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4.5
#3 of 8 hotels in Monte-Carlo
Location
Rooms
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Relaxation, the art of true living, an unmistakable sophistication – such is the spirit of the Belle Epoque which brings the Hotel Hermitage to life. A century later, the same spirit is still intact in the Eiffel Hall, the salons, the guest rooms, each with an individual, intimate atmosphere where discreet luxury joins with classic pleasures from times pasts.Overlooking the Mediterranean, the Hôtel Hermitage cultivates elegance at its highest level. Born with the 20th century, this historic palace imparts an intimate, relaxed atmosphere in which serenity is re-invented with each new day.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Ocean View
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
Square Beaumarchais, Monte-Carlo 98000 Monaco
Hôtel Hermitage Monte-Carlo
1,953 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Situated at the heart of Monte Carlo and providing one of the best views of town, the hotel is the perfect place to stay in Monaco.
Hermitage hotel is heaven for architecture lovers with its elegant designs and posh Belle Epoque-style rooms. It is well worth staying there for its facilities: the beautiful courtyard, the restaurant and the luxurious spa. Located only 5-minutes walk from Monte Carlo Casino and 2.5 km from Larvotto Beach, makes the location unbeatable.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyHotelHermitageMC, Responsable relations clients at Hôtel Hermitage Monte-Carlo
Responded 25 Jan 2020
Dear Guest, First of all, we would like to thank you for choosing to stay at Hotel Hermitage Monte-Carlo and for taking time to complete a guest survey. We greatly appreciate your comments regarding your time at Hotel Hermitage Monte-Carlo and especially the location that you had describe perfectly well. It is always a pleasure to receive positive feedback, as it helps us to achieve our goal of continuous improvement of guest services. We will share your comments with our team, whom we are certain will be encouraged by your remarks. Thank you again for sharing your experience with us. We look forward to welcoming you very soon. Kindest regards, Joël Ricard
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You don't hear anything when someone is in the bathroom; taking a shower, etc. Great room with a balcony and a great view of the sea. The windows must be triple paned because it's utterly quiet. They vacuum the room everyday and the maids don't show up until noon (Yes, I was in bed till then). The corridor is like a castle corridor and you don't hear your neighbors. All the staff members are friendly and as they pass by, they greet you joyfully. I have never experienced this anywhere in the world. If you tip them, they act like as if you had given them gold..but they are very genuine and warm. I don't eat breakfast so I can't comment on that but my friends/family rave about it. I once ordered mint tea and it came out with fresh mint leaves... I was in Heaven. Cafe de Paris has these dumplings (traditional Monaco food) that were out of this world..
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joël Ricard, Guest Services / Front Office at Hôtel Hermitage Monte-Carlo
Responded 21 Sept 2021
Dear guest, We would like to thank you for posting such a heartwarming comment regarding your last stay in Hotel Hermitage Monte-Carlo. It was a great pleasure to have you with us. We are thrilled to read that all of the services provided during your stay exceeded your expectations, especially thanks to the job of our dedicated service team. We are delighted to read that you had such a very positive guest experience. We felt very honored when you commented on our staff as being friendly, genuine and warm. We are very proud to have a passionate and motivated team! We are also glad to read you enjoyed the view from your room and the quality of the equipment. Thank you again for sharing with us and we look forward to welcoming you back in a near future remain, Sincerely yours, Valérie Cabot Rooms Division Duty Manager
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Visiting some client's in Monaco staying at the Hotel and felt really comfortable like Home in this magnificent stylish Hotel.From the arrival till the departure i was treated as a special guest and felt really a nice atmosphere. So well situated, close to everything. Reception and valet were perfect.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyHotelHermitageMC, Responsable relations clients at Hôtel Hermitage Monte-Carlo
Responded 01 Feb 2020
Dear guest, We would like to thank you for posting such a heartwarming comment regarding your last stay in Hotel Hermitage Monte-Carlo. It was a great pleasure to have you with us. We are thrilled to read that all of the services provided during your stay exceeded your expectations, especially thanks to the job of our dedicated Front of the house team. We are delighted to read that you had such a very positive guest experience. We felt very honored when you commented on our staff as being gracious and helpful. We are very proud to have a passionate and motivated team! We hope to have the pleasure of welcoming you back in a near future remain, Best Regards, Joël Ricard
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Its a beautiful property with a lot of history. The staff at reception and concierge are great and always ready with solutions with a smile. However the door staff most of the times will ignore/not even offer to open the door even if you're with a kid in a stroller.
