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Lumley Castle Hotel

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Chester-Le-Street, Durham DH3 4NX England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1696)
360
Panoramas (108)
Room & Suite (449)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Regularly sanitised high-traffic areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 20 hotels in Durham
Location
Cleanliness
Service
Value
Travellers' Choice
Within easy driving distance of Newcastle, Durham and Sunderland, the magnificent spectacle of Lumley Castle has dominated the County Durham landscape for 630 years. Surrounded by beautiful parklands overlooking the River Wear and Durham County Cricket Ground, the castle is a magnificent monument to a bygone age of chivalry and honour. The hotel boasts 74 luxurious en suite rooms, with complimentary Wi-Fi internet. Dine in the splendour of the Black Knight restaurant, offering varied cuisine and a 3-course table d’hôte menu (table reservations are essential). Lumley Castle is the first and only historic site in the UK to have it's own Escape room - Lily of Lumley - a truly immersive and thrilling Escape experience. The hotel is ideally situated to explore the North East of England and more, being just 10.9 miles south of Newcastle, 8.1 miles north of Durham and 11.8 miles west of Sunderland. This hotel is one of the best-rated locations in Chester-le-Street.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Golf course
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Street parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Gift shop
Newspaper
Non-smoking hotel
Picnic area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English
2850Reviews29Q+A100Room tips
Traveller rating
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Popular mentions
Lynne B wrote a review 21 Sep
Tarleton, United Kingdom4 contributions4 helpful votes
We had read a lot of reviews and where very worried about our stay, so we rang the hotel before our trip. They where aware of the bad reviews and had lots of management meetings to address the problems. When we arrived the Hotel was a castle with a hotel within it, the building it self was beautiful. The weather was wonderful and we had lunch in the courtyard which was within the castle grounds, this was first class. We also booked our evening meal in the restaurant, which was also first class, from attention to detail to the taste of the food. Breakfast was one of the best we have had and nothing was to much trouble for the staff to sort out. There was a wedding on at the Hotel while we where there, but again this did not have a impacted on our enjoyable stay at Lumley Castle. Well done to all the staff members who worked very hard on the smooth running of Lumley Castle.
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Date of stay: September 2021
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Response from The Guest Experience Team, Other at Lumley Castle Hotel
Responded 6 days ago
Dear Lynne B Thank you so much for your kind review and for taking the time to provide feedback around your stay. Receiving a 5 Star review means a lot to the team. Regarding previous reviews, as with the majority of hotels currently, we're subject to the spontaneous removal of young staff (that are partially or non vaccinated) from the hotel due to positive Covid tests and isolations. It doesn't happen often but when it does it presents issues we can't plan for. On these occasions most guests have been wonderful and supportive in understanding the issues at hand, issues that are also affecting so many other industries. The good news is that we're all fit and healthy currently which is why we're now delivering 5 Star reviews across all of our online review platforms, and why you enjoyed such an enjoyable stay with us. Long may this continue. We hope to see you back at Lumley at some point in the future. The Lumley Experience Team
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Dona C wrote a review 21 Sep
1 contribution
Just got back from a 3 night break the castle was stunning staff were so friendly and helpful the whole place was spotless the breakfast was very filling and the dinner superb. Would definately recommened it.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from The Guest Experience Team, Other at Lumley Castle Hotel
Responded 1 week ago
Dear donac180 Thank you so much for such a positive review. It was great to hear how much you enjoyed your stay especially the friendliness of the team over a 3 night stay. We look forward to welcoming you back in the near future. The Lumley Experience Team
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Julian M wrote a review 18 Sep
Worcester Park, United Kingdom8 contributions
splendid hotel. I can't remember the name of the room but there is a picture of it The ambience of the room felt like staying an actual castle, not just in a modern finished room fitted into a castle. The whole place is just gorgeous - and also a little complicated at first. On our way navigating to reception through the courtyard we passed another couple trying to find their way somewhere else. Were either of us put out? Not in the least, we were all clearly actually enjoying the experience, such is the wonder of this castle. The stairs to our room were even the old stone spiral stairs that one usually finds in the old castles (of course furnished with rugs and banisters). Staff were all excellent and helpful. Every single room and corridor simply overflowing with ambience. One of my wife's best memories of our 'round the country' holiday. I wish we could have stayed longer.
