We stayed at the Alibrandi Palace on Nov 29. The reservation confirmation stated the front desk was open from 8am-8pm. Prior to our arrival, I emailed the hotel to confirm that we would be arriving early....around 8:30am... and were there provisions to store our luggage until check-in time. This is the response I received. "Good morning, for luggage there is no problem can leave them here with us, if there are no customers in the room booked by you can already do the check-in, otherwise you will have to wait for the time of the check-in." When we arrived the large wooden door was locked and no one answered the buzzer by it. Our driver was kind enough to use his cell phone to call the # I had for the Alibrandi Palace. He conveyed that no one would be there until later and we would have to return after 11am since we hadn't asked for early arrival. I think it was Alessandra who checked us in. When I showed her the email confirming early arrival she just shook her head and kept saying she didn't know anything about it. I asked her who wrote the email. She replied that she didn't know but said we could talk to the person coming in later.......which we did. Azzurra said she's the one who replied to emails but had no explanation as to why our early arrival information wasn't noted in our reservation. This situation made for a bad start to our pre-cruise day in Civitavecchia.…
The BnB is located near the cruise ships and surrounded by lots of cafes. Location ideal for cruisers. Check in is at 2 but for 30 euro more will open earlier for you if room is ready. Staff are very nice, and inside the palace is lovely marble. Breakfast in the morning is also a nice. The room we had was right off of the reception and get can loud when people are outside talking. The room was big and spacious with comfy beds. The windows however could open to let in air but shutters were cabled tied , so no natural light could get in. The bathtub was very tiny and awkward as it sloped down, i sliped and fell when trying to shower in it. At 1am garbage trucks vould be heard around the town. Location is very noisey. Nice hotel but would not stay there again or stay in the town.
This is an old stately home kind of place built by a wealthy merchant 300 years ago. The original occupant would no doubt still recognize the place as it's largely untouched by modern day standards, with the exception of air conditioning and indoor plumbing. Holiday Inn it is NOT. Convenient for the cruise terminal, but still much too far to walk with luggage. Hotel staff able to arrange transport at a reasonable cost. Breakfast limited but acceptable.
We had a king size bed in a lovely old historic room of the hotel. Very clean and comfortable. Check in was smooth (prepaid through Expedia) no problems. Travel agent arranged a pick up at the Rome airport through the Alibrandi Palace and that too went perfectly except for the fact that we were told the ride from the airport would be $120 E paid in cash and the driver told us is was $130 E fine with me I was going to tip him $10 anyway but that was a bit sneaky. The location is great for walking around this lovely port city with plenty of great bars and restaurants.
We read all the reviews before booking this B&B and knew what to expect. The staff was amazing. We had a room facing the street and heard no noise. We met many of our fellow cruisers at breakfast. Can’t wait to return.