The housekeeping staff do a really good job, but they entered our room twice once at 9pm and once at 10pm when we were asleep. I think they were trying to make the room but it's a bit late for that I guess.
Restaurant staff is not so accomodating for young kids (toddler), generally we were never received with a smile or any accommodation for the yound ones (except occasional frowns) Overall it's a great stay, however some misses as above which I hope they can improve. Not in our best stay experiences.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip:Don't stay if you have kids less than 5 years old
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monte-Carlo Société des Bains de Mer Monaco, General Manager at Hôtel Hermitage Monte-Carlo
Responded 08 Sept 2022
Dear Guest, We would like to thank you for taking the time to share your experience with us about your recent stay in Hotel Hermitage Monte-Carlo. Guest satisfaction is our priority, and we feel sorry to read that our services didnt not match your expectations. We have a 100% children friendly policy, indeed, we have special amenitites and activities books or facilities that are always displayed for them. It is true that our historically classified building presents sometimes some space management challenges. However, we took good notes of all your remarks, and a proper follw up shall be done with the concerned services. We value our guests comments as they are our most valuable means of monitoring services and is the only true way of achieving, as well as improving service excellence. We hope to have the pleasure of welcoming you back in our establishment and we remain at your disposal of course. Best Regards, Dima Hobeika Duty Manager
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I am traveling more than 100 nights a year. We had a two nights company’s retreat in Monaco and I looked forward very much to stay in the Hermitage - where I had great expectations.
But I must say that from check in to check out it was a disappointment. First at check in at around 15.30h our rooms were not ready and many colleagues got theirs only at around 18.00h or later - which is kind of unacceptable for this price. Not even a welcome drink was offered to compensate this. There was only incompetent trainee staff at the reception.
The room was also a disappointment. Very small without a view and a terrible decoration with huge red roses on the wall. Definitely not something for a gentleman. The bathroom was smelling very strong mold. Also, the overall style of the bathroom is totally outdated. They still have ugly smelling plastic curtains in the shower. I complained several times about this but the problem was not solved. The command for the air conditioning was broken hence it was not possible to regulate the airco. I also mentioned this but it was not solved. When you call the reception or the housekeeping nobody picks up the phone.
Overall some of the staff was very nice and some others were extremely arrogant. Choice at breakfast was ok, nothing exceptional that would be on the level of top notch Paris or London hotels, but the staff was every slow and arrogant.
I stayed in several hotels in Monaco, but this one was really the worst experience.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monte-Carlo Société des Bains de Mer Monaco, General Manager at Hôtel Hermitage Monte-Carlo
Responded 19 Jun 2022
Dear Guest, We would like to thank you for taking the time to give us a comment about your stay in Hôtel Hermitage Monte-Carlo. We really feel sorry that our Hotel didn’t match your expectations and some elements affected your experience with us. Please be assured that guest satisfaction is our priority and we would like to understand how such inconveniences occured since we are all engaged and dedicateed to answer to the best our guests needs. In order to identify your reservation, our Guest Relation Service will be happy to exchange with you directly by phone or by email to ensure the proper follow up with the concerned teams and make sure to register your remarks in our records to avoid any fture occurence. Please accept our sincere apologies for the desagrements and we are looking forward to hering from you or to reading you in order to find the best suitable solution. Remaining at your disposal, Best Regards, Dima Hobeika Duty Manager
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I am staying the hotel for 7 nights, this morning we ordered a taxi with the hotel and we waited 1,5 hours ( from 6:40-8am ) and it still didn’t arrive ( can you imagine people who are in a rush in the morning ?)
The hotel staff are just saying ‘ it’s monaco , it’s like this on Sunday morning ‘ without offering further assistance .
Then one taxi came and they gave to to another person who came much later than us !
For me this is unacceptable, they are not trying their best to help , in fact they even justify their incapablility , I am truely disappointed at the conceige and customer service.
Also on top of that the decoration is very tacky and bad taste.. as well as poor breakfast choice ( lots of dishes we needed to add extras ) and quality , the buffet style and the close seating arrangement ( the tables are quite closed to each other ) is perfect for the covid 19 virus to spread ... I can see they didn’t really consider this issue ( they only put hand sanitizer everywhere , that’s the extent of it ) I don’t feel safe and comfortable here.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am rating the hotel Hermitage based on location, room, facilities and staff.
