Irotama Resort

Irotama Resort

Calle 115 No. 2-60 Santa Marta, Magdalena, El Manantial, Santa Marta Municipality 470001 Colombia
Traveller (1228)
habitacion primer dia en las villas
Room & Suite (309)
gastronomía
Dining (75)
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About

4.0
#1 of 1 resort in El Manantial
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Tennis court
Indoor play area for children
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Rooftop bar
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Telephone
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms

Location

Calle 115 No. 2-60 Santa Marta, Magdalena, El Manantial, Santa Marta Municipality 470001 Colombia
Name/address in local language
2,366Reviews50Q+A71Room tips
Traveller rating
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  • 114
  • 104
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Detailed Reviews
Andres F wrote a review Jan 2020
3.0 of 5 bubbles
I went with my wife to spend a coupel of days relaxing near the beach. We enjoyed our stay at the bungalows overall, however food and other little things didn't meet expectations.

Staff: The staff was very friendly, well educated and provided a superior service. Really top notch from this perspective.

Facilities: The hotel has different buildings that have been built at different points in time. It all blends in pretty well, nonetheless some of the facilities that have been around more show the wear and tear. For example the walkable path that runs through the property has lights that havent been changed in about 25 years.

Food: This I believe were we were the most dissapointed. The first meal we had was at one of the building restaurants and the first appetizer they put on us, which was on the house were 2 fried green plantains and 2 Taco Shells brokwn in half. I appreciated the gesture but immediately thought they were giving me breakfast or dinner leftovers.

The next day we went to the italian restaurant for dinner and we both order some arrancini as appetizers and some pizza as main dish. The arrancini was not done with the proper rice which also got us thinking they had used the rice from lunch to make them. The pizza was not good, which says a lot because is difficult to make a bad pizza. To top it off we had 3 cats next to hour table asking for food throughout dinner. I am all about nature, but this is not what you want to experience when you go to an all inclusive. Staff were aware of the cats and did nothing. It just seemed unsanitary.

Finally, the food from the buffet was generally good as there were plenty of options so there was almost always something we would like. What they don't do that they could do better for the buffet is to keep fruits and desserts cold. This city is hot and food turns warm or got quickly, eating warm fruit is not the most pleasing, and eating warm dessert that's supposed to be cold can be disgusting. If they put some ice below the trays this could easily be resolved. There was also a dog or two asking for food near the buffet everyday.

All in all we had a good time but they have a ot of things to improve. Maybe my expectations were too high as my other all-inclusive experience had been the Hard Rock Hotel and Resort in Punta Cana, and they are definitely in a different category.

Overall
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IrotamaResort, Director de Relaciones Públicas at Irotama Resort
Responded 26 Jan 2020
Dear Navigate447585, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards, Zarifeth Robles Customer Service Irotama Hotel
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maria d wrote a review Feb 2021
Florida
5.0 of 5 bubbles
We went for a week and it was beautiful.
We stayed at their bungalows and they were clean and comfortable. The beds were great, we had multiple pillows for every taste. The bungalow was spacious, quiet, peaceful and safe.

The hotel is very beautiful, everything looks impeccable. People are always taking care of everything.
The beach was always groomed and the security people were always attentive and helpful.
The pool area is very nice and relaxing.
There are multiple choices of restaurants. We usually had breakfast at the typical food restaurant. Lunch there is also great.

It is a very peaceful place and people who work there do their best to keep everyone happy and comfortable.
Your temperature will be checked multiple times a day and there are many hand washing and hand sanitizing stations.

