The Crown Guesthouse
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16 Kroon Avenue Panorama, Bethlehem 9701 South Africa
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Dining (4)
About
#2 of 34 in Bethlehem
Location
Cleanliness
Service
Value
A unique setting of culture and gracious living; the ideal base to further explore the many splendours of the eastern Free State.Regal comfort - suites are en-suite, plush carpeted, air conditioned, and elegantly decorated with exquisite ethnic objects d'art, paintings and a fine collection of black and white photography. Suites are privately accessed from an attractive landscaped garden featuring works by various South African sculptures.Signature breakfasts are included. Gourmet dinners served on request. The Crown is opposite the air field and walking distance from the Casino and Dihlabeng Shopping Mall. The Crown is enroute to Clarens - a mere 28 km further.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Golf course
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Breakfast available
Kid-friendly buffet
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun terrace
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
VIP room facilities
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Afrikaans
86Reviews0Q+A5Room tips
Reviews
Traveller rating
- 49
- 22
- 7
- 2
- 6
Time of year
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Language
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- English
Popular mentions
Hi i was exposed to dogs and i am terrified of them, the dogs were let into the dining hall, the food area and there was no hair dryers and irons in the rooms, the bacon was rotten on our first breakfast.
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Review collected in partnership with this hotel
Date of stay: November 2021Trip type: Travelled
Value
Rooms
Location
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Helpful
Loved the breakfast on Sunday morning, best I ever had being on the road and sleeping over by different establishments. Well done to the host, breakfast made up for the hot water issue in my room.....
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Anita Henning, Owner at The Crown Guesthouse
Responded 04 May 2021
Thank you . Sorry to hear about the hot water - you should have let us know. We will definitely look into it. Would love to see you again.
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The front manager insisted on speaking Afrikaans to me after I told her that I spoke English and other official languages. Her words were “if you are a journalist you should know at least 3 South African languages”. And although I do know 3 or more , Afrikaans does not have to be one of them. She continued to engage my colleagues in Afrikaans and left me out of the conversation about rooms and dinner which reflects very poor services and customer care. It was my second stay there. I was very disappointed and will not be staying there again.
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Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Anita Henning, Owner at The Crown Guesthouse
Responded 30 Mar 2021
Not quite true - alarming that as a journalist, this is how you distort facts. You said you don't speak Afrikaans, only French. I did not take offence; I address quests in the language of their choice.
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Well located, easy to find, safe parking, very nice cooked dinner. Comfortable bed = good sleep and all you need when not at home. I enjoyed the conversation at breakfast with the host on all their travels and the beautiful coffee table book.
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Date of stay: December 2020Trip type: Travelled
Helpful
Response from Anita Henning, Owner at The Crown Guesthouse
Responded 13 Dec 2020
Thank you kindly Adele. Hope to see you again in future. ☺️
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Treatment/ service poor, Boarding school set-up. Not having a good way to talk to clients.Should the landlord lady continue like that, they'll definately lose clients. She's not a business person, not friendly at all. The Oupa is friendly & knows how to interact with clients. Clients should be served, if you can't serve them don't turn it to be their problem. Hire staff to do that on your behalf. Understand your clients schedule as a guesthouse, you're not a hotel even hotels engage with clients & try to meet each other half way. Customer relations is really needed there.
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Review collected in partnership with this hotel
Date of stay: August 2020Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Anita Henning, Owner at The Crown Guesthouse
Responded 08 Sep 2020
Oh, how terribly disappointed I am in this vindictive review - I am flabergasted, since there was never opportunity for us to talk and I sent all notifications via text message. Could it perhaps be because you smoked in the room and I reminded you of the Valet fine and to please not smoke, or is it because you asked me to serve you your food in your room, which is not part of the service we offer? We also do not have the staff to do that - you do recall that we are still in lockdown and have sceleton staff. Apart from that, we are not a hotel and do not offer room service. You also reported me to your agents after you smoked in the room, accusing me of being rude and that you wanted to check out, a request they declined after clearing the issues with me. Instead of being insulting, maybe take the time, sit back and reconsider what you are accusing me of. We had a friendly chat in the mornings and I went to great lengths serving your a great meal every day - for twelve nights you never had the same meal. And your collegue, when I asked him about the food, said 10/10. Oh well, some you win others you lose and I am sorry we have lost you as guests.
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PRICE RANGE
US$88 - US$110 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaFree StateBethlehem
NUMBER OF ROOMS
15
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Claim Your Listing Frequently Asked Questions about The Crown Guesthouse
Which popular attractions are close to The Crown Guesthouse?
Nearby attractions include LIONSROCK Big Cat Sanctuary (1.0 km) and Bethlehem Museum (1.8 km).
What are some of the property amenities at The Crown Guesthouse?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at The Crown Guesthouse?
Guests can enjoy free breakfast during their stay.
Is parking available at The Crown Guesthouse?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Crown Guesthouse?
Conveniently located restaurants include Cafe Al Fresco, Ocean Basket Bethlehem, and Roadside Diner.
Does The Crown Guesthouse have airport transportation?
Yes, The Crown Guesthouse offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Crown Guesthouse?
Yes, dry cleaning and laundry service are offered to guests.
Does The Crown Guesthouse offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Crown Guesthouse?
The staff speaks multiple languages, including English and Afrikaans.
Is The Crown Guesthouse accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.