Location: the location of the hotel is beautiful and very close to the shopping area and Casino, which we love (not as close as hotel due Paris though)
Room: while the room seems luxurious at first, it was a bit disappointing. First, the photo during booking showed an amazing terrace. Sadly we did not even have a balcony. I hope that they would include photos of the actual rooms and not the best rooms that they have, which are usually given to certain clients (I will mention the special treatment we noticed that some guests got later). The room needs an update / maintenance as the curtains did not operate with ease and always allowed light in the morning. Also, you would expect actual porcelain cups for the in-room coffee machine but they only had paper cups. I am guessing this is to speed up the cleaning of the rooms but this hotel takes pride in being the second most luxurious hotel in Monaco. The room was located in the far / old section of the hotel where we had to take an elevator and climb a stair to get to the lobby, which was a bit of an inconvenience with my sore ankle. Finally, and I know this is not big (but it does affect the brand) the slippers seemed really cheap and looked like something you would get at a 3 or 4 star hotel.
Facilities: we only used the pool and it is beautiful and warm. Unfortunately due to the location of our room, we had to walk through almost the entire hotel and through the lobby restaurant to access it.
Staff: overall, the staff were extremely nice and helpful. We did notice some special treatment to some guests when it comes to table reservation at the lobby restaurant (Limun) where the best tables are reserved (we were never told that we can reserve tables when we checked in) and we were always seated in the back area. We stood for a long time to check-in because the family in front of us were talking to 3 staff at the same to give them their keys. The bellmen were amazing. The breakfast staff were very tentative though the tended to clear tables quickly without waiting to see if we were coming back or not. Upon our departure, I asked for a new My Monte Carlo card and one of the staff at the reception printed the “Member” level card without checking my status, which is sliver; this was promptly corrected by another helpful member of the staff. I know this is not major but it did add to the overall experience.
The concierge staff are amazing and really held the brand of the hotel in high regards.
Now the big question, would we stay here again?? Sadly no as we previously had a phenomenal experience at the hotel de Paris and we will probably go back there on our next visit due to the service and luxurious rooms. I hope the Management at Hotel Hermitage take our comments in consideration for the sake of other guests.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Avoid high the high season as it is on the expensive side and the service seems to suffer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monte-Carlo Société des Bains de Mer Monaco, General Manager at Hôtel Hermitage Monte-Carlo
Responded 03 Jan 2024
Dear M. ALMEJMAJ, First, we would like to thank you for taking the time to share your experience with us regarding your recent stay in Hôtel Hermitage Monte-Carlo. We really feel sorry to that some elements affected your stay with us and some services didn’t match your expectations. Please be assured that guest satisfaction is our priority. We take good note of your remarks and please allow us to bring some additional information. The photo on the website of our establishment is an ephemeral photo (general). Each confirmation link is sent with this same photo. As the end-of-year celebrations are busy, there may be a lot of people in the restaurants and the wait may be longer. We are sorry that your waiting time was long. Please note that we will follow up with the teams to question ourselves so that we can provide all of our customers with exceptional quality of service Again, we thank you for pointing out the problem you encountered during the time you were staying with us. Please rest assured, that we will make sure to work on our flaws in order to stay the hotel with the best guest satisfaction in Monaco. Please accept our sincere apologies and we hope to have the pleasure of welcoming you back in our establishment. Best Regards, Julien Richard Duty Manager
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I just wanted to thank all the staff at Hermitage Hotel for looking after us in this time of uncertainty. We arrived on Friday but by Sunday morning everywhere had shut it’s doors. To be honest it was no hardship, we are fortunate enough to go to Monaco frequently, so it was actually really nice to go for beautiful coastal walks in the sun and go back to our amazing hotel where room service was our only option, but wow.... who needs casinos, restaurants and bars when you have the most attentive staff looking after your every whim. They even gave us an upgrade to a suite that would be the price of a small car! Hermitage Hotel; Thank you for everything you did for me and my husband, especially when I’m sure you wanted to be at home looking after your families instead of looking after guests, not having to worry if today will be the day you may get a horrid virus. You are an incredible hotel and have incredible staff who treat you as family, that’s why we had our wedding with you in August 2017, and have continued to come and stay with you ever since. See you in June 🇲🇨 🙏
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived today about 2.50pm for check in. We knew 3pm was check in time but we were prepared to fill in time until then. However we were a little surprised when we were told it would be after 3pm and we would receive a call to let us know when it was ready. I asked if there was a rough estimate of time but the polite receptionist said she couldn’t really give a timeframe . So we went out for a look around and waited for a call. By 5pm we still hadn’t received a call so decided to head back anyway. When we arrived we found the room was ready.
