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rue de Medran 70, Verbier 1936 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (773)
Room & Suite (212)
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What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 21/09/16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Verbier
Updated 21/09/16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 23 hotels in Verbier
Travellers' Choice
Perched at 1,531 meters with immediate access to over 400 km of skiing and hiking terrain, W Verbier Retreat mixes contemporary urban design with an alpine touch. The stylish 127 rooms and suites, each with a fireplace, Signature W bed and private balcony are perfect for an intimate escape after an exhilarating day outside. Open all year-round, the hotel offers 6 restaurants and bars including the bistronomic W Kitchen and the exclusive Eat-Hola Tapas Bar, a relaxing escape in the Away® Spa and 300 square meters of flexible event space. W Hotel Verbier steals the scene and offers everything under one roof. Whatever guests need to amp up their stay, all they need to do is ask. From the W Mountain Concierge, to the renowned and exclusive Whatever/Whenever service, W Verbier team is available to make it happen 24/7.
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Location

Full view
81Good for walkers
Grade: 81 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
rue de Medran 70, Verbier 1936 Switzerland
Name/address in local language
Getting there
Geneva Airport88 kmSee all flights
Sion Airport19 kmSee all flights
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760Reviews16Q+A89Room tips
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Popular mentions
lalaland wrote a review 15 Sep
Neuenegg, Switzerland1 contribution
Quite loud music constantly playing in every common space. The spa pool has no view but the sauna/hammams are quite interesting. The service at the bar is quite aggressive if you van’t answer their questions in proper french. We got asked whether we didn’t feel like talking french (in french). At least a switch to english should have been possible / a better strategy. It is not up to the customer to adjust to the service’s lack of motivation! The rooms are spacious and clean but could definitely be better insulated. We cpild hear the elevator constantly going up and down. We were able to use a free pass for visiting the mountains around - which was fantastic. Bottomline: we enjoyed our stay but are not going back again.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Pierre-Henri Bovsovers, General Manager at W Verbier
Responded 2 days ago
Dear Stay20275686465, Thank you for taking the time to review W Verbier. We genuinely value our guests’ comments and we always appreciate to receive feedback as it allows us to improve. I am pleased to learn that you enjoyed the most part of your stay, however I am very sorry to hear that your experience with us at the Spa as well as the Living Room Bar did not meet the level of expectation that we strive to achieve for each one of our guests. We take the feedback of our guests very seriously and we value each point made to ensure that we maintain the level of extraordinary service that is expected from a W Hotel. Be sure that I will insure the follow-up with our team. We hope to have you back, Best regards
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Memoirs of A Travel Bug wrote a review Jul 2021
Dubai, United Arab Emirates36 contributions7 helpful votes
+1
Really impressed by my stay in W verbier, particular the friendly welcome from staff who leave no stone unturned to serve the guests. The terrace has a lovely view towards the valley, the Spa is well designed with a generous gym, the rooms are modern and the front desk team was friendly enough to offer a late check out - all together a great and lovely stay!
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Date of stay: July 2021Trip type: Travelled solo
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JF wrote a review Apr 2021
2 contributions
I can't say enough good things about our long weekend stay (4 nights) at the W Verbier. From the GM to the front and service desk to the restaurant, bar and spa staff, everyone was amazing and we experienced the best service we ever had at a ski resort. Our family stay was just perfekt, the service we received exceeded our expectations. We will definitely return to this fantastic hotel again.
