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Hallmark Hotel Carlisle

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Traveller (312)
Room & Suite (129)
Dining (12)
Overview
  • Excellent30%
  • Very good26%
  • Average21%
  • Poor12%
  • Terrible11%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 332)
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1 311 results
Traveller rating
375
342
288
160
146
Traveller type
Time of year
LanguageEnglish
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375
342
288
160
146
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All reviewsrailway stationtravelling by trainchristmas partynight portercentral locationbit datedtwin roomone night stayfollowing morningcentre of townfull englishballroomcastletlcrearscotland
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1 - 5 of 1 311 reviews
Reviewed 2 days ago via mobile

My partner and I stayed overnight here last month on a dinner, bed and breakfast with cocktail voucher. It was good value for money. Our room was quite small but nice, comfy and had 2 windows which was good as it was during the hot...More

Thank destressed
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 2 days ago

Dear Destressed Thank you for giving us your feedback and please accept my apologies that you encountered issues with breakfast during your stay. I shall be sure to feedback to the team to ensure service during breakfast is re looked at and improved. thanks for...More

Reviewed 5 days ago via mobile

Was very disappointed with this hotel. Very shabby and old. Rooms are very dated, we were only provided with one large bath towel for the two of us. Breakfast was a joke no bread or pastries left when we went down at 10am breakfast was...More

Thank karent83183
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 2 days ago

Dear Karent83183 Thank you for giving us your feedback and please accept my apologies that you encountered issues with breakfast during your stay. I shall be sure to feedback to the team to ensure service during breakfast is re looked at and improved. Should you...More

Reviewed 6 days ago

We stayed here on one of the hottest days of the year! The hotel is centrally located next to the train station, with parking at the back costing £10.00 for the duration of the stay. We found it great for exploring Carlisle centre and surrounding...More

Thank Jane C
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 2 days ago

Dear Jane C Thanks for the review, I will pass on the comments to the Team. its nice when people notice how hard working and passionate the team are about looking after our guests. Jeff & The Team

Reviewed 1 week ago

We stayed here for one night on a wowcher deal. More like an oucher deal!! Our room was in need of an update, and the only good thing in it was the posh headboard. The service in the restaurant was terrible, and you wouldn't put...More

1  Thank AKJ345
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 2 days ago

Dear AKJ345 Can I apologies for the issues you encountered during your stay and express how disappointed I am to hear it was not up to our usual standards If you would like to discuss this any further, please contact Emily or myself to discuss...More

Reviewed 1 week ago via mobile

My wife and I stayed here for one night and paid for an "executive suite". The room itself was very shabby and the bathroom very dated. The staff, however, were very polite and helpful and the breakfast we had was excellent.

Thank Mark C
Response from Jeff H, General Manager at Hallmark Hotel CarlisleResponded 2 days ago

Dear Mak C Thanks for the kind words about the team & breakfast I am pleased to hear they looked after you so well. Jeff & the Team

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$72 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Carlisle
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$72 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Carlisle
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (312)
Room & Suite (129)
Dining (12)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
brentown
9 February 2018|
AnswerShow all 2 answers
Response from Jeff H | Property representative |
Thanks, Real shame I know it was a genuine mistake. I thought trip advisor would allow you too take it down Thanks for trying Jeff
0
Votes
Kerry W
28 November 2017|
Answer
Response from Jeff H | Property representative |
Hi Kerry The Car park is £10.00 per day. Thanks
1
Vote
pomy63
22 February 2015|
AnswerShow all 2 answers
Response from jasonhanson | Reviewed this property |
The car park is a bit awkward to find as you have to go through the station car park. Access is tight if you have a large car and there are not very many spaces on a first come first stay basis. Costs £10 a night. I would... More
2
Votes
Room Tips
"Impossible, as it is located next to the train station"
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"My tip is don't go there. I feel they will be closing soon, you can see they are struggling to keep..."
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"Rooms on station side are quieter"
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"Choose a room on the station side"
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