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4.5
#45 of 96 hotels in Funchal
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With a breathtaking view over the Atlantic Ocean and with access to the sea-front promenade as well as to the small Beach- Gorgulho cobble stone beach, the Meliá Madeira Mare stands in the heart of the Lido zone, just ten minutes away from Funchal city centre, five from the main shopping and leisure centres in the tourist area and around twenty minutes from the airport. With its 220 modern and comfortable rooms, with a private balcony, the majority with a sea view, the hotel has contemporary, maritime-influenced lines and blends in perfectly with its surroundings.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Melia Madeira Mare hotel earns praise for its prime location near beaches, restaurants, and entertainment, which many travelers find ideal. Guests commend the cleanliness of the well-kept rooms and facilities, though some areas could use more attention.
The staff receives acclaim for their friendliness and efficiency, although there are occasional reports of service inconsistency. While the rooms are spacious with sea views, a few guests have expressed concerns over maintenance and value, citing high prices and the need for updates in both rooms and amenities.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Spacious
Value
Pricey
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Great overall hotel, well located (great restaurants and bars right next door), with great views, brilliant large suites, and service to match. We stayed at a sea view suite, got a Madeira traditional cake, chocolates and fruit when we got in. The only really less than ideal item was that the room service options after 10pm are heavily reduced, but nevertheless good enough. Happy to stay there again next time visiting Madeira
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Nobrega, Other at Melia Madeira Mare
Responded 11 Jul 2023
Dear Valued Guest, thank you for sharing your feedback and review. Happy you enjoyed our facilities and services on the whole and appreciate your constructive criticism relative to the room service options after 22h00. Your input is vital in our ongoing efforts in achieving total guest comfort and satisfaction. We hope to have contributed to a relaxing and memorable holiday experience for you and look forward to your return next time your travel plans include Madeira Island and thank you for your preference in our Brand. With kind regards, Tina de Nobrega - GEX Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for one week at the end of September/early October.
Arrival at the hotel was easy via the aerobus from Funchal airport. This stops approximately 100 yards from the Melia.
I booked an ocean view room and upgraded to a superior ocean view room using a birthday gift voucher during online check in. Upon arrival this was confirmed by the friendly staff. The room was very pleasant with good aircon, a fridge, sofa and desk etc.
I received the (negative) result of my Covid test within 12 hours as scheduled and was able to go down to breakfast the following morning. Temperature checks were taken daily and gloves provided to minimise covid risks.
Breakfast was a solid enough selection of cold and hot options with an omelette station. There were also some local specialities.Breakfast could be eaten indoors or outside overlooking the pool.
Throughout the week staff were very pleasant and friendly, and the reception staff were able to accomodate a late checkout request.
In terms of location, there are bus stops for the No 1/2 line within 100 yards, 1.95 Euros one way and reasonably frequent. Uber was also available and was reasonably priced (around 6 Euros to the city centre plus tip).
There is a Spar shop just across from the hotel if you wanted to buy snacks and drinks, or a Pingo Doce supermarket within 200 yards with a wider selection.
All in all, I would happily come back to this hotel, and would definitely recommend it to anyone wanting a relaxing break.
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Date of stay: September 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neuza Barreto, Guest Services / Front Office at Melia Madeira Mare
Responded 09 Oct 2020
Dear Valued Guest, Many thanks for your positive review and comments. We're very happy we were able to deliver on our brand standards and that our services and facilities met with your expectations. We do hope to have contributed to a memorable holiday experience and thank you for your preference. Look forward to welcoming you back soon.
