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All reviews wonderful bed platinum status train station last leg sitting area easy access santa lucia rooms are clean open the window public transportation business hotel wonderful stay main station bed was very comfortable minute walk business trip per person
I struggle with this review because there are lots of good things to say about this hotel but they were overshadowed by discovering 2 red ants in my bed, one evening and one morning.
- Comfortable bed
- Easy/quick check-in
- Impressive lobby
Response from FourPoints M, Direttore at Four Points By Sheraton Venice MestreResponded 2 days ago
first of all I apologize for the inconvenient you had during your stay. We have in place a very attentive process to prevent situation like the one you describe, which actually has never been report so far. But I will double check with...More
This hotel was my first hotel ever in Italy, having arrived at Venice airport and transported via taxi from there (20 minutes). We were warmly greeted upon arrival with a ready room just after 12 noon. The hotel seemed quiet throughout the duration of our...More
1 Thank Viking94708
Response from FourPoints M, Direttore at Four Points By Sheraton Venice MestreResponded 1 week ago
Dear Viking94708, thank you for choosing us and for sharing your experience. We are indeed very well connected to Venice and in the hearth of the commercial district. We will work even harder to get a 5 star rating next time 😉.
Thank you again...More
Thanks to trip advisor reviews I reserved this hotel for our last night in Italy. I was looking for someplace offering a shuttle service to the airport. The room was very clean. The hotel has a very nice bar/restaurant. The food was very good, and...More
Response from FourPoints M, Direttore generale at Four Points By Sheraton Venice MestreResponded 2 weeks ago
we are very glad to see that you had a great experience with us. You are right, the staff is very friendly and efficient. I will personally share your positive feedback with the team. Hope to host you again soon.
Thank you again...More
Stayed at the Four Points for one night on our way to the Venice Airport. The hotel is in a good location for an easy drive to either the airport or Venice. The staff was friendly enough and Wifi worked well. Unfortunately, the pros stopped...More
1 Thank EricC883
Response from FourPoints M, Direttore at Four Points By Sheraton Venice MestreResponded 3 weeks ago
Dear EricC883, I am truly sorry and I apologize for the inconvenient you experienced on your last stay. Thank you for rising those points.I will personally double check the room you had in order to clear and doubts about quality and bath condition. The hotel...More
Let me begin by saying I’ve stayed over 800 nights at Starwood and Marriott properties and I only write selective reviews where the experience is noteworthy for being exceptionally good or poor. Unfortunately, this stay ranks among the poorer. You will read about the hotel...More
Response from FourPoints M, Direttore at Four Points By Sheraton Venice MestreResponded 4 weeks ago
Dear Doggonesarasota, first of all let me say that I am deeply sorry I apologize for the inconvenient you had during your stay.
As correctly reported, that evening we had a system migration from Starwood to Marriott and the wifi might have had some unexpected...More
Response from FourPoints M | Property representative |
please feel free to send us an email and we will be glad to give you all the details.Please refere to our website to get the contat mail since, as per tripadvisor policy, we cannot share here.