C-Hotels Club
Via Santa Caterina da Siena 11, 50123, Florence Italy
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Avg. RÂ 6,070 /night, 9/14 - 9/15
RÂ 8,573
per night
RÂ 6,630
per night
RÂ 4,686
per night
Sept
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14 Sept
Today
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.0
#122 of 425 hotels in FlorenceLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Easy going and Welcoming. This hotel was conceived for families or groups of friends. It is well furnished from the single until the four-bed room and it was studied to welcome all type of leisure and business travellers.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Breakfast available
Babysitting
Taxi service
Business Centre with Internet Access
Baggage storage
Concierge
Paid private parking nearby
Wifi
Breakfast buffet
Breakfast in the room
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Safe
Telephone
Minibar
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Modern
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Location
Via Santa Caterina da Siena 11, 50123, Florence Italy
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Peretola Airport
5.5 km•
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Gal Galilei Airport
69.5 km•
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Alamanni-Stazione Santa Maria Novella
4 min•Florence Tramway Network
Car Hire
262 Restaurants
within 0.5 kilometers
108 Attractions
within 0.5 kilometers
1,581Review18Q+A100Room tips
Reviews
Traveller rating
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Detailed Reviews
Hotel's Favourite
A very central hotel close to all amenities- very comfortable and quiet rooms. The staff very friendly and helpful. No issue to leave luggage (as we arrived early and left late )
A supermarket right next door was an added bonus. Also great restaurant (La Grotta di Leo) and pub (Joshua Tree), a stones throw away in Via della Scalađź‘Ťđź‘Ť
A supermarket right next door was an added bonus. Also great restaurant (La Grotta di Leo) and pub (Joshua Tree), a stones throw away in Via della Scalađź‘Ťđź‘Ť
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation Manger, Other at C-Hotels Club
Responded 01 Nov 2022
Dear Guest, thank you very much for your amazing feedback. All our staff hope to see you again in the next future. We wish you a good day. Lapo Bonciani - Customers relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My girlfriend and I stayed at this hotel for 2 nights (room 308) and the experience was positive. The staff are friendly and welcoming (apart from one guy at the desk right at the entrance shouting some nonsense over the phone while people are checking-in and checking-out).
The positives:
The room was small but clean and very well equipped with free of charge water in the mini bar which is unusual. The breakfast was good, the parking service was efficient although it was quite expensive. The location is brilliant as it is a short walk from all the main sites and there's a supermarket as well as numerous restaurants within 2 minutes walk
The negatives:
The hotel's layout is very poor and as a result there is a lack of space and consequently some services are impacted. For example, the lift can carry just two people which means that if there is somebody else you need to wait or take the stairs. The breakfast area is downstairs behind the reception and given the lack of space the food is spread across 3-4 tables which are separated by corridors and therefore it involves walking from one hall to the other to collect pieces of breakfast.
Overall, it was a good experience and I would recommend the place for a short stay.
The positives:
The room was small but clean and very well equipped with free of charge water in the mini bar which is unusual. The breakfast was good, the parking service was efficient although it was quite expensive. The location is brilliant as it is a short walk from all the main sites and there's a supermarket as well as numerous restaurants within 2 minutes walk
The negatives:
The hotel's layout is very poor and as a result there is a lack of space and consequently some services are impacted. For example, the lift can carry just two people which means that if there is somebody else you need to wait or take the stairs. The breakfast area is downstairs behind the reception and given the lack of space the food is spread across 3-4 tables which are separated by corridors and therefore it involves walking from one hall to the other to collect pieces of breakfast.
Overall, it was a good experience and I would recommend the place for a short stay.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelatManager, Reception Desk at C-Hotels Club
Responded 19 Jan 2020
Dear Guest, thank you for staying at our Hotel Club in Florence and for writing this positive review. It is always a pleasure to read who has had a good experience especially thanks to the friendliness of the staff and the cleanliness of the room, together with the location of the Hotel. The common spaces such as the elevators, which are still two, unfortunately are not large in our structure for architectural barriers, as in several buildings in the historic center of Florence. We hope to have the opportunity to welcome again soon and in the meantime we send our best regards. Alessandro P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was initially allocated a room with a window looking onto a concrete wall and no daylight at all. When I asked for another room I was suggested to turn the light on! The room was like a cupboard...unable to fully open the bathroom door as the sink was in the way. They did move me the next day as they were fully booked the first night, and did it without any fuss, but I felt that they thought I was being awkward.
