinks all day. They even helped us pack snacks and lunch for a trip to Hana. Also, beach on property is very rocky and water was choppy. Makes for great tide pool exploring, but take the 5 min shuttle down to beach in front of montage for swimming and snorkeling. It’s calm and great for snorkeling. Last thing… buy a full face snorkel for the entire family! I saw a few people using them so I bought them and they are absolute game changers!…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 days ago
Aloha jsh334 - We are thrilled you were one of the first to experience the brand-new Ritz-Carlton Club Lounge at the Anuenue Room and enjoyed it as much as we do! It is truly the ultimate getaway. I'll be sure to pass along your kind words to Angie, Kim, Pablo, Jessica, and Alberto as well. We look forward to welcoming you back again soon. Mahalo, Andrew Rogers General Manager
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+1
Service: The reason this places ranks a 5 star is because we noted that most staff try to do something within their power that exceeds expectations. Whether it is Kim at concierge, Lynnette at front desk or Nate at the pool (and there was more but I don’t have every name) we found that most staff was trying to give the best experience. We also had to get hotel help with toll free calls (incompetent United Airlines) and with a very suspicious recovery but all went well in the end. Location: Unlike many other properties close together on the Lahaina beach strip, the Ritz enjoys a relatively large, secluded spot near the Kapalua trail and the PGA golf course the Plantation. There are some places that are nearby which you can access by their shuttle which will take you anywhere in Kapalua, but in general, you will need Uber or a car rental for many activities outside the property. The Rooms: Rooms are mostly the same except for larger seaside ones. They are clean (but don’t look under the bed). They will have a nice bathroom, a coffee machine, a safe and television with many free streaming options. You will also have a balcony. Noise; As a general rule, the farther you are to the ocean side, the quieter it will be, regardless of what side. The reason is you are farther from activity, and elevators, and amenities. You will still be able to hear noise through the door - especially if you have an adjoining door. For the most part people were considerate, but I have read people can have issues, if for example, they are close to the pool. Note there is also construction going on on one floor and outside on one side. We did not notice where we were at but it could be a factor for you. The Property: When you walk in you will immediately notice a lobby lounge and bar open to the ocean side. When you look out there is a cascading three pool arrangement surrounded on three sides by the hotel but open on the ocean side. Under the lounge is a restaurant open for breakfast. Outside there is a bar and restaurant open for dinner. There is a spa, workout room, and various shops in the building if you need beach wear etc. The property has its own beach access too. Towel service is provided at beach and pool until about 5pm. If you are leaving the hotel you can pick up and drop off towels with the guys who handle the cars at the main entrance vehicle turning circle. They can also give you cold water to go. Food Options: In addition to the breakfast full service restaurant, there is also a cafe in the lobby area for takeout and coffee but they also do snacks and breakfast items too. This is a great option. They open from 6am to 4pm. The restaurant the Banyan Tree is good to try at least once. Service is good and they have a good seaside view. You can also walk a really short distance to some places just outside the Ritz such as the Honalua general store that does coffee and hot food takeout until 2pm. This also includes breakfast if you want a change. There is also a bar and burger shack near the beach with seating which closes promptly at 4pm. Activities: Read the hotel activities and take part in a few. Staff are good and many times there are few people participating so it’s almost like a personal session. If you came without activities booked, the concierge desk can do a lot for you from snorkeling excursions to helicopter trips to a Luau, and even rent a car directly from the hotel/Hertz. They also have a basketball court and a children’s outdoor education centre. Overall: A good trip.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 days ago
Aloha synToronto - Mahalo for choosing to stay with us and for the detailed review. It's great to hear we exceeded your expectations and you got to enjoy many of the activities the resort and local area has to offer. That is part of the beauty of Kapalua, you can do as much or as little as you'd like to. We look forward to welcoming you back again soon! Mahalo, Andrew Rogers General Manager
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Our visit to this wonderful hotel in July was during our first time in Maui, Hawaii. We appreciate its excellent service and high-quality and well-trained staff who were cordial, polite and serviceable. The view of the ocean from the hotel is magnificent. We love the bar looking over the beautifully designed swimming pools. A very terrific and enjoyable moments of our stay in Maui.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha QLB - Mahalo for choosing us for your first visit to Maui. It's wonderful to hear that you had a terrific stay and enjoyed meeting our Ladies and Gentlemen. We look forward to welcoming you back on your future visits to Maui. Warm aloha, Andrew Rogers General Manager
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+1
