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Wick Lane Wick Ferry, Christchurch BH23 1HU England
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Traveller (357)
Dining (63)
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What is Travellers’ Choice?
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About

#4 of 11 hotels in Christchurch
Location
Cleanliness
Service
Value
Travellers' Choice
Modern 4 star luxury hotel and spa in Christchurch, Dorset. Overlooking the river Stour and located in the historic town of Christchurch, Captain’s Club Hotel & Spa is a small independent luxury hotel with a nautical twist. The hotel features 12 two and three bedroom luxury suites, each with separate lounge/living areas, and a selection of hotel rooms. Captain’s Club Hotel & Spa is home to one of the best bars in Christchurch. They also have a 2 AA rosette restaurant, event facilities for up to 100, and a spa complete with hydrotherapy pool, sauna, and treatment rooms. All accommodation and event spaces face out onto the River Stour so no matter what you are travelling to Captain’s Club for, you are guaranteed a beautiful view. The alfresco dining terrace is open all summer and provides the perfect location to soak up the atmosphere of life on the river. This Christchurch hotel is family-friendly and rooms/suites are dog-friendly. The on-site parking is free to all residents (cars must be registered at reception on arrival) and paid parking for all other patrons.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Indoor pool
Fitness / spa changing rooms
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Wifi
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Marina View
Languages Spoken
English
1111Reviews6Q+A100Room tips
Traveller rating
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  • 37
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Popular mentions
del wrote a review 21 Jul
Swansea, United Kingdom1 contribution
If it is possible this hotel is better than ever. Just returned from a short visit,the staff are all exceptionally Pleasant, polite and friendly. We ate both nights in the restaurant ,and all three of us really enjoyed all our food. Cant wait to return.
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Date of stay: June 2021Trip type: Travelled with friends
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JosieDorset wrote a review 21 Jul
Dorset29 contributions41 helpful votes
We celebrated our 25th wedding anniversary here even though we live locally. Our room was perfect. Extremely clean and very spacious. The view was lovely. I could’ve sat for hours watching the world go by The food in the restaurant was spot on. We enjoyed an evening meal and breakfast the next morning. The staff were polite and made sure we had a pleasant stay.
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Date of stay: August 2020Trip type: Travelled as a couple
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Lady T wrote a review 16 Jul
Bournemouth, United Kingdom3 contributions1 helpful vote
Excellent. The service was first class. The food out of this world. The menu is excellent and the standard of the cuisine was faultless. We arrived by boat and were fortunate to moor up directly outside. We will all definately be revisiting this restaurant again.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Don’t rush your meal. Enjoy the ambience, food & setting. It’s perfect. If you have the...
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Michael T wrote a review 14 Jul
Christchurch, United Kingdom77 contributions31 helpful votes
This proved to be the ideal venue to take a guest for a business lunch. Sat overlooking the River Stour, the service was friendly, timely and professional. The quality of the food and presentation was superb, with an excellent choice of wines and drinks. Have no hesitation in recommending.
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Date of stay: July 2021Trip type: Travelled on business
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 1 week ago
Thank you so much for taking the time to leave your review Mike following your recent "superb" business lunch with us. It is fantastic to hear that you loved the quality of our food and the friendliness and professionalism of our service team. That is our aim and it is wonderful to receive such comments and a real boost for the crew. Being a Christchurch man yourself, you know how beautiful our little town is but it remains special to be able to have a work meeting next to such a glorious backdrop. We very much hope to see you again soon...
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JTALondon wrote a review 12 Jul
Greater London, United Kingdom1 contribution
This experience of the Captain Club is just unbelievable! My friend and I tried to get a drink Saturday afternoon around 4.30pm, the guy on reception told us a convoluted story. We only wanted a quick drink and were dressed more smartly than others in the outside space that was about 30% Full tops He said there were no spaces for “walk ins” because people who were eating inside might want to then eat outside. This establishment used to be Pontins when I was young. Far better service then I can tell you! There are other better places to enjoy an early evening drink!
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Date of stay: June 2021Trip type: Travelled with family
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 1 week ago
Thank you for taking the time to post your review after passing the Captain's Club on Saturday afternoon. One of the things that it gives us no pleasure to do is to turn away people who want to visit us and we are sorry that this had to happen to you. The truth is that we have to look after the guests we have booked and the residents we have staying in-house. We manage our staffing levels accordingly and if we took too many 'walk-ins', and our service suffered, it is not fair on those who have booked in advance and you would be the first to complain. I have been working in the hospitality industry for over 30 years and the current climate is the craziest ever to hire new crew members while also balancing the increasingly demanding expectations of guests. At the Captain's Club, we pride ourselves on our service and the happiness of the people who work for us. The last thing that we want to do is to upset either party by taking extra guests (like many others do out of greed), and not be able to service them properly. I really trust that you would take the time to understand our situation and consider removing this negative review. We really hope to be able to welcome you to the Captain's Club Hotel in the future and wish you a wonderful summer until then…
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PRICE RANGE
US$194 - US$372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
captains hotel christchurch, the captains hotel
LOCATION
United KingdomEnglandDorsetChristchurch
NUMBER OF ROOMS
29
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Frequently Asked Questions about Captain's Club Hotel
Which popular attractions are close to Captain's Club Hotel?
Nearby attractions include Christchurch Priory Church (0.5 km), Christchurch Quay (0.5 km), and Regent Centre (0.6 km).
What are some of the property amenities at Captain's Club Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Captain's Club Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Captain's Club Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Captain's Club Hotel?
Conveniently located restaurants include Cuckoos Coffee Bar, The Priory Fryer, and Splinters.
Are there opportunities to exercise at Captain's Club Hotel?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Captain's Club Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Captain's Club Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Captain's Club Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Captain's Club Hotel?
Many travellers enjoy visiting Russell-Cotes Art Gallery & Museum (6.4 km), Christchurch Priory Church (0.5 km), and Red House Museum & Gardens (0.5 km).
Does Captain's Club Hotel have any great views?
Yes, guests often enjoy the harbour view available here.