citizenM Geneva Hotel

citizenM Geneva Hotel

King Room
Traveller (103)
View of the room.
Room & Suite (35)
Breakfast buffet.
Dining (13)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#22 of 111 hotels in Geneva
4.9 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
You won't find another hotel like citizenM Geneva - we are the first to bring affordable luxury to the famous Swiss city. Enjoy our ideal location in the Old Town, just steps from shopping, sightseeing, business headquarters, the Lake and Jet d'Eau. Experience the perfect blend of tech and design in our incredible living room packed with art, books and Vitra furniture. In the heart of the living room, our 24/7 canteenM kitchen serves everything from delicious breakfasts to late-night cocktails, plus snacks and drinks. In all bedrooms, you'll find the world's best XL king-size beds, power showers and smart TVs with free movies. Control the entire room - from lights and temperature to the TV - with the clever MoodPad tablet or our free app (download it and book a stay via the app for a free welcome drink, contactless check-in and check-out, menu browsing, shopping and much more). All our rooms are fully cleaned and disinfected after every stay by our excellent cleaning team. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Business Centre with Internet Access
Photo copier / fax In business centre
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Non-smoking hotel
Shared lounge / TV area
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Flatscreen TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, French

Location

Rue de la Rôtisserie 31-33, Geneva 1204 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Geneva Airport
Chambery Airport
66.1 km
See all flights
Geneve
12 min
4.5
4.5 of 5 bubbles376 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The citizenM Geneva Hotel garners praise for its fusion of modernity and convenience, with many travelers appreciating the high-tech rooms controlled by iPads and the customizable lighting that adds to the ambiance. While reviewers acknowledge the rooms are impeccably clean, some do caution they are on the smaller side with limited space. The prime location is a highlight, affording easy access to local attractions and transport. Guests commend the friendly and efficient staff, though opinions are mixed on value, with some finding it reasonably priced and others considering it a bit costly for Geneva.
Location
Central
Atmosphere
Stylish
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Well-appointed

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
376Reviews5Q+A21Room tips
Traveller rating
  • 250
  • 78
  • 20
  • 12
  • 16
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
mikering2022 wrote a review Sept 2022
5.0 of 5 bubbles
Very modern room and super easy to use.
Love the location and cleanliness.
The staff was exceptional with dinner reservations and booking us an early morning taxi for the airport.
The room is very modern and the shower is a large wide rain can with great pressure.
The décor is funky and sheik. Very cool.
I would stay here again in a heartbeat and would recommend to anyone.
Read more
Date of stay: September 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Gonzalez Dugo, Guest Services / Front Office at citizenM Geneva Hotel
Responded 18 Sept 2022
Dear citizenMike, Thanks a lot for sharing the great experience you had with us. CitizenM Geneva is happy to welcome you soon again! citizenIrene
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Qaiis wrote a review Mar 2021
Geneva, Switzerland
5.0 of 5 bubbles
We visited CitizenM with my wife for 5 nights. A week ahead of my stay, Alexandra, one of the Ambassadors from the hotel asked me if I needed anything. As it was for my wife's birthday, I suggested if a little attention could be made and if they could store her expensive gift and have it ready in the room when we would check in, a week later, back from our trip from Interlaken. Check the pictures to see how incredible the welcoming surprise was !

The check-in was smooth, easy as ABC and fast as a 123. The room was exactly what we were hoping for. A touch of Mama Shelter with the upgrade of a Yotel, this first experience in a CitizenM hotel was a must.

The hotel is ideal for perfect vacations during or out of covid period. Good vibes and perfect people combined made this stay amazing ! The view for our room was a thrill. We could see the cathedral too.

Delicious food, great "living room" to chill and nice choice of coffee and cocktails. Haven't tried the breakfast as the surrounding gave a large choice of food too being right in the center of Geneva. You won't find any hotel that much in the center of Geneva, trust me.

The bed is huge and reminded me of some suites you would get in the Middle East. The shower is multifunctional and you can pick the colours of the lights as well as the music from the little pad beside the bed. This iPad is by far the best thing in the room... You'll know when you will get in !