The accommodations and staff at The Ritz Carlton Maui are outstanding. The lobby and lounge offer stunning views of the pool and ocean beyond. Our rooms were well appointed and house keeping didn’t miss a thing. Every employee we have interacted with has been caring, friendly and extremely competent.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha Adverbs45 - Mahalo for choosing to stay with us. We are delighted to hear you had a fantastic stay, and look forward to welcoming you back again soon. Warm aloha, Andrew Rogers General Manager
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Poor value for your money. First, the good: great customer service from the concierge staff, housekeeping, and valet. Besides these departments, service and attitude from the staff was very mixed. Several times, I felt like I was bothering the staff with a question (my questions were usually quite simple). Our room was an ocean view suite. There were carts rolling by so often quite noisy, although I appreciated being on the 6th floor so we didn’t have to use the elevator. Extremely windy in this part of the island, even in June, which made the beach and pool experience unpleasant. It was difficult to relax at the beach with sand blowing into my eyes and my kids’ eyes. Beach chairs and umbrella cost extra too, no other major resort here charges extra like this. Not a family friendly hotel, no welcome amenity for the kids at check-in and very few on-site classes that other resorts would often have.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 01 Jul 2022
Aloha Shirley - I'm sorry to hear that your stay did not meet your expectations. Would you mind reaching out to me at your convenience? My email is andrew.rogers@ritzcarlton.com. I hope that I can help in some way. Mahalo, Andrew Rogers General Manager
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We truly enjoyed our stay at Ritz. Kapalua is very quiet, and the hotel is a treat. The hotel did not provide an ambassador upgrade due to suite renovations, but the standard room is spacious. We love the small pool and the story behind the Kapalua area. The service is awe-inspiring, and we hope to come back in the future.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 29 Jun 2022
Aloha Rickyyuge - We are delighted you had an extraordinary experience at our resort. Thank you for choosing to stay with us. We look forward to welcoming you back in the future. Mahalo, Andrew Rogers General Manager
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Recently enjoyed a week at the Ritz Kapalua to celebrate our 25th wedding anniversary. The team went over the top to ensure we had a very memorable stay. Our room was on the 8th floor with an excellent view of the pool, ocean and stunning sunrises, along with access to the Club Lounge. FYI - They are creating a new club lounge that should open soon and the photos look incredible. We utilized the lounge every day and the staff, especially Laura & Albert, provided 5-star service with every visit. I definitely recommend the Club level if it is available. Our thanks to Andrew Rogers (GM) and his entire team for a vacation we will never forget!!
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Club Lounge access is worth it. Rooms facing north offer a bit more of an ocean view than rooms...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 21 Jun 2022
Aloha Resort521609 - Mahalo for choosing to stay with us for your special 25th anniversary. I'm delighted that you had an excellent stay with us, and Laura and Albert could take great care of you. We look forward to welcoming you back to experience our new Club Lounge on your next visit. A hui hou! Mahalo, Andrew Rogers General Manager
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Trying to make up for the past two years of COVID-19 by charging way to much for everything. Cigar lovers find another place to spend your money. Fisherman, same thing...bottom fishing with kids for 4 hours shouldn't cost $1,600 anywhere in the world. There are much better alternatives.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 12 Jun 2022
Aloha JohnSmithVM - I'm sorry to hear that you did not thoroughly enjoy your experience. We do offer several complimentary resort activities including e-bike tours, garden tours, coastal and fitness walks, hula lessons, yoga, guided meditation walks, a Sense of Place cultural short film screening, Maui Kuia chocolate tastings, and more. I hope you will give us another try in the future. Take care and aloha until then. Mahalo, Andrew Rogers General Manager
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PRICE RANGE
US$969 - US$1 591 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapalua, ritz carlton maui, ritz-carlton lahaina, ritz lahaina, lahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
466
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton Maui Kapalua
Which popular attractions are close to The Ritz-Carlton Maui Kapalua?
Nearby attractions include Village Walking Trails (0.5 km), Jean-Michel Cousteau's Ambassadors of the Environment (0.03 km), and Mahana Ridge Trail (0.04 km).
What are some of the property amenities at The Ritz-Carlton Maui Kapalua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Maui Kapalua?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The Ritz-Carlton Maui Kapalua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Maui Kapalua?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Maui Kapalua?
Conveniently located restaurants include Honolua Store, Sansei Seafood Restaurant & Sushi Bar, and Burger Shack.
Are there opportunities to exercise at The Ritz-Carlton Maui Kapalua?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton Maui Kapalua have an airport shuttle?
Yes, The Ritz-Carlton Maui Kapalua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton Maui Kapalua have airport transportation?
Yes, The Ritz-Carlton Maui Kapalua offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Maui Kapalua?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Maui Kapalua offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.