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Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel

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Suedportal 2, 22848 Norderstedt, Schleswig-Holstein Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (70)
Dining (10)
Room & Suite (8)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 21/03/01 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel
Updated 21/03/01 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 13 hotels in Norderstedt
Location
Cleanliness
Service
Value
Travellers' Choice
Close to Hamburg Airport, Finding an ideal family-friendly hotel in Norderstedt does not have to be difficult. Welcome to Nordport Plaza Hotel, a nice option for travelers like you. Rooms at Nordport Plaza Hotel offer air conditioning, a minibar, and a desk providing exceptional comfort and convenience, and guests can go online with free wifi. A 24 hour front desk, a concierge, and room service are some of the conveniences offered at this hotel. A fitness center and breakfast will also help to make your stay even more special. If you are driving to Nordport Plaza, street parking is available. While you’re here, be sure to check out some of the steakhouses, including Porter House and Mendoza Restaurant, all of which are a short distance from Nordport Plaza Hotel. Best of all, Nordport Plaza makes it easy to experience some great Norderstedt attractions like Stadtpark Norderstedt, which is a popular park. Nordport Plaza looks forward to welcoming you on your visit to Norderstedt.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Full body massage
Massage
Neck massage
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Soundproof rooms
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Spanish, German
Hotel links
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Popular mentions
AngmohofArabia wrote a review Sep 2020
Erwitte, Germany238 contributions220 helpful votes
It’s located a couple of minutes away from Hamburg airport by complimentary shuttle. Hotel is quite with verstell equipped rooms and fast and professional staff. My Marriott Bonvoy Platinum status was instantlyrecognizedHighly recommended!
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Date of stay: September 2020
Value
Cleanliness
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3 Helpful votes
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SthlmJoe wrote a review Jul 2020
82 contributions118 helpful votes
Passing through Hamburg and it was a good place to stay. Everything was very fine considering the ongoing pandemic. Hotel is outside of downtown Hamburg - Less crowded, less risk of virus infections. Quite new modern hotel. Was upgraded to premium economy room on 8th floor, room 818. Been reading reviews about noise from lounge bar on upper floors but I guess it was closed during this time as I heard nothing. Very few planes were taking off/landing and considerably low noise despite hotel and room location next to airstrip. Again it is during pandemic. Would probably stay on 7th floor during normal times not facing airstrip. At the time you can find parking on the street right outside hotel for free. Hotel followed all German COVID-19 regulations and cleaned, disinfected surfaces after guess all the time. Breakfast was point to order and prepared for you. Not full options but it gets you up and ready for the day. Felt clinically cleaned and safe. Ask staff about potential places you want to visit in Hamburg and it was good to know how much time you would need to plan a visit to for examples the miniature wonderland would need more than a couple of hours and some places might still be closed.
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Date of stay: July 2020Trip type: Travelled as a couple
2 Helpful votes
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Dave_2500 wrote a review Jan 2020
Mechelen, Belgium17 contributions2 helpful votes
Visited this hotel beginning of December. Got a so called free upgrade to a room just below their 'lounge / bar' ... However the noise and bass sound coming from the bar will not allow you to close your eyes. I reported it to the reception, but no action was taken. After 2nd reporting, I insisted to get another room which was more quiet. Note as well complimentary shuttle to the airport is not free of charge! The drive to the hotel is free of charge, but to get back you will need to pay for....- as such 'complimentary shuttle' is not the right statement. Be aware, hotel is not the normal Marriott standard!
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Date of stay: December 2019
Value
Rooms
Service
Trip type: Travelled on business
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Response from NordportPlaza, Leiter Front Office at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel
Responded 20 Jan 2020
Dear Dave_2500, thank you for your review on your recent stay with us. We want to apologize for the inconveniences that occurred. Our shuttle used to be included but due to outsources we now have to charge €5 for every additional ride. If there is anything else, we can do for you, please do not hesitate to contact us. Best regards, your Nordport Crew
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Polly wrote a review Nov 2019
Moscow, Russia18 contributions10 helpful votes
It's in a short connection to the airport, the rooms are spacy and extremely modern, you don't hear the street sounds.Special thanks to the front desk lady Alina for helping us arrange b-day cake for a colleague within minutes, and it was beautiful!!