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I stayed in this property for twenty three days. The location is well located in the lido area of Funchal and is an easy walk to many restaurants, shops including a supermarket and a number or tourist attractions and tot offices.The property is presented in a standard modern style and first impressions are good . Check in is very efficient and extremely friendly ,and automatically makes you feel that you have chosen well. Baggage handling is speedy and self parking is convenient in the hotels secure underground car park.The room (206) is a sea view and is very spacious and reflects the modern style of the hotel .The bathroom is of a similar standard with both tub with hand shower and a separate rain shower cubicle as well as his and her basins .Facilities in the room are more than adequate with excellent connectivity, ample storage efficient A/c good towels and linen and excellent water pressure toiletries are of the pump action variety which detracts from the five star standard additionally some standard items are missing from the room due to COVID 19 restrictions but are provided on request. Sleep quality is good but as is common in Portugal the bed is actually two large singles which are joined together on request making an emperor style double the join is completely unnoticeable when laying on the bed. Housekeeping is as expected and the room and general areas are very clean and compliance with COVID 19 restrictions is maintained at all times There is a complimentary breakfast which Is fairly comprehensive initially service was chef service only but a few days in to my stay this was changed to gloved and masked guest service via a one way system quantity quality and variety was of a good standard in my case I keep a kosher diet and the chefs kindly prepared for me items that were not generally available.Externally there is a beautifully maintained pool with ample loungers and reasonable gym with a combination of up to date technogym equipment and some slightly older startrac machines as well as a good range of free weights . I spend up to nine months of the year travelling across the world and am fortunate enough to have stayed in some of the best five star hotels available this property is at the lower end of the five star category but the staff are are definitely at the the high end , there are always people who stand out and for me they were Angelo demand and Lenin in the restaurant Hugo at the pool and all the reception in short this is a friendly well run hotel which offers great value for money and I would return if in Madeira.
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Date of stay: October 2020
Rooms
Service
Room Tip:Sea view rooms are worth the extra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neuza Barreto, Guest Services / Front Office at Melia Madeira Mare
Responded 19 Oct 2020
Dear Guest Thank you for your review and for your comments! We're certainly very proud and appreciate your positive comments relative to our team!!! Your special mention of Angelo, Lenine, Hugo and the Reception staff will also be shared with them and much appreciated. In a pandemic phase, unfortunately some of our services have suffered some restrictions; we do hope to return to normality in a near future. We're delighted your stay with us was most enjoyable and we look forward to welcoming you back to Melia Madeira Mare. Kind regards,
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Having had several holiday attempts thwarted at the last minute because of the volatile pandemic situation I was delighted to finally make it to Madeira and the Melia Mare. Protocols were excellent everywhere from arriving at the airport and speedily tested. Having checked in to Melia I was asked to remain in my room until test results arrived which they did in under 6 hours. Had a lovely spacious room and was perfectly content that for COVID reasons the room was serviced every other day. Protocols were very well set up and followed. Temperature was taken on entry to the restaurant and masks and plastic gloves whilst inside and serving from the excellent breakfast buffet. Very comprehensive and well presented. Fatima and Lenine, in particular worked tirelessly and cheerfully coping with comprehensive sanitising of every table at changeover. Likewise Hugo and pool staff worked very hard to ensure everything was scrupulously cleansed and maintained. All in all I was delighted by my choice and look forward to returning to the excellent Melia Mare and delightful and charming Madeira. I’ve no doubt that restrictions elsewhere have led to a new influx of visitors most of whom, like myself will have been sorry it’s taken too long for us to experience the multiple delights of this splendid island and its people
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Nobrega, Guest Services / Front Office at Melia Madeira Mare
Responded 27 May 2021
Dear Valued Guest, Many thanks for taking the time in sharing your review and for your most positive comments. We're certainly very proud and appreciative of your comments relative to our staff and thank you for making specific mention of Fatima, Lenine and Hugo and pool staff.. we're very fortunate in having a fabulous team !!! Your kind comments will be shared internally and will serve to further motivate us all in ensuring warm, friendly and efficient hospitality service to all those who choose to stay with us. We do hope we contributed to a memorable and relaxing holiday experience and hope to welcome you back in the not too distant future. Thank you for your preference! With kind regards Tina de Nobrega GEX Manager
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The hotel is in a great seafront position with a 25 minute walk into Funchal or a 10 minute bus ride. It is very covid aware with hand sanitiser and masks being mandatory in all indoor public areas. As a result it feels really safe. However, this seems to have affected the staff who are not welcoming or friendly and appear to use covid as an excuse to be surly. The only w who seemed genuinely interested to chat were Carlos- a trainee - and Lennie a jovial and friendly waiter. In the rooms the cleaning was done on alternate days only (vivid being the excuse) and then things like tea and coffee were only enough for one day. The rooms are excellent, but it did feel like we were zn inconvenience and that cost cutting was the real motive.