All the staff, from bottom to the top, so lovely, generous, professional, responding to every need at all times! Needless to write details to explain that the hospitality served in CitizenM is above 5 stars in my opinion.

We had everything we needed at all time and this little escape from reality was needed.

We will definitely come back for another occasion and thanks a lot to the entire staff and again, especially Alexandra for her genuine kindness.
Read more
Date of stay: March 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Ask for rooms in the edge if available. They have a slightly better view and size is a little...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at citizenM Geneva Hotel
Responded 16 Mar 2021
Dear citizenStoryofqaiis, Thanks for this awesome feedback & for the time writing it. You are part of the reason we are happy to do what we do: reshaping the hotel industry by doing our best to treat you our guests, in a unique way. I will share your feedback with Alex! Looking forward to seeing you again very soon! citizenQuentin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Cindy wrote a review Sept 2020
5.0 of 5 bubbles
CitizenM is a hotel with very cute interior design and branding, packed with functionality that matters. Located just at the back of Rue de Rive, this value for money hotel lets you relax with the Swiss hospitality way.

Staff and Hotel Manager in charge are so friendly, efficient and they have this magic touch. They attend to all your needs in every detail. Almost feels like you have a family in a hotel. They even welcomed me with a personalised card, which made my day. The rooms are so clean and the food at their resto bar are so delicious!

Go check it out and I highly recommend it to all wishing for a staycation or travellers to Geneva.
Read more
Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at citizenM Geneva Hotel
Responded 24 Sept 2020
Dear citizenCindy, It was great having you and thank you so much for your amazing review. You are definitely part of the family and feel free to visit us again any time soon. Thanks again and see you soon! citizenQuentin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex Yuen wrote a review Mar 2021
5.0 of 5 bubbles
An overall amazing stay, the environment is clean, nicely designed, and decorated with cheeky details that would lift a smile on your face.

The room is simple and easily accessible with wireless devices, great value for what it worths. The bed is very comfy, my only complaint is perhaps how the pillow is too tall for my personal taste. Apart from that, it has everything one needs from a hotel room.

The staff members were not only friendly but extremely helpful and had a lot of patience to solve all problems/questions my group had (Shout out to Alex from the front desk). Yomma and Quentin from dayshift were equally welcoming, had a great conversation with both, Quentin was kind enough to offer a new cup of coffee when the first one got cold.

This place has quite a high value for money, and I would definitely stay again if I ever find myself in Geneva again. Thanks for the great service =)
Read more
Date of stay: March 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The living room area is a nice place to chill at and make sure to give the cocktails a try
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at citizenM Geneva Hotel
Responded 16 Mar 2021
Dear citizenAlastairyuen1993 , Thanks for this very nice feedback. I am sorry the pillows were not ideal for you, but still happy you enjoyed the room besides of this. We are proud of our specialty 'Boreal' coffee so it should not be tasted when cold (except if it is an iced one...). I am happy your enjoyed our interactions and thrilled Alex was there to help. Looking forward to seeing you again, and good luck for your next trip to the UK. citizenQuentin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olga S wrote a review Apr 2021
St. Petersburg, Russia
4.0 of 5 bubbles
Still loving this place in spite of insufficient room cleaning this time. To safe the water and environment I kept service schedule set on once per 3 days cleaning mode. Choosing every day room cleaning may help if you don’t want your shelves to be left dusty.
Read more
Date of stay: April 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabrina Bellenger, Guest Services / Front Office at citizenM Geneva Hotel
Responded 22 Apr 2021
Dear Olga, Thank you for taking the time to share your feedback with us! I am glad that you are still loving our hotel and are understanding the 'why' behind our decision to give our guests a choice if they want cleaning or not. Indeed, it is an environmental measure but also in this period of health crisis, it can be reassuring for a lot of people. Like you mentioned, it is a choice and the everyday cleaning is still available for anyone. I hope that we will see you again soon! Please stay safe until then, citizenSabrina
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CK and DW wrote a review Jan 2022
Tonbridge, United Kingdom
1.0 of 5 bubbles
Rooms so small you can't walk around the bed so you have to climb up and over- made much worse by the fact that the beds are set very high. No tea or coffee making facilities in the rooms so you have to go down to the 'canteen' and pay extortionate prices for mediocre coffee. En-suites so small they can't fit a basin in them. Appalling. Loads of stupid tech that adds nothing to the experience- supposed 'mood lighting' that might impress a bored 12 year old for 5 minutes. And then they charge effectively 'luxury' prices for their room rates, for a room barely big enough to be a storage cupboard. Absolute waste of money.
Read more
Date of stay: January 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at citizenM Geneva Hotel
Responded 09 Jan 2022
Dear ckanddw, Thank you for sharing your feedback. We are proud to be a non-traditional hotel brand and accept that as for different things in life, people tend to have another opinion than the one we believe in. The "mood lighting" might indeed only impress a 12-year old, but we do hope it could enlighten younger and older ones to have tech in the room/hotel that helps you stay in your bed while being able to not touch or find any hidden switch for the blinds, the lights, the TV remote with an actual easy-to-use Ipad... Something we actually find quite practical. As of the coffee facilities, we indeed propose a locally roasted "specialty coffee" in our canteenM (Boréal) that we get regular good feedback, so we are disappointed to read your coffee was not up to our standards. Have you shared this to our team members? I am sure we'd have been able to do something about it. In regard to the price: we believe we offer fair price in regard to the local swiss market, but again "luxury" is always a subjective matter and we hope you will find a better option for your next stay. I took the liberty in checking up your profile and read you had a great experience at the Hotel N'vy, which is a great option too. I hope you can see our added value on a different occasion and if not, wish you some safe travels back home. citizen Quentin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steviefull wrote a review Jan 2024
Kidderminster, United Kingdom
5.0 of 5 bubbles
As always we did our research on where we were staying and got it down to 3 locations and eventually decided on here and were perfectly happy with our choice.