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Date of stay: March 2021
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PeterSTA1 wrote a review Apr 2021
Starnberg, Germany12 contributions7 helpful votes
We have spent after St Moritz, Zermatt the final Ski week in the W Hotel in Verbier. Skiing and weather was perfect. The stay at the W Hotel was interesting. Let me summerize. Positive : great location, just a few meters to the ski slopes. The room was big and well designed. Nice breakfast and perfect service by the team. The rooms were always well cleaned. Negative : 2 of the restaurants were not open. At the website it looked like that it is business as usual. Only if you would have scrolled down to reserve a table you would have figured out that only one restaurant is open. Unacceptable. The menu was very standard and small. Nothing what we have expected at a 5* hotel and restaurant. Rather boring. Service average. Exp. Is it possible that a waiter does not know how a bottle of wine will be offered! Yes it s possible. The service team seems partly not trained up to the basics. The SPA is to small, no real area to relax, the whirlpool with any function located in the sauna area. A lot of noise. Some deckchairs around the pool. Insufficient. The shower were closed and access to other shower opportunities locked. People have taken therefore the shower in the steam bath. Reasoning for the lock “ Corona”. Hard to accept in regard to hygiene in general. A lot s of tiny issues. Some funny issues. The clocks were even after 4 days not adjusted to summertime. Last not least . My swimming trunk and towel was taken by one of the staff. I had to leave the sauna area naked to see whether I find a towel in the pool area. A lot s of fun. Good sense of humor helps. We were glad to park our car at the chalet of our friends as the price per day was 49 CHF. Ridiculous. The management reacted prompt to our issues and were really interested in our comments. We appreciated that. It was for me as a global business and private traveller overall a disappointment. A pity as there is the potential. As the management asked us what they can do for us I just said fix the issues for the next clients. I guess they will try hard. The place seems to be used rather by people who are coming for 2-3 days. A special client group.
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Date of stay: March 2021Trip type: Travelled with family
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Response from Pierre-Henri Bovsovers, General Manager at W Verbier
Responded 06 Apr 2021
Dear PPOSTA, Thank you reviewing your recent experience with us. Let's start with the positives: I am truly delighted that you enjoyed our location, your room, our breakfast and the unique service of our team. However, I am sorry to read that our restaurant’s menu and our Spa did not match with your expectations. We take the feedback of our guests seriously and value each point you made. We hope we can welcome you back, feel free to reach out to us for any future requests you may have. Thank you again. All the best.
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Victor M wrote a review Apr 2021
Geneva, Switzerland14 contributions1 helpful vote
Room (called « wonderful ») was indeed excellent, spacious and well decorated, with a huge terrace. Overall, the hotel facilities are good, and the location (close to the slopes is convenient). I was very disappointed by several things: 1) the weak quality of the food of the restaurant (the W kitchen), and the service overall. Not at all what you would expect in a 5* hotel. 2) the room turndown service was inexistant, despite spending a majority of our time outside of the room. 3) the ski room is a mess, nothing compared to same standard ski in/ski out hotels we’ve visited. 4) the brunch area looks like a giant cafeteria. Had to ask three times for a cappuccino to get one. 5) The first night, I wanted to smoke a cigar (in the cigar lounge of the hotel). The waitress simply explained that she had no cigar cutter, and was forced to cut the cigar with a knife.. .. .. Overall very disappointed with the service, and the poor attention to detail.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Pierre-Henri Bovsovers, General Manager at W Verbier
Responded 06 Apr 2021
Dear victormC9065AQ, Thank you for the review of your recent stay, we truly welcome your feedback. I was very disappointed to read that we failed to deliver our promises to you. I can understand that it must have been a disappointing experience; please rest assured that your feedback will be discussed with the team. On a positive note, it is great to hear that you found the hotel facilities and our location, as named in your feedback, to your expectations. We hope that you will come again so that we can create a completely different experience for you. Warm regards.
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LOCATION
SwitzerlandSwiss AlpsCanton of ValaisVerbier
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Frequently Asked Questions about W Verbier
Which popular attractions are close to W Verbier?
Nearby attractions include Ski Service (0.3 km), Verbier 4 Vallées ski area (0.1 km), and Vivid Snowboarding (0.2 km).
What are some of the property amenities at W Verbier?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at W Verbier?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at W Verbier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Verbier?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to W Verbier?
Conveniently located restaurants include Au Vieux Verbier, Fer à Cheval, and Le Shed.
Are there opportunities to exercise at W Verbier?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does W Verbier have an airport shuttle?
Yes, W Verbier offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is W Verbier located near the city centre?
Yes, it is 0.9 km away from the centre of Verbier.
Are any cleaning services offered at W Verbier?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Verbier?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.