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Date of stay: November 2020
Value
Service
Sleep Quality
Room Tip:Sea view rooms are larger and worth the extra money
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neuza Barreto, Guest Services / Front Office at Melia Madeira Mare
Responded 09 Nov 2020
Dear Guest Thank you for your review and for your comments! It is with our guest’s comments and suggestions that we can improve our services. We are glad to hear that you felt safe with us during your stay. In a pandemic phase, unfortunately some of our services have suffered some restrictions, such as the room cleaning; we do hope to return to normality in a near future. We hope to have another opportunity in a near future to welcome you back to Melia Madeira Mare. Kind regards,
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Due to ongoing travel restrictions, we ended up in Madeira over Christmas 2020 somewhat accidentally. However, it proved to be an excellent destination, so much so that we were genuinely astonished never to have hitherto given it serious consideration. The island is beautiful, clean, safe and offers a very wide variety of places to see/visit, eat/drink. The Melia Mare is a brisk, pleasant 20 minute walk from the centre of Funchal or less than 10 minutes in a bus/taxi located close to the hotel. The hotel itself is clean, comfortable and stylish. The staff were extremely friendly, courteous and professional. We had a room on the 5th floor with a 'side sea view'. The rooms were cleaned and bedding/towels changed every 2 days. Everything was very COVID-19 safe, including plenty of sanitiser stations, self temperature checks, mask wearing etc. The buffet breakfast was varied and plentiful, and very well organised for everyone's safety and comfort. The outdoor and indoor pool areas are very spacious, with constant cleaning and sanitisation of loungers, chair, tables etc. The hotel is in a lovely area, very close to the beach, surrounded by lots of shops, bars, restaurants as an alternative to going into Funchal centre. We would rate this hotel highly and would definitely include it as an option when we return to Madeira.
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Date of stay: December 2020
Value
Service
Sleep Quality
Room Tip:Sea View on 10th Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Nobrega, Serviços ao cliente/atendimento at Melia Madeira Mare
Responded 07 Jan 2021
Dear Valued Guest Thank you kindly for taking time in posting your detailed and very positive review of both our island and Meliá Madeira Mare. We're delighted you enjoyed our services and facilities and sincerely hope we contributed to a memorable, safe and relaxing experience during your time with us. Appreciate you very kind comments too relative to our staff which will be shared internally and only serves to further motivate us all to continue to provide warm, friendly, welcoming and efficient hospitality service to all those who choose to stay with us. We do hope to be able to welcome you back in the not too distant future and thank you for your preference. For now our very best wishes to you and yours for a Very Happy and Healthy 2021 ! With kind regards Tina de Nobrega GEX MANAGER
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My wife and I with our 10 year old son stayed in the Melia Madeira Mare at the end of December 2021 for 6 nights We had stayed here before 4 years ago. We stayed in a Royal Suite (half board basis) which was spacious, quiet, clean and had stunning views of the ocean. Breakfast and evening meals were good - plenty of choice, good service and ample room between tables. It was our son's birthday during our stay and Tomas (Restaurant Manager) organised a birthday cake for him which was lovely - a big thank you to Tomas. We used the indoor swimming pool which was fantastic. We did not use the outdoor pool or the outside terraces. We used the underground parking which worked very well. Our only comment was that as we had booked the most expensive room it would come with a large balcony. In fact the balcony was not wide enough for a sunbed (although it is double width). We understood that to get a large balcony we should have booked a Master Suite (but these do not have separated rooms). So please be advised: a Master Suite has non-separated rooms with a large balcony and a Royal Suite has separated rooms with a narrower balcony. Final conclusion: An excellent hotel, with helpful staff in a good location with stunning views. Fully recommended.
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip:Ocean views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Nobrega, Other at Melia Madeira Mare
Responded 11 Jan 2022
Dear Valued Guest, thank you for reviewing us and for your kind and detailed comments. Much appreciate your making mention of our team who are indeed committed in providing warm, welcoming and friendly hospitality services to all those who choose to stay with us and your commendation will be passed on internally. Glad Tomás contributed positively to your son’s birthday and hope he enjoyed the cake ! We sincerely hope to have also contributed to a safe, relaxing and memorable holiday experience for you during your time with us and thank you for your preference. With kind regards, Tina de Nobrega - GEX Manager
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I was expecting a really great hotel experience. But The room cleaned only every other day, but refreshed for one day, so we ran out of coffee and loo roll on a regular basis. No bath robes in the room ‘due to COVID’ but aren’t towels more personal, it seemed that they were just cutting costs. The outdoor furniture was piled up in a heap, on the upper sun deck, so the hotel looked to be closed. Thank goodness for Carlos (trainee) on breakfast reception and Lennie a server at breakfast who were terrific and actually spoke, and were interested. The breakfast was good and all precautions possible taken including mask wearing, using disposable gloves and temperature checks whilst you were there. The main reception staff either ignored customers or were hidden in the back office. Everywhere was very quiet and soul-less, far more could have been done create a warm welcome for so few guests, so very disappointed with the Melia. But loved Madeira even if we were forced home by the tour operator 6 days early.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neuza Barreto, Guest Services / Front Office at Melia Madeira Mare
Responded 16 Nov 2020
Dear Guest Thank you for your review and for your comments! It is with our guest’s comments and suggestions that we can improve our services. Your special mention of Carlos and Lenine will be shared internally with all and much appreciated. We are glad to hear you have loved our beautiful Madeira island, and we are sorry that you had to leave earlier than expected. In a pandemic phase, unfortunately some of our services have suffered some restrictions, such as the in room amenities and the room cleaning, in accordance with the Directorate-General for Health’s guidelines and with certification ‘Stay Safe with Melia’ by Bureau Veritas; we do hope to return to normality in a near future. The room cleaning is scheduled for every other day, however if requested by the guest we will provide this service daily. We have removed all bathrobes, slippers, notepads and pens from guests’ rooms. Should guests require any of these items they are available upon request at the Hotel Reception Desk. We do hope to have another opportunity in a near future to welcome you back to Melia Madeira Mare. Kind regards,
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I stayed here for 2 nights in September, and really enjoyed it, so came back for 6 nights in October. Delighted to be upgraded from an executive room, to a corner suite, which is just wonderful, incredibly spacious.
It's a very spacious hotel, on a large hillside site, so it flows down the hill, in tiers. There's tons of outside space, with several terraces completely empty, so you can sit anywhere in peace & quiet. WiFi works everywhere. The outside pool area is really nice, and also I enjoy the breakfast buffet. Everyone has to wear plastic gloves, and a mask when you're not eating, so I feel the covid measures are very good.
Indoor pool is medium sized, and almost empty, I had it to myself today for 40 minutes. You have to book the gym to use it, as staffing has obviously been cut due to all the economic problems, which I understand & can forgive.
There are some minor maintenance issues, but nothing which in any way spoiled my visit, and you have to remember they're recovering from a shutdown/lockdown, and taking that into account I think the facilities & value for money are wonderful.
Above all, what stands out here, is how courteous & kind the staff are. Everyone wants to offer great service, with a smile. I feel very much at home here, thanks for the people. Highly recommended. I'm working remotely here, on my laptop, and it's a great spot for that. Walkable into Funchal too, and plenty of local bar/restaurant/supermarkets.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip:It's worth paying more for a better room, with an ocean view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Nobrega, Other at Melia Madeira Mare
Responded 06 Nov 2021
Dear Valued Guest, thank you for reviewing us and for your kind and detailed comments. Much appreciate your making mention of our team who are indeed committed in providing warm, welcoming and friendly hospitality services to all those who choose to stay with us and your commendation will be passed on internally. We sincerely hope to have contributed to a safe, relaxing and memorable holiday experience for you during your time with us and thank you for your preference. With kind regards, Tina de Nobrega - GEX Manager
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This is our 4th time at this resort. Service, food and spa is amazing. Given the current climate use of masks inside the hotel and most services still available. We took the option of half board and the hotel provided us option to partner with other well known restaurants for dinner which were incredible. We will definitely come back again. Service, hospitality and stay is well worth your money at this 5 star hotel
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neuza Barreto, Guest Services / Front Office at Melia Madeira Mare
Responded 10 Sept 2020
Dear Valued Guest Many thanks for taking time in reviewing us. We appreciate your positive comments very much!!! We're delighted your stay with us was most enjoyable and that our services and facilities met with your satisfaction once again. We look forward to welcoming you back to Melia Madeira Mare in the near future and thank you for your preference.
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Hi, the superior ocean view rooms are located on a higher floor level and some do have sunloungers with a larger than normal front sea view room balcony. The Master Suites have extraordinarily large balcanies. Many Thanks.
There are more places to choose from in the Funchal area.
PRICE RANGE
R 2,372 - R 3,745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia madeira mare hotel funchal, melia madeira mare resort and spa, sol melia funchal
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
220
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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