As with everything in Geneva you pay a premium for whatever you do and here was no exception, £293 for two of us for two nights isn't a huge amount but not cheap either.

For that money we got a 'King Room' (their standard room) with everything we would need for our short stay.

Location wise just south of the river with all the visits we had planned easily commutable especially with the travel card you get for free which in itself saved us some money.

A great hotel in a great city.
Read more
Date of stay: February 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ignaci0arias wrote a review Nov 2021
3.0 of 5 bubbles
Check in and out is faster without technology. there is 1 single ironing machine for everyone in a separate room in the 6th floor. More people in the early morning waiting to use it and the first one has to wait for the machine to heat up
Read more
Date of stay: November 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabrina Bellenger, Guest Services / Front Office at citizenM Geneva Hotel
Responded 18 Nov 2021
Dear Ignaci0arias, Thank you for your feedback. I am sorry to read that you did not enjoy our self check in concept. The whole point of it is to be faster and for our guests to avoid waiting if the ambassador at the reception is busy with another guest for example. I appreciate the feedback regarding the iron room. On that note, I would like to let you know that our iron room is open 24/7 (in case it's too crowded in the morning). I do hope that you'd be willing to stay with us again in the future and hopefully leave with a better impression of our concept. Thank you again for trying citizenM! Best, citizenSabrina
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SLM wrote a review Apr 2021
Geneva, Switzerland
5.0 of 5 bubbles
We really enjoyed our stay, lovely staff, very smiley and helpful. Great value for money - room view of the lake was definitely worth 9chf. Would recommend this to any one traveling for work or pleasure.
Read more
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabrina Bellenger, Guest Services / Front Office at citizenM Geneva Hotel
Responded 22 Apr 2021
Hello citizen Sarah, Thanks a lot for this amazing review! We are so happy that you enjoyed your stay and would recommend us to anyone. Hopefully, we can welcome you again soon! Thank you again, citizenSabrina
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
terryknight88 wrote a review Jul 2022
5.0 of 5 bubbles
I’d only heard about CitizenM recently from a friend and decided to try it as an alternative to the usual low to mid priced travelling hotel we required. Pretty quickly worked out this is the future of hotels. This will be what kills finally the Ibis/Travelodge brands. You can tell they have thought hard about where money needs to be spent in hotels. Everything works seamlessly with the app - from easy self check in to controlling the room/ordering food rather than waiting for a room service call. The rooms are great again focusing on what matters - good bed, easy connectivity to stream to the tv (rather than fumbling with bad tech to get Netflix on it’s a simple QR to join the network and play from your device) and clean and good bathroom. Food was good and varied and the lounge area was comfortable and well serviced. Check out again super easy on the app. CitizenM will now be my first choice of hotel for city breaks - they won’t replace the luxury end but this is the best hotel surprise I’ve had for a long time
Read more
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from KLBOS
Burnham-On-Sea, United Kingdom1,028 contribution309 helpful votes
