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The Cloud Hotel

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Meerut Road, New Forest National Park Hampshire, Brockenhurst SO42 7TD England
Lowest prices for your stay
Booking.com
US$160
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Free cancellation until 21/12/15
Expedia.com
US$160
US$152
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Free cancellation until 21/12/15
Hotels.com
US$160
US$152
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Free cancellation until 21/12/15
eDreamsUS$160
Orbitz.comUS$152
TravelocityUS$152
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (101)
Dining (28)
View from Room (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#6 of 10 hotels in Brockenhurst
Location
Cleanliness
Service
Value
Travellers' Choice
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests.
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Property amenities
Free parking
Bar / lounge
Restaurant
Hiking
Board games / puzzles
Meeting rooms
Baggage storage
Newspaper
Special diet menus
Non-smoking hotel
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Room features
Housekeeping
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Mid-range
Languages Spoken
English
174Reviews3Q+A36Room tips
Traveller rating
  • 129
  • 27
  • 11
  • 2
  • 5
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Popular mentions
DKNIGHT wrote a review 24 Jul
Hemel Hempstead, United Kingdom68 contributions71 helpful votes
We stayed at the Cloud for 3 nights while visiting a friend in the area. It is located on the edge of the New Forest and ponies, cattle, wildlife is in full abundance right outside the hotel. The hotel is about a 10 minute walk into the centre of Brockenhurst and a minute's drive from the Rhinefield Ornamental Drive (the Tall Trees Trail). Our room was ideal for what we needed it for and whilst it was not a forest view, the garden view wasn't too bad (I've looked out on worse vistas!). We had a lovely modern bathroom with great oversized fluffy towels. The hotel has gone to great lengths to make customers and staff feel safe and protected during the pandemic and I felt comforted being aware of this. The hotel has a beautiful garden which was a godsend as we stayed during a mini heatwave and it was lovely to come back at the end of the day and sit and chill, read in the garden, while being served G&T's out there. Oh and a much welcomed fan in the room was appreciated for the hot nights. We didn't dine in the restaurant in the evening but did have breakfast which was of a high standard. All staff were friendly, attentive (without being intrusive) and we felt very relaxed and welcomed at the hotel. The hotel had a great vibe about it and we were quickly on talking terms with the rest of the guests and their pets, which just added to the enjoyment of our break. Thank you to everyone for making our break so restful and relaxing which was much needed by my friend and I for different reasons. I would feel more than happy to stay again by myself. Finally a lovely parting gesture was a packet of boiled sweets for the journey home which came in handy after being stuck on the M3 & M25 for a while!
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Date of stay: July 2021
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Jilly RL wrote a review 08 Jul
Southampton, United Kingdom29 contributions6 helpful votes
Years ago, I used to visit the restaurant regularly with my husband, including at Christmastime, and we were always impressed by the wide selection on the menu, the high standard of food, and the friendliness and attentiveness of staff. Sad to say, on this occasion, none of the above was in evidence. To begin with, the hand sanitiser machine was empty! The skeleton staff were hardly ever around. The high price was unjustifiable, and owing to the inadequate lunch, we left hungry. At midday, when we went, there were only two couples in the restaurant. Disappointing!
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Date of stay: July 2021
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Response from Christopher Legg, Owner at The Cloud Hotel
Responded 2 weeks ago
So sorry you did not enjoy your lunch with us After nearly 4 years the Cloud has indeed changed and unfortunately those guest's who do not like change have moved on wanting to hold onto the memories of the previous regime with The Cloud's then very mature feel We take the current covid situation very seriously and are surprised if one of our many sanitiser's was not working and can only apologise As for pricing we are very much on a par with other local restaurants but no longer do the cheap deals of yesteryear And our staff usually get the utmost of praise and highest rating so I do not know what happened on the day of your visit
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Gill C wrote a review 05 Jul
London, United Kingdom35 contributions13 helpful votes
Decided to upgrade to a forest room for a bigger more luxurious room Only to find it was so small that each time we opened the bathroom door it hit the bed and on the other side the cupboard door hit the bed The shower was awful and the soap dispenser didn’t work The view was beautiful but the room certainly was not worth the money it cost us. When I went to report the bathroom problems all I got was a sorry This was such a disappointment after such lovely reviews Cannot recommend this hotel
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Christopher Legg, Owner at The Cloud Hotel
Responded 2 weeks ago
Thanks for your comments Sorry you did not enjoy your room The crux of the issue was your friends had a larger room, but they did not have a cosy seating area in a bay window to watch the ponies go by I would sooner have a door brush the bed and have a King sized bed rather than a standard double Hopefully we have resolved any minor shower issues Fortunately you are at odds to the majority of guest's who enjoy staying with us
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Ashfordgal wrote a review Jun 2021
27 contributions14 helpful votes
Stayed at The Cloud hotel for 5 nights. Very friendly and helpful staff. Comfortable room although the bathroom was a little dated. Very clean though out the hotel. Breakfast was top notch with lots of choice. Beautiful garden and lovely location. Made to feel very welcome and enjoyed our stay very much.
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Date of stay: May 2021Trip type: Travelled as a couple
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Gill561027 wrote a review Jun 2021
Sandhurst, United Kingdom137 contributions55 helpful votes
Few days away at this lovely, quaint hotel. Beautiful position overlooking the heath with horses and cows roaming. Staff excellent from arrival to departure, very attentive, friendly and nothing was too much trouble. Our room was lovely and very clean, garden very pretty - great place to relax with a G&T after a days walking. Breakfast plentiful and good choices. We also ate in the restaurant one evening and the food was excellent. Felt very safe with the COVID restrictions in place. Would definitely recommend.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Plenty of Parking in front of hotel
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PRICE RANGE
US$129 - US$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cloud hotel brockenhurst
LOCATION
United KingdomEnglandHampshireNew Forest National Park HampshireBrockenhurst
NUMBER OF ROOMS
18
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Frequently Asked Questions about The Cloud Hotel
Which popular attractions are close to The Cloud Hotel?
Nearby attractions include Boost Bike Hub (0.7 km), Ytene Gallery Limited (0.6 km), and New Forest Polo Club (0.7 km).
What are some of the property amenities at The Cloud Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at The Cloud Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Cloud Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Cloud Hotel?
Conveniently located restaurants include The Sett, White Tails Restaurant, and Enzee Brockenhurst.
Is The Cloud Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Brockenhurst.
Are there any historical sites close to The Cloud Hotel?
Many travellers enjoy visiting St Thomas and All Saints Church (7.7 km) and Lymington War Memorial (7.7 km).
Is The Cloud Hotel accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.