The second room was OK and more in line with expectations, so I think I was unlucky the first time. I imagine most of the rooms are the better ones. I imagine they allocated me the less nice room as I was travelling alone.
The downstairs dining area is basically a corridor and during the day has piles of sheets and trolleys used by the cleaners. It doesn't make it nice to sit there.
The breakfast was distinctly average. The hot water for tea was tepid not hot. Coffee was undrinkable. There was sliced bread, processed cheese and salami, tasteless rubbery scrambled egg and greasy bacon. No gluten free options. All of this was OK for 3star but definitely not 4star.
The staff tried to be helpful but gave wrong information in response to basic questions ( where can I buy a bus ticket and where can I post a letter). The tourist information office over the road was much more helpful and kind. I ended up walking long extra distances because of the incorrect device.
On the plus side, the location near the train station is very convenient and most places are within 30minutes walk. There are buses for the longer distances. There is a small supermarket next door. I felt safe in the location. There is traffic noise outside, but inside it was fine.
The second room was OK and more in line with expectations, so I think I was unlucky the first time. I imagine most of the rooms are the better ones. I imagine they allocated me the less nice room as I was travelling alone.
The downstairs dining area is basically a corridor and during the day has piles of sheets and trolleys used by the cleaners. It doesn't make it nice to sit there.
The breakfast was distinctly average. The hot water for tea was tepid not hot. Coffee was undrinkable. There was sliced bread, processed cheese and salami, tasteless rubbery scrambled egg and greasy bacon. No gluten free options. All of this was OK for 3star but definitely not 4star.
The staff tried to be helpful but gave wrong information in response to basic questions ( where can I buy a bus ticket and where can I post a letter). The tourist information office over the road was much more helpful and kind. I ended up walking long extra distances because of the incorrect device.
On the plus side, the location near the train station is very convenient and most places are within 30minutes walk. There are buses for the longer distances. There is a small supermarket next door. I felt safe in the location. There is traffic noise outside, but inside it was fine.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip:Â I think the higher floors will have better aspects from the window. There is a small lift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compagnia Alberghiera, Proprietario at C-Hotels Club
Responded 07 Aug 2022
Dear Customer, thank you for your preference and for taking the time to review our services. We are pleased that the general evaluation has been positive, but we apologize and thank you, above all, for reporting to us the aspects that were not to your liking because, these will help us to improve and better understand the needs of our guests. In the hope of being able to welcome you again in the future and make you appreciate our progress, we greet you warmly and wish you a good day. Lapo Bonciani - Customers relations manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel's location was ideal, close to the station and the center, you can walk anywhere. Although being located in a busy street the rooms are very quiet and peaceful. The hotel is very clean and pleasant. The staff was extremely friendly and helpful, always had a smile on their face and made us feel very welcomed.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compagnia Alberghiera, Proprietario at C-Hotels Club
Responded 13 Nov 2021
Dear customer, many thanks for choosing our hotel and for having positively evaluated your stay experience. We look forward to welcoming you again for your next visit to Florence. A cordial greeting from all of us. Lapo Bonciani - Customers relations manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid this hotel at all costs. Save yourself the headache and lack of customer support. Once they receive your money they don’t care about the customer, they don’t care about your experience with them, and will not assist you with your needs. There are way better hotels in the area. It’s a very sketchy hotel. I’m honestly glad it didn’t work out because there are several reviews of them drilling through safety deposit boxes and stealing money. They only want your money.
I needed to change the dates of my reservation on a nonrefundable booking made on Priceline. I contacted the hotel not even a day after the reservation was made asking to move the dates of my stay and they were very inconsistent with their responses and disorganized. One email Elisei said to book another reservation either directly through them or another site then once they receive that they will cancel the first reservation. How convenient that the prices had tripled in price for a new reservation starting the last day of our original reservation, so I asked them to work with me. The next email Giada responds saying the only way to change the dates is through Priceline and they cannot modify the dates or cancel the reservation themselves… what? They had just said that they have the ability to cancel a reservation if you make a new one. I forwarded what Elisei had proposed in her email. They kept saying it’s out of their control. So much back and forth on this throughout the week. Then a week since the start of the issue, Nicolae says they cannot modify the dates because they are fully booked and that they were trying to move the dates when clearly they weren’t actively trying to modify anything. They took over a week to say “We tried to make an exception by moving your dates but we can't because we no longer have availability.” That was the end of that conversation because they said they cannot do anything. How convenient they wait until they are fully booked to say they were trying, therefore leaving the customer stuck with no way out of the reservation and losing their money.
They take forever to answer your emails. When you call, you are bounced around from person to person until someone finally says they are working on a resolution and will email you. They don’t email you. You have to again, reach out to them. The reality is, they are unprofessional, unorganized, and don’t care about the customer.
There was never a resolution. Over a week of nonstop emails asking for their help in either moving the dates of my stay or giving Priceline permission to cancel the reservation, and nothing.
So yeah, save your money.
I needed to change the dates of my reservation on a nonrefundable booking made on Priceline. I contacted the hotel not even a day after the reservation was made asking to move the dates of my stay and they were very inconsistent with their responses and disorganized. One email Elisei said to book another reservation either directly through them or another site then once they receive that they will cancel the first reservation. How convenient that the prices had tripled in price for a new reservation starting the last day of our original reservation, so I asked them to work with me. The next email Giada responds saying the only way to change the dates is through Priceline and they cannot modify the dates or cancel the reservation themselves… what? They had just said that they have the ability to cancel a reservation if you make a new one. I forwarded what Elisei had proposed in her email. They kept saying it’s out of their control. So much back and forth on this throughout the week. Then a week since the start of the issue, Nicolae says they cannot modify the dates because they are fully booked and that they were trying to move the dates when clearly they weren’t actively trying to modify anything. They took over a week to say “We tried to make an exception by moving your dates but we can't because we no longer have availability.” That was the end of that conversation because they said they cannot do anything. How convenient they wait until they are fully booked to say they were trying, therefore leaving the customer stuck with no way out of the reservation and losing their money.
They take forever to answer your emails. When you call, you are bounced around from person to person until someone finally says they are working on a resolution and will email you. They don’t email you. You have to again, reach out to them. The reality is, they are unprofessional, unorganized, and don’t care about the customer.
There was never a resolution. Over a week of nonstop emails asking for their help in either moving the dates of my stay or giving Priceline permission to cancel the reservation, and nothing.
So yeah, save your money.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at the hotel, which is a short walk from the train station. Having booked a double room with breakfast, we were shown to a room on the ground floor. THis room was right on a busy street, next to the breakfast room, and the laundry room. Our first night was truly awful. We were constantly woken up by the traffic, and then at 3am by the laundry trolly, and then at 6am when people came down for breakfast. If they try and lead you to room 99 turn around! We complained in the morning, and were told they would offer us one free breakfast, which we had already paid for anyway. THis was all a bit frustrating and stressful.
After sorting this out we were moved to a normal room upstairs, which was perfectly nice. If we had been put here initially I would give this 5 stars.
After sorting this out we were moved to a normal room upstairs, which was perfectly nice. If we had been put here initially I would give this 5 stars.
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compagnia Alberghiera, Proprietario at C-Hotels Club
Responded 20 Nov 2021
Dear Customer, thank you very much for choosing us for your stay in Florence. We are happy that the majority of our services have met your expectations and we are also very grateful for the negative reports on some aspects that you did not like and which will help us improve because we want to offer a perfect service. We therefore hope to be able to welcome you again in the future to show you our progress. Yours sincerely. Lapo Bonciani - Customers relations manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Four of us rented two rooms. Location (very near rail station) was very convenient; we were able to walk to many of the sights we wanted to visit, and found the front desk staff very helpful in guiding us when we needed to hire a taxi.
Rooms vary in size, so if size matters state that in your booking. Breakfast buffet was well above average. Outside noise was a minimum, and in fact, not an issue.
