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Savoy Palace

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Avenida Infante 25, Funchal, Madeira 9004-542 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (724)
Room & Suite (195)
Pool & Beach (156)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 21/07/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/07/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Spa
Internet
Hot bath
Rooftop pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Massage
Salon
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
German, Portuguese
336Reviews50Q+A52Room tips
Traveller rating
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Popular mentions
Rahul B wrote a review Yesterday
London, United Kingdom99 contributions55 helpful votes
The hotel is located very conveniently, close to restaurants, walkable to Funchal old town and easy rides to the airport and Camara de Lobos. It has several lovely pools (the main pool is huge and always nice and warm and the views from the infinity pool on 16th floor are pretty cool!) and has free parking. The breakfast spread served close to the pool was pretty special….The hotel is huge and takes some time to familiarize with all the facilities!
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Orient yourself to the hotel early to make the most of your stay. Check in check out is always busy…
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Jamie M wrote a review Yesterday
Devon, United Kingdom230 contributions135 helpful votes
Most people who like the charm of "The Royal" are unlikely to warm to this hotel. It is devoid of charm, charachter and warmth. It's the sort of place that someone with more money than experience would build. Impractical in parts and too clinical for our taste. Some of the bars are so huge; I can't imagine them ever feeling "cosy". (Ships used to copy hotels; now it seems the other way round. ) The suites are roomy and comfortable; though amazingly they have just a single armchair and a single sun lounger, even though they sleep 4 people! the bathroom area takes up a disproportionate amount of space, mainly due to the impractical , and likely little used bath, (sited behind clear glass). Any trip to the bathroom/ toilet, lights up the entire room. Even during reduced attendees, through covid, there were not abundant sun loungers to be seen; which could be a problem in busy times. On the plus side; the food we ate in any area was high class and the service always excellent at all stages of our stay. Like the Royal, it is in a superb location, with a walk into town a simple 15 -20 mins affair. They are seemingly gambling on attracting a younger set; it is a bit "blingy" for us and has placed emphasis on form over function. Put simply, it is just way too big, gargantuan in fact and out of place on the island. But the food and service and lovely staff make it more than acceptable.
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Date of stay: June 2021
Rooms
Cleanliness
Service
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Emmaanne wrote a review 03 Aug
2 contributions1 helpful vote
The hotel itself is lovely, lovely pool area & nice and clean. However, during the stay we experienced one problem after another every single day which meant spending SO much time at reception or sat in restaurants bored trying to fix issues rather then enjoying our holiday. The food in the buffet is VERY limited and not great so we only went once. There is only one restaurant for lunch, Alameda. Alameda is a lovely looking restaurant/nice environment but the service was very bad/slow. Lunch would take between 2-2.5 hours every day just because of how long everything took. We wanted to be out enjoying the day/pool/sunshine not stuck for hours waiting to get served. Almost every day of visiting for lunch (we were half board so had to come) our order was wrong. One of the days we were given the wrong meal 4 times!! Items were always missing or it would take 20 minutes to get a drink. One day my chicken Caesar salad arrived - it was was just a bowl of lettuce with bread in it. When I complained that there was NO CHICKEN or a salad dressing I was told that it had been removed because I'm pregnant and the dressing was high in fat!!!! I was pretty offended that they took it upon themselves to decide what I should/shouldn't be eating due to being pregnant!! FYI - I don't in anyway need to watch my fat/weight, I'm very slim with a baby bump! Room service was just as bad - they will send you part of your order but always something missing like milk for your coffee (even though you specifically request it) They never answer the phone at reception so always having to wait around at reception to be seen. At breakfast there were no clean tables to sit at so you would have to wait / stand around while your food went cold or be sent to another room and when you arrive there are still no tables / no cutlery. Basically anything requiring any type of service, small or large was a disaster but the actual hotel & room was lovely. The staff were very friendly - I guess there just isn't enough of them to do things properly? We also went to the spa and that was pretty average. All in all, I have had a much better experience elsewhere for the same amount of money I spent so - It was very disappointing!
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip: I think this hotel is supposed to be 'luxury' but the service is deffintely not!
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Itsmesmithy wrote a review Jul 2021
London, United Kingdom57 contributions53 helpful votes
We’ve been staying at the Savoy Hotel for 13 years, this year we’ve been moved to their new Savoy Palace. The rooms are ‘roomy’ and sumptuous, the staff courteous and a tentative (many we know from the Savoy Hotel), the views amazing. However new hotels do tend to have teething problems, I won’t bore you with most the stuff, as it’s to be expected, (phone in room not working, the smart app is supposed to be working for restaurant reservations but doesn’t, not enough lifts, so queues form but this is exacerbated by the hotel COVID rules so will not be a feature post pandemic) but the main issue on guests moan and groan list is 1- Zero management of the usual greedy guests who reserve more beds than what they need, and then they don’t use them. Look out your room from 6 am, you witness the usual selfish idiots running down to the pool covering as many beds as they can, as if it’s a land grab game. I’m truly embarrassed for them, but not as much as I am for the management of Savoy. Despite a clear policy that doesn’t allow reserving of beds, the management openly allow it’s practice. The result is that despite beds being free, but covered by a towel, other guests have extremely limited places to sit. The management really need to enforce this, especially as this is supposed to be a 5 star. Above all, the stay, so far, is magical, albeit blighted by the management’s failure to enforce their own policy. As soon as they can sort this out, it’ll be a lot less frustration for all guests as we will all know our parameters. This will go some way to embarrass the greedy idiot bed grabbers. You know who you are!! This app doesn’t offer me the opportunity to mark ‘management’ out of 5 so I’ve used service to mark it down because of the bed grabbing fiasco.
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Date of stay: July 2021
Service
2 Helpful votes
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R James wrote a review Jul 2021
1 contribution2 helpful votes
I don’t usually write reviews on places I stay but Savoy Palace exceeded my expectations. The breakfast is wonderful with an abundance of choice. There is an omelette bar around the back which we didn’t find till after a few days so make sure you check that out. The breakfast was very good as was the service by all the waiters. The pools were amazing. We spent most of our time at the Skypool as the views were just incredible. The level of service again up here by the men handing out the towels was brilliant. We also walked down to the sea which was nice, although there aren’t any beaches nearby you can still swim in the ocean. The cleanliness throughout the hotel was first class and also the maid came back several times throughout the day to clean the room and prepare it for bed. This was a very nice touch. The room itself is modern and stunning. The bed was very comfortable and I must say it was one of my favourite rooms I’ve stayed in. There is a cafe on the right of the hotel called A Confeitaria which had amazing toasted sandwiches and cakes. We went almost everyday for lunch which amounted to around €15 for 2 of us to have a toastie each, a drink each and a cake each. The food is amazing and this is a must go.
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Date of stay: July 2021Trip type: Travelled as a couple
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PRICE RANGE
US$173 - US$276 (Based on Average Rates for a Standard Room)
LOCATION
PortugalMadeira IslandsMadeiraFunchal
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Frequently Asked Questions about Savoy Palace
Which popular attractions are close to Savoy Palace?
Nearby attractions include Parque de Santa Catarina (0.4 km), Quinta Vigia (0.4 km), and Capela Nossa Senhora da Penha de França (0.2 km).
What are some of the property amenities at Savoy Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Savoy Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Savoy Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Savoy Palace?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Savoy Palace?
Conveniently located restaurants include Casal Da Penha, Victoria Restaurante, and Le Bistrot Jacaranda.
Are there opportunities to exercise at Savoy Palace?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Savoy Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Savoy Palace offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Savoy Palace?
The staff speaks multiple languages, including German and Portuguese.
Are there any historical sites close to Savoy Palace?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (1.3 km), Santa Clara Convent (1.0 km), and Blandy's Wine Lodge (1.0 km).