If you visit this place, be ready for a time of peace, comfort and renewing.
It was a wonderful visit.
Read more
Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irotama Resort, Director General at Irotama Resort
Responded 13 Mar 2021
Dear Y2620TKmariad, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take a time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations. Best regard Zarifeth Robles Salomón Customer service manager
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Wilmar C wrote a review Jan 2020
Bogota, Colombia
3.0 of 5 bubbles
Very friendly staff, very good facilities, very good room, good food, 10 minutes from the airport, good beach, good pools and gym, good noise isolation.
Everything seemed fine before December 31st. But on December 31st, problems began to occur: the chorizo ​​steak in the restaurants is over, the red snapper is over, the orange juice is over, they no longer left 3 towels in the room but only 2, although we were always 3 people.
And to close with a flourish, during check out, the transport driver provided by the hotel to take us to the airport took our luggage off the bus and left, although the reception staff had asked him to wait 2 minutes while my bill was printed. After the incident, the hotel service manager did not want to listen to our complaint personally.
I would have given it a 5 stars to the hotel If they had worked from December 31st to January 3rd as good as from December 28th to December 30th, but I suppose the interest of the hotel was to take advantage of the San Silvestre party and they forgot the importance of maintaining good service from start to finish. They must be clear that the important thing is not to receive the visitor's payment once but to ensure that there will be a next time.
Read more
Date of stay: January 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: not too close to elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SH-IrotamaResort, Director de Relaciones Públicas at Irotama Resort
Responded 08 Jan 2020
Dear Mr. 80wilmarc, Thank you very much for taking the time to writing a review your recent stay with us. Your input, and the feedback from all our guests is essential and extremely important to us. We strive to not only meet but exceed our guests’ expectations. Please accept our sincere apologies for the inconveniences caused. We are a 5-star resort, and should have experienced just that. Your comments have been carefully considered and addressed with our operations team so that the appropriate action. Please allow me to assure you that your most recent experience is not a true reflection of our high standards. We hope you that Irotama Hotels and Resorts will be your preferred vacation option and we hope you will choose to visit us again in the future. Kind Regards, Zarifeth Robles Customer Service Irotama Hotel
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Andrew W wrote a review Feb 2020
2.0 of 5 bubbles
We had an horrendous experience at Reception. Customer service by the staff and management was very poor.
When booking this resort you need to know that all of the tower blocks are within 400 metres of each other hence they share the same restaurants, bars pools and other facilities.We paid a premium price believing we were getting the best facility but when we arrived we found that we could have paid less and still had all of the same inclusive services. When we asked to move to a cheaper room we were told that we could but would still be charged the premium price and on top of that despite booking .com saying that there were no extra charges they wanted to charge us taxes on the food. In total this came to £200 and unless we paid they would not let us stay and if we cancelled our room we would be charged anyway because we booked on a no cancellation basis. Since this was at 8 pm we had no alternative but to concede but it was most unpleasant being blackmailed into this by the totally uncooperative staff. The reservations manager was particularly obnoxious never making eye contact and only communicating through his junior who spoke English.
Certainly nowhere near a 5 star more like a 3 star facility. Rooms were good, food and facilities very average. Be very wary of what you are paying for if you are brave enough to visit this hotel.
Read more
Date of stay: February 2020
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Get a room with a sea view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irotama Resort, Director General at Irotama Resort
Responded 06 Mar 2020
Dear Mr. D5691LPandreww Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards, Guest Service Irotama Hotel
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Lala wrote a review Jun 2022
1.0 of 5 bubbles
Be careful when you book with Irotama Torres because it is a shared hotel and it’s amenities of pools, buffet and bar service is at the main hotel- Irotama Resort in which you have to take a golf cart to get there. This confusion caused us our June 2022 booking of a 2 bedroom suite down to a 1 king bedroom (requested credit from them), We were too tired the next day to move to a slightly bigger room when it became available. Also, they shut off hot water at night, the all-inclusive services of buffet and bar soft drinks/alcohol requires that you give them your room number each time and bed rooms had a thin sheet with no comforter. Beach was over run with sellers so it was hard to enjoy it. Overall, I found customer satisfaction was lacking because of their focus of cost cutting methods which is a shame because it is a nice facility.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Propietario at Irotama Resort