It was a little bit disappointing as we are only here for one night and it has been a long standing wish of mine to stay at The Hermitage so to feel like we’d missed out on a couple of extra hours of being in a luxury room was a little disheartening.
However apart from that unexpected start I have to say the hotel is fabulous. It has that feel of being modern with a vintage feel and the little touches like arriving back later tonight to find slippers by our bed along with chocolates and also my nightdress being folded neatly on the bed too all add to the experience.
Unfortunately we can’t afford to stay here on a regular basis because even though we live in France this night was a treat that we saved up for but if ever we found ourselves flush we’d definitely return to the hotel.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monte-Carlo Société des Bains de Mer Monaco, General Manager at Hôtel Hermitage Monte-Carlo
Responded 12 Jun 2022
Dear Guest, First, we would like to thank you for staying at Hotel Hermitage Monte-Carlo and for taking the time to leave a comment on your experience within our establishment. Guest satisfaction is our priority and we are really sorry to read that check-in process affected your experience during your stay at the hotel. We take good note of your remarks and rest assured that we will report it to concerned people to avoid future occurence. However, we are glad to see that you spent a memorable time with us. We value our guest comments as they help us improve and always deliver a service of excellency. We do hope to have the pleasure of welcoming you soon again to the Hotel Hermitage Monte-Carlo to offer a service up to your expectations. Best regards Dima Hobeika Duty Manager
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This hotel is in a great location. The room was large, the bed was comfy. There was plenty of hot water. The staff making up the rooms were numerous, prompt, thorough and friendly. These are things I appreciate but could say about lots of decent hotels. I was expecting something more.
Yes the hotel has lots of molded ceilings and a bit designed by Albert Eiffel. But I’m not sure that alone merits the price tag.
Staff weren’t warm or accommodating, breakfast was a shambles with no vegan options - I literally got told abruptly after inquiring with several waiters that they could not accommodate a vegan. When I protested I was told they might be able to find me a carrot. Bizarre.. I didn’t take up the offer and instead left a hotel where my room was 1,650 euro a night and found an accommodating little cafe that made me avocado toast with a smile for the princely sum of 12 euros. I’m amazed the Hotel Hermitage can’t feed a vegan breakfast (and thinks I might want a carrot).
The hotel is vast and maze-like - so much so even staff sent me the wrong way to my room.
The pool is big but the loungers are almost in the water as there is no space for them around it. Staff are noisily watching videos on their phone under a sign saying to turn of your phone while I type this review.
Service makes a hotel memorable but this hotel seems to have forgotten to go the extra mile. I’m left wondering if anyone stays twice.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Don’t stay here if you’re vegan and don’t want carrots for breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monte-Carlo Société des Bains de Mer Monaco, General Manager at Hôtel Hermitage Monte-Carlo
Responded 11 Oct 2022
Dear Guest, Thank you for taking the time to leave a comment on your recent stay within the Hotel Hermitage Monte Calro. We feel sorry to read that service did not match your expectations and that some elements impacted your experience with us. We do have vegan options, as gluten free or vegetarian options. Our chefs and all their team are concerned about food alllergies, restrictions and preferences and always engaged to offer different alternative on the menus of all our restaurants. Your feedback is very important to us. We will make sure to follow up on that matter with the concerned teams to avoid occurence. Please rest assured that guest satisfaction is our priority and that it is very important for us to have your feedback in order to monitor and adjust our service levels, and to achieve our goal of continuous improvements. Therefore our Guest Relation Service would be happy to exchange with you directly to better understand and follow up on the different inconveniences you encountered during our stay. Again, please accept our apologies for the disgraments during your stay and we look forward to hearing from you. Remaing at your disposal, Best regards Dima Hobeika Duty Manager
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Saint Pardoux-Isaac, France68 contributions14 helpful votes
So sorry about this. I have only just seen I had messages on this. We didn’t use the pool to be honest but thankfully others have answered your question. Hope you enjoy your stay if you haven’t been yet.
There are more places to choose from in the Monte-Carlo area.
PRICE RANGE
R 8,640 - R 12,179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hermitage monte carlo
LOCATION
MonacoMonte-Carlo
NUMBER OF ROOMS
282
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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