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3.5
#36 of 56 hotels in Bergen
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Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The location is excellent, right in the city center, with great accessibility. The hotel building is old but in very good condition. The rooms are clean. It would have been better if there were more amenities, such as an electric kettle or a trash bin in the room. However, overall, I am satisfied with my stay.
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Review collected in partnership with ScandicHotels.com
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A great place to stay downtown Bergen with Bryggen and Torget in walking distance. We stayed in a family room. The room was large but a bit aged and outdated. The room was located at a floor high up facing away from the streets, so we did not hear any noise from the streets outside. Beds were soft and nice, and WiFi worked flawlessly. Nice gym downstairs. The best part was the good breakfast buffet.
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Date of stay: October 2019
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Room Tip:Â Ask for a room facing away from the streets to get a quiet room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stay13052576002, Front Office Manager at Scandic Neptun
Responded 22 Jun 2020
Dear Gunnar_Eide, Thank you for your kind review, we are glad that you and your family enjoued your stay in our hotel. Have a nice day and welcome back! Best regards, Monika Zablotna Front Office Manager
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We stayed here for two nights as part of a Titan Tour. The hotel is very well situated in the centre of Bergen and the staff were very helpful. The rooms are average but clean and the power points are in very strange and difficult to get to places! Be warned if you leave devices powering when you go out because when you take the room card out the power goes too! Breakfast was a little below average for Norway in my opinion and our choice for dinner was very limited, although that may be down to Titan. There are good restaurants all around and I would recommend going bed and breakfast if you can afford to eat out at local prices!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:Â Watch out for the power going off when you leave.
Go for a room at least on the 6th floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ignore the ok entrance. The rooms and hallways have a bad odor. After complaining, we received a new room, where you clearly could smell the air freshener. Ended up with having the windows open during our stay. The bathroom had fungus, the electronic plugs were loose and exposed, and tried to hide behind a chair. Luckily my kids are in an age where they can be explained not to touch. Marks on the roof. The rooms deco looks like from the 70/80's in an eastern European country during the cold war.
If we had not arrived late in the evening, we would have looked for another hotel. We have travelled throughout Norway this year, and stayed at several different, apartments, cabins and hotels. But this was definitely the worst one. Actually the worse hotel we have ever stayed in over the years.
Some of the staff was nice, while other didn't even bother smiling or saying hi, instead just gave us a long look. Although the cleaning staff was nice, polite and made the room look nice again after our stay out. They even folded our clothes. That's a star for the cleaning department.
The red carpet outside was loose, and I saw another child trip over and hurt himself.
During the Corona pandemic, there were limited antibac solutions, or the machines were either empty or not working.
The breakfast was ok, but limited for those who don't eat meat.
The hotel advertises and shows only the best side on the pictures etc. But after our stay we will never be going back there again, not going to recommend it to anyone, and its definitely not a child friendly hotel.
Stay away. Definitely not worth the money. Spend your money somewhere else.
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Review collected in partnership with ScandicHotels.com
Date of stay: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monika Zablotna, Guest Services / Front Office at Scandic Neptun
Responded 18 Aug 2020
Dear Stay_Away_Honestly, Thank you for your review, we are verry sorry that your stay was not as expected. This is absolutely not how it should be, and how we want our guests to feel after a stay in our hotel. Thank you so much for sharing it with us, we have allready forwarded your review to the departments it is regarding, so they can check what happened and make sure it do not happened again and that we can solve it, so the next guest will have a better experience. Have a nice day! Best regards, Monika Zablotna Front Office Manager Scandic Neptun
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How does this hotel rate 4 stars? The rooms are so old and with poor maintenance and housekeeping . Impossible to read a book on the sofa as lights are so dim; telephone didn't work (and not repaired); no safe, loose bath panel; no laundry service indicated; TV had to be unplugged and replugged every day to make it work (advice from reception!). Only 2 plugs for fridge and TV so kettle had be put on the floor elsewhere in room. No milk whitener, no stirrer/spoon and tea/coffee used not replaced. The cobbled road makes it very noisy when window is open. No bar or restaurant in the evening (why not?). Good breakfast was the only redeeming feature of the hotel and one to avoid. My Norwegian wife was embarrassed by the hotel quality, as we have stayed at the good Scandic hotels
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Review collected in partnership with ScandicHotels.com
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terje Hansen, General Manager at Scandic Neptun
Responded 15 Jun 2022
Dear guest, thank you for your feedback after your stay with us. We are sorry to read that we did not deliver 4 star service. Our restaurant, Pascal is open 5 days a week at the moment. Closed Sunday and Monday. We will look into the things you mention regarding your room and do what we can to fix these things. Best regards Team Neptun
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The carpet on the exterior stairs is not fitted properly(the metal bars that sit in the angle of each stair, to hold the carpet in place, are often moved, because of the heavy duty pulling of luggage across them, by guests who arrive or leave). It is very dangerous and one can easily slip and fall. The Scandic hotel's 'speciality' seems to be smelling of dust! The 3 Scandic hotels we stayed in, during our week long visit to Norway, all had this common thing. The whole place is an asthmatic's nightmare, which thankfully I'm not, but one can smell the dust distinctly. My room overlooked interior walls and alleys but that was not a problem, what WAS a problem was that one could tell this was an old hotel, very badly renovated. Splintered wooden door frames, dusty and dirty curtains from my room, etc. It's the kind of surrounding that you want to touch as little as possible, in case you come across a mound of dust or dirt! However, it is the LOCATION that saves this hotel. It is very near to the harbour and fishmarkets and restaurants and where the life of Bergen is. Bergen is a beautiful city and I loved exploring it, but I would only stay at this hotel again, if I absolutely had to.