Rooms vary in size, so if size matters state that in your booking. Breakfast buffet was well above average. Outside noise was a minimum, and in fact, not an issue.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compagnia Alberghiera, Proprietario at C-Hotels Club
Responded 04 May 2022
Dear customer, thank you for having positively reviewed your experience in our hotel. It fills us with joy to know that we have managed to make her spend a pleasant stay and her words also give us enthusiasm to face the future! We just have to hope to be able to welcome you again for your next visit to Florence. A cordial greeting from all of us. Lapo Bonciani - Customers relations manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An ideal location and price for a 2 night visit whilst touring Italy and had no need for luxury. Booked this hotel due to the proximity to the train station and need to leave luggage on arrival. Hotel staff very friendly and helpful. We had a comfort room which is recommended. Clean and very pleasant.
We did not have breakfast in the hotel, (cost was €12 euro each) instead bought fruit and yogurts from the Carrefour next door.
Would stay here again.
We did not have breakfast in the hotel, (cost was €12 euro each) instead bought fruit and yogurts from the Carrefour next door.
Would stay here again.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip:Â No real storage for luggage so could be safer to keep your valuables with you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compagnia Alberghiera, Proprietario at C-Hotels Club
Responded 15 Mar 2023
Dear Guest, Thank you very much for choosing our hotel and for leaving a positive evaluation of your experience. We are pleased that our strategic position, the kindness of our staff and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, for your next visit to Florence. We take this opportunity to send you our warmest greetings. Andrea Masi - Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location right next to the train station is what attracted me to this hotel as we were going to be using the trains each day and didn't want to walk a long way there and back with luggage. The room itself was quiet and comfortable, with modern finishes and amenities. The staff was friendly and we had no issues with our reservation or check-in/out. While the location is best for its proximity to the train station pretty much every attraction in the city is walkable as well.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compagnia Alberghiera, Proprietario at C-Hotels Club
Responded 03 Jun 2022
Dear customer, thank you for choosing our hotel and for leaving a positive evaluation of your experience. We are pleased that our strategic position and the quality of our services made your stay pleasant and therefore we look forward to welcoming you again for your next visit to Florence. A cordial greeting from all of us. Lapo Bonciani - Customers relations manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Near to train station and bus station. Most sightseeing places are within walking distance. It is very convenient also with supermarket and cafes nearby. Only downside to me is it can be noisy from road sound to next door neighbours as the room wall seems very thin. Very friendly and helpful reception. If I am in Florence very likely I may stay here again.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelatManager, Manager at C-Hotels Club
Responded 10 Jan 2020
Dear Guest, thank you very much for your kind review. We remain Andrea Masi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Three people can stay in the room ...
Yes. It has.
Hi, yes we have laundry service. In your room there's a paper with all the prices. If you leave your laundry in the early morning it will be back in the evening. we remain
"Don’t be distressed when coming off the train when there are large group of African men they are harmless."Read full review
"If you plan to do day trips on train or bus from this hotel then this is the place to pick and also after long tiring day looking around"Read full review
…
PRICE RANGE
RÂ 2,325 - RÂ 5,839 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel florence
FORMERLY KNOWN AS
Albergo Club Hotel
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about C-Hotels Club
Which popular attractions are close to C-Hotels Club?
Nearby attractions include Francesco Lionetti (0.4 km), Chiesa di San Salvatore in Ognissanti (0.3 km), and Officina Profumo Farmaceutica Di Santa Maria Novella (0.2 km).
What are some of the property amenities at C-Hotels Club?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
Which room amenities are available at C-Hotels Club?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at C-Hotels Club?
Guests can enjoy breakfast during their stay.
Is parking available at C-Hotels Club?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to C-Hotels Club?
Conveniently located restaurants include Ristorante Taj Palace, Trattoria Il Giardino, and Ristorante Gilò.
Is C-Hotels Club located near the city centre?
Yes, it is 0.9 km away from the centre of Florence.
Are any cleaning services offered at C-Hotels Club?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at C-Hotels Club?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to C-Hotels Club?
Many travellers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.8 km), Florence American Cemetery (7.9 km), and Basilica of Santa Croce (1.4 km).
Is C-Hotels Club accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.