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Date of stay: November 2019Trip type: Travelled on business
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Response from NordportPlaza, Leiter Front Office at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel
Responded 19 Nov 2019
Dear Polly11_11, Thank you for choosing the Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel for your recent travels to Hamburg - Norderstedt. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” We are happy to read that Alina could help you with the cake and that you were satisfied with it. If there is anything else we can do for you, please do not hesitate to contact us again. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, your Nordport Crew
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Ken S wrote a review Oct 2019
Germany33 contributions6 helpful votes
We were traveling with a small trailer, so I called about parking without having to decouple the trailer. The young man who answered the phone was very helpful and told me we wouldn't have any problem. When we arrived in the rain the front desk supervisor even came out and offered assistance as I was backing up the trailer to park. So far, a good first impression. When I booked the room the choices were a "double" bed or two "twins" in a room. Since a double bed is usually smaller than a queen (we normally book king), I opted for two twins. When we checked in, I asked about the bed sizes and was told the double rooms had queen-sized beds, but we decided to keep our originally booked room since we already had the keys. The room, too, made a great first impression. However, during the booking process I checked the box for extra towels, but there was only one hand towel and one bath towel per person. Why offer the service if you don't plan on fulfilling it? The room is alright if you like narrow beds, and I mean narrow. I slept on a wider bed when I was five years old. The rooms do not have a coffee maker or even a hot water kettle. We knew this before booking, but it still left us disappointed. The room was very modern, and one of the touches was a tablet that serves as the hotel directory. My wife read a "message" on the tablet that stated happy hour in the hotel bar ran from 16:00 until 18:00 with all cocktails costing 5.00 €. Later I was using the tablet when a new "message" arrived in which it stated that happy hour ran from 17:00 until 19:00. So, we went upstairs around 17:30 thinking we had one and a half hours of drinks at 5.00 € each. We had two cocktails and a club sandwich each, and I expected a bar bill of 45.00 €. However, we received a bill for 66.50 €. When I questioned the bartender he said happy hour was from 16:00 until 18:00, and the drinks were half price, not 5.00 € each. When I complained about this bait and switch operation at checkout, and backed it up with pictures of the messages I'd taken with my phone, we did not have to pay the parking fee, a nice gesture, but I still left unsatisfied. We really wanted to like this hotel. The room's carpet and the designer lamp and chairs add to a modern, elegant look, but it's more than looks that would make us want to return. A hotel is about convenience, but this one consists of two buildings with an enclosed, above ground "gangway" connecting them. Getting anywhere requires at least two elevator trips and a walk across the gangway. The shower water basically trickles out of the nozzle. I turned it upside down, and even on full blast the water shoots only about 15 centimeters toward the ceiling. It's very difficult to rinse out shampoo, and then it's difficult to dry yourself with the paper-thin bath towels. Breakfast was unusual, no buffet, but prepared trays with partly prefabricated convenience food and partly pre-prepared fresh food. One could choose between continental, French, fitness and add-on items. It worked for us because there was only one other couple in the breakfast area and we had the waitress, Nicole Soehn, to ourselves. She was super efficient and extremely friendly, but I doubt that this kind of idea works well when there are a lot more people to be served who all need to be at the airport at a certain time. The quality of breakfast was ok except for the cheeses and the out-of-the-box waffles. If this is Marriott's answer to a sustainable hotel future, all I can say is that we'll be staying somewhere else. We'll never stay at another "Tribute Portfolio" hotel.
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Date of stay: October 2019Trip type: Travelled as a couple
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Response from NordportPlaza, Leiter Front Office at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel
Responded 07 Oct 2019
Dear Guest, Thank you for choosing to stay at the Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issue from occurring in the future. I will make sure that the employees with the positive attitude will be recognized. We will make sure to have our tablets updated to give our guests always the correct informations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Hamburg - Norderstedt.
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PRICE RANGE
US$103 - US$138 (Based on Average Rates for a Standard Room)
LOCATION
GermanySchleswig-HolsteinNorderstedt
NUMBER OF ROOMS
188
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Frequently Asked Questions about Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel
Which popular attractions are close to Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Nearby attractions include Ohlsdorf Cemetery (5.0 km), Stadtpark (6.7 km), and Tierpark Hagenbeck (7.1 km).
What are some of the property amenities at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Conveniently located restaurants include Froindlichst, The Vegan Eagle, and STOCKs Fischrestaurant.
Are there opportunities to exercise at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel have an airport shuttle?
Yes, Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Nordport Plaza, Hamburg-Airport, a Tribute Portfolio Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.