Well it could be as much as CHF 10 + , Geneva is expensive it cost CHF50 from the hotel to the airport. You could get bus 8 (not OMS direction ) and get off just over the bridge , it’s free with your hotel reservation. It’s about 2 mins from the stop to hotel , if you find the Michael Kors shop the hotel is opposite.
Gem K asked a question Sept 2023
29 contributions14 helpful votes
Do the rooms have tea and coffee making facilities or a kettle? Thank you
Answer from graziellapica
Milan, Italy1 contribution
Not in the rooms, as part of the chain concept is available 24/7 in the living room.
Nilma asked a question Dec 2022
West Byfleet, United Kingdom2 contributions1 helpful vote
Hi does the hotel have USB adapters? I am aware there is a different plug adapter than the usual European plug
Answer from Wasbeer
Luxembourg City, Luxembourg127 contributions128 helpful votes
Btw the plug in CH is the same as in the rest of continental Europe.
maud l asked a question Nov 2020
Annecy, France269 contributions71 helpful votes
est ce que l hôtel offre un pass de transports genevois gratuit comme le font la plupart des hôtels ?
Answer from citizenQuentin
Geneva, Switzerland
Bonjour citizenMaud, Oui, le pass pour les transports genevois est inclus dans le prix de la chambre! Au plaisir de vous voir bientôt chez nous, citizenQuentin
Robyn_94 wrote a tip Jun 2024
High Wycombe, United Kingdom9 contributions1 helpful vote
5.0 of 5 bubbles
"They’ll look after your luggage if you’re there too early to check in, which was helpful"
Read full review
Paula wrote a tip May 2024
United Kingdom30 contributions11 helpful votes
5.0 of 5 bubbles
"Get number 10 bus from the airport"
Read full review
Larry R wrote a tip May 2024
10 contributions
5.0 of 5 bubbles
"If you are older ask for a handicap room."
Read full review
Hajar H wrote a tip Apr 2024
London, United Kingdom19 contributions4 helpful votes
5.0 of 5 bubbles
"very big so bring lots of suitcases"
Read full review
Morgan C wrote a tip Apr 2024
Fullerton, California290 contributions34 helpful votes
4.0 of 5 bubbles
"No water provided in the room, but the downstairs bar has glass bottles and a filtered water tap."
Read full review
Not the right property for you?
There are more places to choose from in the Geneva area.
PRICE RANGE
R 2,969 - R 4,280 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of GenevaGenevaCité
NUMBER OF ROOMS
144
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

CITIZENM GENEVA HOTEL - Now R 3 264 (Was R̶ ̶3̶ ̶6̶1̶2̶) - UPDATED 2024 Reviews & Price Comparison (Switzerland) - Tripadvisor

Frequently Asked Questions about citizenM Geneva Hotel
Which popular attractions are close to citizenM Geneva Hotel?
Nearby attractions include Chapel of the Maccabees (0.2 km), Alea Escape (0.4 km), and Archeological Site at St. Pierre's Cathedral (0.2 km).
What are some of the property amenities at citizenM Geneva Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at citizenM Geneva Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Geneva Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM Geneva Hotel?
Conveniently located restaurants include Pizzeria Ristorante Molino, Molard Genève, Le Thermometre, and Le Radar de Poche.
Is citizenM Geneva Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Geneva.
Which languages are spoken by the staff at citizenM Geneva Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to citizenM Geneva Hotel?
Many travellers enjoy visiting Chateau de Voltaire (6.9 km), Hotel de Ville (0.2 km), and Palais Wilson (1.4 km).
Is citizenM Geneva Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
All Geneva HotelsGeneva Hotel DealsLast Minute Hotels in GenevaHotels near citizenM Geneva Hotel
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire