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My Story Hotel Ouro

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Traveller (429)
Room & Suite (270)
Dining (46)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Inaugurated in February 2014, My Story Hotel Ouro, located in an 18th-century building, brought to down-town Lisbon the concept of hospitality that had been missing, in this capital, one of the most visited in Europe: elegance, comfort, modernity and design spread over five floors of charm and history inherent to its prime location- Rua Áurea, better know as Rua do Ouro (Gold Street)-one of the most famous and historic streets of Lisbon.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel packages

Location

Full view
100Great for walkers
Grade: 100 out of 100
585Restaurantswithin 0,5 km
166Attractionswithin 0,5 km
Neighbourhood
Baixa, Rossio & Restauradores
A pending candidate to become a World Heritage Site, Lisbon's downtown (the "Baixa Pombalina", or simply "Baixa") is a perfect example of anti-earthquake construction, having been rebuilt following the 1755 earthquake by the famous Marquês de Pombal (hence its name). Its offer is vast: restaurants and cafes in Rossio and Restauradores, outlets and shops in the Áurea, Augusta, Prata and other famous streets, the imponent Praça do Comércio and its Arch, the luxury shops along the Avenida da Liberdade, this is the beating heart of the city center. The Baixa also grants easy access to trains leading to Sintra, the trams that go around the Castle hill, old neighborhoods or even take you to Belém, and Lisbon's traditional restaurants and cafes. Considering a visit to the Fashion and Design Museum (free entrance) and don't forget to try the famous liquor, "ginjinha"!
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1 122Reviews
593Photos
37Q+A
100Room tips
Traveller rating
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Popular mentions
I spent 8 nights at this centrally located hotel in Lisbon.The hotel is lovely, all staff -from housekeeping to reception-are pleasant and wonderful. Breakfast is a very good value- always fresh. You are within walking distance to so many interesting sites,restaurants,,
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 1 week ago
Dear misslucy13, thank you so much for your detailed and amazing review about your experience at My Story Hotel Ouro. It was a really pleasure to read that you appreciated your experience. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by the whole team. This time the shining star was Silvia and to be honest it is well deserved. My Story Hotel Ouro is very proud of the way the hotel has been recognized by almost every our guests. Our aim is meet the expectations and offer a Portuguese genuine service There are so many places to visit near by and next time contact us to organise your stay and to give you the best tips of Lisboa and sorrounded areas like Sintra, Estoril, Cascais, Guincho and so on. We have My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. Warmest regards from your new home away form home Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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Hotel's Favourite
There's not one bad thing we can say about this hotel. Loved it! Its location is brilliant - couldn't get better - across the road from Baia-Chiado station, in the middle of that excellent neighbourhood. From the moment we checked in, assisted by a smiling friendly staff
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Response from Alfredo t, Gestor at My Story Hotel Ouro
Responded 16 Aug 2018
Dear hobart_10, I sincerely must say thank you so much for your such a detailed and warmly written review of My Story Hotel Ouro. All the comments are very important but when is from a member with almost 100 reviews with a big experience in travels ir becomes even more important. We really do believe that a great hotel is built on great service, delivered by a long standing and loyal team. The other side of the coin is that our guests, equally rated to the hotel alike. It's our aim shape the way My Story Hotels feels when our guests are staying - welcoming, friendly, relaxed and with the feeling that are very much at home with friends on that point of view every guest is a King After a long day of shopping or seeing the sights of Lisbon, we are also a haven of peace and tranquillity in the very heart of town. More than many standards as the big companies we have focus in the genuinity with our guests and give them the best we have. Such comments are a great source of motivation and give us a huge responsibility which we do not fear and accept with a great pleasure. Also thank you so much for your kind words about Lisboa. More than a hotel we would like to promote our beloved city and as a native we cannot be more happy. Hopefully next time you have also the opportunity to go to the timeless Sintra and the beautiful fisherman village of Cascais where you can eat the most fresh fish and at the same time dive in the Atlantic in the beautiful gold sand beaches you can find just 30 minutes away from our Hotel. We hope to welcome you back or your family and friends from the other side of the world to the fantastic Lisboa in the near future. Hopefully to one of My Story Hotels and of course with the quality that we start to be known from he majority of our visitors from all around the world . Warmest regards from sunny Lisbon Alfredo Tavares atavares@mystoryhotels.com
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My Story Hotel Ouro is an amazing boutique hotel! The location is incredible (very very central), we were simply in love with it. If you are looking for a Lisbon hotel that allows you to discover the city center by walking, we definitely recommend it! Our room was super clean
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 1 week ago
Dear CarinaAndIvo, Thank you for taking the time to share these compliments regarding your experience at My Story Hotel Ouro. Our team take great pride in giving a fantastic service that exceed expectation so it is wonderful to hear that we were able to accomplish that goal with your stay. We look forward to welcoming you back very soon for another amazing stay and this time have the opportunity to experience our beautiful beaches and an unforgettable sunset with the Tagus river has a scenery. When it happens please let us know through My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. We will be more than pleased to take care of everything Warmest regards from sunny Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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The hotel is in an excellent location.The rooms are compact but are done out to a high standard. All the staff were extremely friendly,very courteous and helpful.The breakfast was excellent with a very good choice of cooked food,juices,cereals,bread,meat,cheese, fruit,yogurts