Responded 30 Jun 2022
Dear Mr. G9329Dllisar, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards, Zarifeth Robles Salomón Customer Service Irotama Hotel
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mar7usa wrote a review Feb 2020
Boston, Massachusetts
5.0 of 5 bubbles
Room, services in all areas wonderful, piscina are peaceful, beautiful beach but to many vendor disrupting the serenity you can get there. I think is fair price for the vacation. Food is taste and many option, the personal make me feel welcome
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SH-IrotamaResort, Director de Relaciones Públicas at Irotama Resort
Responded 10 Feb 2020
Dear Mar7usa, At Irotama Resort, we express our gratitude for having selected our hotel to rest and writing a review about your last stay. It has been a pleasure to be at your service and give and attention you deserve, we are happy because we have fulfilled your expectations. Best Regards Zarifeth Robles Salomón Customer Service Irotama Hotel
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Darin W wrote a review Dec 2022
Dallas, Texas
+1
4.0 of 5 bubbles
My family and I had a great time. The resort is very large, so make sure you know the tower your staying in or you can get lost. There are many options to choose from when it comes to dining, such as near the beach and many options in the towers. A full breakfast is included in the price, but lunch and dinner you have to pay. The price of lunch and dinner is not expensive. Lots of activities are available and tours, I recommend if your doing a tour, make it with the resort and not one of the many are vendors who are looking for business. Rooms are very clean and modern with a great view of the beach or mountain. The staff is very friendly and speak enough English to help you.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Propietario at Irotama Resort
Responded 01 Jan 2023
Dear Mr. Darinw, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations. Best regards, Customer service manager
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Marta A wrote a review Sept 2022
Barichara, Colombia
4.0 of 5 bubbles
Excellent place to enjoy the beach and relax, the beach is big and it has plenty of kiosks for everyone, you can have a very good stay at this hotel, we stayed at torres XX1 this building is kind of away from the principal spots of the hotel so if you want to be near everything choose the bungalows or the new tower Irotama del lago it is brand new.
We had included breakfast and it was excellent you can eat plenty of delicious food at the buffet, during the day we choose a la carte and it was good and the prices affordable so if you are not a big fan of buffets all day this is a good option. Our last night they cooked for us a delicious spectacular lobster at the restaurant at the beach completely recommended.
The hotel is perfect for families, seniors and couples, and friends, it is for everyone.
They emphasize the use of loud music and mini sound systems is not allowed so so you just need to enjoy the sound of the birds and the sea, and not the music of everyone at the same time.
If you visit Santa marta and you want comfortable place were you don’t need to go anywhere else this is the place, just to enjoy the sun , the beach and beautiful pools.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irotama Resort, Director General at Irotama Resort
Responded 18 Sept 2022
Dear Mrs. Marta, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations. Best regards, Zarife Robles Salomón Customer service manager
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Report response as inappropriate
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714hugo wrote a review Mar 2020
Chia, Colombia
5.0 of 5 bubbles
Great Great value for the price. I could not believe how wonderful our room was!! The view from our room was spectacular. Already making plans to return. Staff was very friendly and we felt completely taken cared of by them. Very short walk to a quiet beach. Lots of friendly security to make you feel much at ease and able to focus on relaxing and enjoying the sun.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Propietario at Irotama Resort
Responded 06 Mar 2020
Dear Mr. 714hugo, We are very pleased to receive your comments, thanks for taking the time to highlight our facilities and the service we provide, it is our pleasure to generate memorable experiences for our guests. Thank you for choosing us, it will always be a pleasure to received you with your family, we hope to see you back soon, in this your beachfront home. Best regard, Guest Service Irotama Hotel
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T F wrote a review Jul 2022
1.0 of 5 bubbles
Have been to Irotama on multiple occasions. On most recent, made a booking, received reservation via email and paid deposit, around half of outstanding balance requested (excluding local taxes). Then received notification we had been under-charged, with total bill increasing almost by half because age of children had apparently not been filled in - which seemed excessive, given reservation clearly covered a family of four, including two children. Obviously disappointing but worse to follow - we were told that, if requesting cancellation of the booking, money would take 30 working days to be returned. Completely unacceptable.

