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Hallmark Hotel Carlisle

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Traveller (343)
Room & Suite (136)
Dining (13)
Overview
Court Square, Carlisle CA1 1QY England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 383)
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1 - 5 of 1 361 reviews
Reviewed yesterday

Stayed here for a while with a group of people. My room was OK, although the windows are very dirty and didn't seal very well at all. The room is reasonable but quite worn with chipped and marked furniture. Other rooms were quite small and...More

Thank Kevin G
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded yesterday

Dear Kevin G thanks for the review we will discuss the points raised with the Team, disappointing to see the service was lacking at Breakfast. Thanks Jeff & The Team

Reviewed 2 days ago via mobile

Booked afternoon tea the hallmark hotel in Carlisle, after waiting 15 minutes to be served drinks we then waited a further 20 minutes for someone to take our sandwich order and this was after I had to go and ask for someone to take our...More

Thank jennywright890
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded yesterday

Dear Jennywright890 I am very sorry to read your perception of the Afternoon Tea, As you can see from previous reviews we usually receive high levels of praise from our guests especially about the Team Members. Please accept my apologies for our failure to meet...More

Reviewed 3 days ago via mobile

This hotel is in a great location and has the potential to be so much more. Dining is disappointing, but breakfast is good. Bedrooms are tired and need a refresh. The staff are great and are very helpful. Parking is difficult and if you are...More

Thank 15phillipd
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded yesterday

Dear 15phillipd Thanks for the feedback.I was sorry to hear that you had trouble sleeping due to the noise levels outside the hotel. Whilst we are extremely lucky to be situated in such a central position close to the train station and city centre, that...More

Reviewed 6 days ago via mobile

Went to use the toilet while waiting for my train as the train station ones were closed. A young lady named jade was very helpful and also recommended a few places to visit next time I’m up north couldn’t thank her enough

Thank Frenchiecomark
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 6 days ago

Dear Frenchiecomark Thanks for the review, I will pass on the comments to Jade. Jeff & The Team

Reviewed 1 week ago

Food excellent ; bed uncomfortably hard and room was cold at night! The gentleman at reception was not very friendly or helpful ; room was a bit overpriced considering the very hard mattress on the bed in the room.

Review collected in partnership with Alpharooms
Thank MuhammedHasanMarashi
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 6 days ago

Dear MuhammedHasanMarashi Thanks for the kind words about the Food, I will discuss the points raised about the bed with the team its the first time we have had any negative feedback about our beds. Thanks again Jeff & The Team

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About
Description
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel More Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
70
Price range
US$65 - US$126 (Based on Average Rates for a Standard Room)
Location
United Kingdom > England > Cumbria > Carlisle
Hotel class
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
70
Price range
US$65 - US$126 (Based on Average Rates for a Standard Room)
Location
United Kingdom > England > Cumbria > Carlisle
Photos
Traveller (343)
Room & Suite (136)
Dining (13)
Business Centre & Event Rooms (8)
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Questions & Answers
Ask a question
brentown
9 February 2018|
AnswerShow all 2 answers
Response from Jeff H | Property representative |
Thanks, Real shame I know it was a genuine mistake. I thought trip advisor would allow you too take it down Thanks for trying Jeff
0
Votes
Kerry W
28 November 2017|
Answer
Response from Jeff H | Property representative |
Hi Kerry The Car park is £10.00 per day. Thanks
1
Vote
pomy63
22 February 2015|
AnswerShow all 2 answers
Response from jasonhanson | Reviewed this property |
The car park is a bit awkward to find as you have to go through the station car park. Access is tight if you have a large car and there are not very many spaces on a first come first stay basis. Costs £10 a night. I would... More
2
Votes
Room Tips
"The RHS rooms seemed quiet, the front and right were noisy."
M1213ZAkeving
2 days ago
Read review
"We were on first floor, not much of a view but it was very quite at night"
867margarete
1 week ago
Read review
"The executive suite was a much better room than a standard"
Louise362007
2 weeks ago
Read review
"Ideal location for visiting Carlisle castle and historic town,"
janebG2415CQ
3 weeks ago
Read review
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