Hi i was exposed to dogs and i am terrified of them, the dogs were let into the dining hall, the food area and there was no hair dryers and irons in the rooms, the bacon was rotten on our first breakfast.
Loved the breakfast on Sunday morning, best I ever had being on the road and sleeping over by different establishments. Well done to the host, breakfast made up for the hot water issue in my room.....
The front manager insisted on speaking Afrikaans to me after I told her that I spoke English and other official languages. Her words were “if you are a journalist you should know at least 3 South African languages”. And although I do know 3 or more , Afrikaans does not have to be one of them. She continued to engage my colleagues in Afrikaans and left me out of the conversation about rooms and dinner which reflects very poor services and customer care. It was my second stay there. I was very disappointed and will not be staying there again.
Well located, easy to find, safe parking, very nice cooked dinner. Comfortable bed = good sleep and all you need when not at home. I enjoyed the conversation at breakfast with the host on all their travels and the beautiful coffee table book.
Treatment/ service poor, Boarding school set-up. Not having a good way to talk to clients.Should the landlord lady continue like that, they'll definately lose clients. She's not a business person, not friendly at all. The Oupa is friendly & knows how to interact with clients. Clients should be served, if you can't serve them don't turn it to be their problem. Hire staff to do that on your behalf. Understand your clients schedule as a guesthouse, you're not a hotel even hotels engage with clients & try to meet each other half way. Customer relations is really needed there.
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