Lucky enough to have traveled extensively in South America, and by some distance this is the most appalling treatment and unprofessional conduct I've ever experienced. I would seriously advise considering alternative options for your holiday in Colombia, as plenty certainly exist in this wonderful country.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irotama Resort, Director General at Irotama Resort
Responded 10 Jul 2022
Dear Guest T F, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures. We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront. Best Regard, Zarifeth Robles Solomon Customer Service Hotel Irotama
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Answer from cathycampobello
1 contribution
En el buffet puedes comer fruta, ensaladas, y verduras que ellos sirven cada día. Es el buffet que tienen para desayuno, almuerzo y la comida en Cocos.
Answer from Irotama Resort
Santa Marta, Colombia22 contributions
Hola Juan. Nos encantaría tenerte como huésped en nuestro resort. Nuestras villas están en perfecto estado y estas son ideales para las personas que desean tener un contacto más directo con la naturaleza. Mientras que los apartamentos tienen una vista espectacular y algunos de ellos tienen Jaccuzi y una piscina dentro del edificio. Cualquiera de las dos opciones son increíbles para disfrutar en familia o con amigos además, de contar con ambientes fantásticos para relajarse y disfrutar de Santa Marta. ¡Esperamos que esta información haya sido de ayuda para ti!
Answer from Irotama Resort
Santa Marta, Colombia22 contributions
Hi. We'll love having you in our hotel. In this case, we want to talk to you to offer in a good way all about our services in the hotel. Please, let us your email and one of asesor will contact you as soon as possible. Have a good day.
mccruiser123 asked a question Dec 2017
Milwaukee, Wisconsin9 contributions1 helpful vote
How did you book a Day pass at this Resort. Please advise. thank you
Answer from julianjaramillob
Cali, Colombia45 contributions33 helpful votes
I did it via chat on the web page, as I wanted to search for a local taxi to drive us to Parque Tayrona, and they did give me a name and cel phone. This was a nice guy Alexander Rojas Santa Marta ‭+57 (300) 210-0821‬ But they will pick you up for free.
Jorge wrote a tip Apr 2024
7 contributions
5.0 of 5 bubbles
"Bring a lot of sunscreen, however resort has a lot of good area covered by trees and nature taht give you good shade. "
Read full review
Tomas R wrote a tip Apr 2024
Annapolis, Maryland3 contributions
3.0 of 5 bubbles
"This resort is for more family friendly activities."
Read full review
Jordan B wrote a tip Dec 2023
3 contributions
2.0 of 5 bubbles
"Avoid pizza and if you don’t speak Spanish avoid this resort"
Read full review
Ricardo M wrote a tip Dec 2023
Bogota, Colombia38 contributions4 helpful votes
5.0 of 5 bubbles
"Before accepting any Thing being sold at the beach side, ask for prices. "
Read full review
Juan V wrote a tip Sept 2023
Bogota, Colombia41 contributions4 helpful votes
3.0 of 5 bubbles
"Theresa probably somewhere better given the price"
Read full review
Not the right property for you?
There are more places to choose from in the El Manantial area.
PRICE RANGE
R 2,689 - R 3,917 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
irotama hotel santa marta
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalityEl Manantial
NUMBER OF ROOMS
540
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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IROTAMA RESORT - Reviews & Price Comparison (El Manantial, Colombia)

Frequently Asked Questions about Irotama Resort
What are some of the property amenities at Irotama Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Irotama Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Irotama Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Irotama Resort?
Yes, free parking is available to guests.
Are there opportunities to exercise at Irotama Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Irotama Resort have an airport shuttle?
Yes, Irotama Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Irotama Resort have airport transportation?
Yes, Irotama Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Irotama Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Irotama Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Irotama Resort?
The staff speaks multiple languages, including English and Spanish.
Does Irotama Resort have any great views?
Yes, guests often enjoy the ocean view available here.
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