My wife having recently recovered from a prolonged and serious illness, we decided on the spur of the moment to go for a long weekend away, not involving too much travelling. Although we have visited the CCH on many previous occasions for lunch we had never actually stayed there before but as I had recently received an email from them I called on Tuesday to check availability for that coming weekend and spoke to Katie in their reservations department who couldn't have been more pleasant and helpful, and she even arranged a reserved disabled car parking space for us in the car park. We booked a double, river-facing room with a walk in shower on a bed, breakfast and dinner basis for 3 nights from Friday to Sunday, departing on Monday. The room, which I believe had been recently refurbished, had a wow factor on entering it with a wonderful view of the River Stour and very spacious with plenty of drawer space, seating and good lighting, tea and coffee making facilities and bottled water (which was replenished every day). Most importantly it was spotlessly clean. One other notable plus was the large size of the bath towels, rarely seen in most hotels these - normally not much bigger than a hand towel! We found ALL the staff, without exception, to be extremely friendly, pleasant, and efficient and we got the impression that this was a very happy 'team' who all enjoyed their respective jobs, which was reflected in the way they treated the guests. Breakfast was delightful with a good selection of fruit juices, cereals and pastries, complemented by a good choice of hot food. Likewise, dinner was also very enjoyable with a good selection of choices, all portions being generous , well cooked, and delicious. In both cases the service was superb but special thanks must go to Christian, the restaurant manager, for the personal attention he gives and the courtesy he shows to all the guests, constantly checking that they are happy with both the food and service. Special thanks also to James at reception who was also most courteous and helpful, but as I have said earlier 10 out of 10 to ALL the staff at the CCH. The bottom line is that having had such a lovely experience during our first stay at the CCH we have already made a reservation for another 3 night stay in April, this time bringing some friends along as well. I'm pondering whether to actually send this review as I am sure it will encourage many others to stay at this wonderful hotel and, if this is the case, I may find it difficult to book any future reservations. However, as I really think it deserves the accolades, here it is.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.