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Date of stay: August 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel's location is nice and the rooms are nice and quiet, but it seemed long overdue for refurbishing. The room had an intense smell of old dust, although most of the furniture seemed clean (it's probably from the old carpeted floor and the chairs). The shower took 3 minutes of constantly running water to warm up. The breakfast was nice, good selection of food. The hotel staff were friendly. Overall the room was the singular problem, the rest of the experience was good.
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Review collected in partnership with ScandicHotels.com
Date of stay: August 2023
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susann Slåtta, Owner at Scandic Neptun
Responded 29 Aug 2023
Hello, Thank you for your review! We`re sorry for the inconveniences. We`re waiting for renovation and we are so excited. Have a nice day and welcome back! Best, Team Neptun
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We stayed for 3 nights as part of a rail tour. Our first allocated room was very noisy from the busy road, so the Receptionist moved us 2 floors higher 🙄 made no difference, so we changed to a bigger room on the 5th floor facing the inner area. The hotel does have an 'old smell' to it. This 3rd room was extremely dated, and we filled an entire feedback card with comments..the TV wouldn't work, dirty towels left, dirty cups left and no replenishment. The weirdest was the close proximity of the toilet next to the bath, and others on our tour group had the same. A positive was the breakfast, but none of the 3 restaurants were ever open. Don't be misled by 'quayside location', it's at least 2 streets away. Not what we expected from a Scandic hotel, which are normally a good standard.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terje Hansen, General Manager at Scandic Neptun
Responded 30 May 2022
Dear guest, thank you for your feedback. We are happy to read that you enjoyed our breakfast. Best regards Team Neptun
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Booked a romantic weekend in most fancy room they had "the presidental suite" - looks like an old sailors room. In these times you'd expect cleaner rooms. Bathroom was dirty, the bathtub didnt hold the water inside and there was dust and on the balcony it was all muddy and dirty. Complained the same night and got told we'll get a new room the day after. We went down for breakfast and asked for our new room but then the new lady in reception said they would fix it while we were there... not okay. We finally got a new room - expected a nicer room as compensation but instead we got a smaller "suite" with a broken glassdoor to the bathroom, and the bathtub did not work here either.. We tried to complain but they said there were nothing to do so I asked for compensation. Next day we only got 2 hours delay on checkout... I would not recommend this hotel if you want a little luxury getaway!
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Review collected in partnership with ScandicHotels.com
Date of stay: September 2020
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monika Zablotna, Guest Services / Front Office at Scandic Neptun
Responded 21 Sept 2020
Dear Deigen282, Thank you for your review, we are very sorry that your stay was not as expected. Thank you for sharing it with us so we can improve. Have a nice day! Best regards, Team Neptun
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The room was nice but the bathroom had a glass door whereby the person outside see right inside the person in the toilet/ bathroom.. no privacy. The door was pushing glass which is dangerous to the kids and incase of fire. Bathcabinet the water runs all over the floor when one showers, we didnt get a room next to the kids. was promised that they arrange that the next day,nothing happened, this glass door was loose,the bathroom was cold, couldnt ring the reseption with room tlf.. gave the message but nothing was done as promised. Very dissapointed
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monika Zablotna, Guest Services / Front Office at Scandic Neptun
Responded 19 Jul 2020
Dear Doro8888, Thank you for your review, we are verry sorry that your stay was not as expected, this is not after our standard. We will check what happened, so we can make sure it do not happened again. Have a nice day! Best regards, Monika Front Office Manager Scandic Neptun
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Hi,
Norwegian hotel rooms are in general not very large, so unless you have specified a family room you should not expect a sofa bed. I.e. you definitely should contact the hotel and specify your needs in advance :-)
There are more places to choose from in the Bergen area.
PRICE RANGE
RÂ 1,761 - RÂ 3,013 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
neptun hotel bergen
LOCATION
NorwayWestern NorwayHordalandBergenSentrum
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Are there any historical sites close to Scandic Neptun?
Many travellers enjoy visiting Fantoft Stave Church (6.4 km), The Rosenkrantz Tower - Bymuseet I Bergen (0.5 km), and Haakon's Hall - Bymuseet i Bergen (0.5 km).