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Date of stay: September 2021
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Response from The Guest Experience Team, Other at Lumley Castle Hotel
Responded 1 week ago
Dear JulianM70 Thank you so much for your kind feedback which was fully appreciated by the team. You're absolutely correct to point out that we are definitely an authentic castle and not just offering a Castle exterior. The team were delighted that you found them friendly and helpful. We do put a great deal of time into training the team and so receiving positive feedback is especially helpful. We hope to see you again in the near future. The Lumley Experience Team
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Willytuggz wrote a review 14 Sep
1 contribution
My beautiful Fiancee organised, quite secretly, a stay in The Queen Anne Room at Lumley Castle. Simply looking at the place left me open-mouthed, and I don't think that look changed throughout our stay. From receiving a birthday card from the staff at reception upon check-in, to finishing our stay with a fine Full English, our stay was exemplary. Staff from the get-go were happy, always greeting us cheerfully as we explored the stunning halls and grounds, and couldn't do enough for us. The Queen Anne Room is stunning! My partner recorded my reaction as I entered, but it's not for young ears! A bath you could swim in, a Four-Poster to spend the night... Sleeping! The toilet door inexplicably locked itself from the inside at 1am, yet 5 minutes later opened of it's own accord. Take from that what you will, but it only enhanced our stay. Food was perfect, I like a rare fillet and it was done to perfection. The missus' lamb, well done, again perfect. I honestly couldn't reccomend Lumley Castle enough. Just do it!!!
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Date of stay: September 2021
Location
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Room Tip: Queen Anne Room, without doubt!
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Response from The Guest Experience Team, Other at Lumley Castle Hotel
Responded 2 weeks ago
Dear Willytuggz Thank you for leaving such a super review which has been shared with the hotel team. The Queen Anne room has incredible character and we're delighted you enjoyed it, including the slightly ghostly goings on with the toilet door. Lumley is a prime venue for major birthdays and celebrations and we do hope to see you again in the future. The Lumley Experience Team
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SharonBarber wrote a review 13 Sep
Sunderland, United Kingdom4 contributions5 helpful votes
Popped in to arrange forthcoming visit for October, was shown around by Dean who was extremely helpful. I spoke to someone after my visit by phone who was helpful too but when I couldn’t speak to them I managed to re speak to Dean who managed to book what I wanted and could not have been more helpful.
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Date of stay: September 2021Trip type: Travelled with friends
1 Helpful vote
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Response from The Guest Experience Team, Other at Lumley Castle Hotel
Responded 2 weeks ago
Dear Sharon Thank you so much much for leaving such a glowing review. Dean was delighted you highlighted his services. We look forward to seeing you very soon. The Lumley Experience Team
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PRICE RANGE
US$81 - US$212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lumley castle durham, hotel lumley castle, castle hotel lumley, castle lumley
LOCATION
United KingdomEnglandCounty DurhamDurham
NUMBER OF ROOMS
74
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Frequently Asked Questions about Lumley Castle Hotel
Which popular attractions are close to Lumley Castle Hotel?
Nearby attractions include Holmside Park (6.9 km), WWT Washington Wetland Centre (6.1 km), and Herrington Country Park (5.0 km).
What are some of the property amenities at Lumley Castle Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Lumley Castle Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Lumley Castle Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Lumley Castle Hotel?
Conveniently located restaurants include Guiseppe's Italian Bistro, Il Cancello Italian Restaurant, and Le Raaj.
Are any cleaning services offered at Lumley Castle Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Lumley Castle Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Lumley Castle Hotel?
Many travellers enjoy visiting Crook Hall & Gardens (8.0 km), Washington Old Hall (5.8 km), and Houghton Hillside Cemetery (5.5 km).
Does Lumley Castle Hotel have any great views?
Yes, guests often enjoy the park view available here.
Is Lumley Castle Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.