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 2 weeks ago
Dear cancope, Thank you so much for taking the time to share your comment on your recent visit to My Story Hotel Ouro in TripAdvisor community. Our first purpose is that our guests leave our Hotel and of course our Lisbon with the feeling that want to return. We have a great advantage of our great location but also we have managed to exceed our guest expectations all the time and we achieved again. On this time with you. At My Story Hotels we aim to provide 5 stars experience with what we have. Unique location, fantastic team and of course the quality of the rooms. We are very happy you recommends as Hotel and hope to welcome you back and hopefully soon and where you might have the opportunity to go to the Lisbon neighborhood such as Cascais, Estoril and Sintra which are very worth full to visit and are just 30 minutes from Lisbon. Please do not hesitate to contact us through My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. We will be more than pleased to take care of everything Warmest regards Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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The reception staff were lovely and very informative; my husband and I had picked Lisbon for our mini moon (2 day trip) but hadn’t had the chance to do any research and the lady at reception was kind enough to tell us what we could do in Lisbon during our short stay. The room
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 2 weeks ago
Dear safaat2017, Thank you so much for your review about your experience at My Story Hotel Ouro. We are happy that your stay with us have been god and that our location is perfect for you. We are in the historical heart of Lisbon within walking distance to most of the city's top attractions and a short distance away via public transportation to all others. Our fantastic team approach has always been to try to provide each and every guest with the opportunity during their visit a special touch that makes us the choice whenever Lisbon come their minds. Allow just to say that our buffet breakfast composed with fruits, eggs, bacon and so on can not be comparable with a coffee and pastry in the bakery of next door. We are looking forward to welcome you in the near future and please do not hesitate to contact us using My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. We will be more than pleased to take care of everything Warmest regards Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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Professional photo exclusively commissioned by TripAdvisorMy Story Hotel Ouro
The Corner Room at the My Story Hotel Ouro
Professional photo exclusively commissioned by TripAdvisorMy Story Hotel Ouro
The Attic Room at the My Story Hotel Ouro
Photo provided by managementMy Story Hotel Ouro
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Dear Saafa T Thank you very much for you contact and interest. About transport from airport to our hotel, you have 4 options: Metro – you have a metro station inside airport. There you take the red line direction São Sebastião. Here, you take the blue line direction Santa Apolónia and your station will be Baixa Chiado. Duration: around 30 minutes Cost: 2.90€ per person Aerobus – you take this bus at the airport and your stop will be Comércio Square. After, you just need walk 5 minutes to our hotel. Duration : around 40 minutes Cost: 4,00€ per person Taxi – It is the easiest way to travel but the most expensive. If you take a taxi pay attention with this. Usually, the “normal” price don’t should be more than 20€ and 20 minutes should be enough to arrive to our hotel. Transfer – If you want, we can arrange a transfer for your friends. The price is 30€. We hope you stay with us. Should you need further assistance or information please do not hesitate to contact us anytime through My Story Hotel Ouro WhatsApp +351 962 369 850 Available 24 hours Kindest regards My Story Hotel Ouro team
1 vote
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is breakfast included?
It probably depends if your rate is including breakfast or not. I would definitely take rate with breakfast included - it is so tasty with wide selection of all you may ask for. If the weather is nice, you can have a breakfast also outside in front of the hotel. I can highly recommend this hotel.
2 votes
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does this airport provide airport transportation
Dear Regina S Thank you very much for your contact and preference for My Story Hotel Ouro. In regards your question there is several options when you leave the airport Metro – you have a metro station inside airport. There you take the red line direction São Sebastião. Here, you take the blue line direction Santa Apolónia and your station will be Baixa Chiado. Duration: around 30 minutes Cost: 1.90€ per person Aerobus – you take this bus at the airport and your stop will be Comércio Square. After, you just need walk 5 minutes to our hotel. Duration : around 40 minutes Cost: 3.50€ per person Taxi – It is the easiest way to travel but the most expensive. If you take a taxi pay attention with this. Usually, the “normal” price don’t should be more than 20€ and 20 minutes should be enough to arrive to our hotel. Should you need further information or assistance please do not hesitate to contact us to our guestservice e-mail. Warmest regards from sunny Lisbon Alfredo Tavares
1 vote
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Hi, is this hotel close to Time Out Market?
Yes it is not too far to walk. I would say a 15 minute pleasant walk.
2 votes
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Do they have twin rooms at this hotel?
Dear maw125, thank you very much for your question. As other members already replied we do have twin rooms in My Story Hotel Ouro. Should you need further assistance and information please do not hesitate to contact us anytime. Kindest regards Alfredo Tavares operation manager
0 votes
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1234568
"Possibly a room on the side on a higher floor would be quieter"
"I had a room with a balcony on the big Aura street, on the first floor. It was however very calm. Very efficient shutters ."
"The staff will ensure your every need"
"No.309 is spacious"
"Try for a corner room. They have 2 aspects and lots of light."
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PRICE RANGE
US$125 - US$219 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
51
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