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Palace Catania | UNA Esperienze

Traveller (771)
360
Panoramas (8)
Dining (197)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness center, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar.
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Property amenities
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mountain View
Safe
HOTEL CLASS
1 962Reviews
1 080Photos
39Q+A
100Room tips
Traveller rating
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Popular mentions
First, the good. Great roof terrace, great breakfast and very helpful staff. Second, the passable. Generally, a convenient location, with a relatively easy walk to the attractive tourist sights in Catania. Third, the negative. Our room was very small and cramped, with a
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 1 week ago
Dear Sir, we would like to thank you for sharing your comments on TripAdvisor and for highlighting our hotel top roof terrace, great breakfast and helpful staff. We have taken great note of your opinions, as all our guests' feedbacks help us to monitor our hotel services and make them closer to their expectations. Therefore, the comments you have shared are appreciated and please rest assured these have been followed up with our maintenance department for prompt check and improvements. Besides, we were truly sorry to hear you were disappointed with your room, as the booked classic room reflects in terms of size the expected requirements and the standards for the category. Hopefully, we will have the opportunity to welcome you back in the future, and at that time please do not hesitate to contact us directly as it will be our greatest pleasure to make your next stay as pleasant as possible. With kind regards, Rita Monfrini Guest Relation Palace Catania I UNA Esperienze
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After a four hour delay travelling from our home in Malta because Etna was erupting we eventually arrived at our destination. The hotel didn’t disappoint. As it was Christmas we had booked an executive room and it was lovely with a small balcony over the street and looking up
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 2 weeks ago
Dear Mrs. Teresa H, thank you for sharing this detailed, nice review on TripAdvisor. We were delighted to read you enjoyed our central, convenient location and clean, well maintained and equipped lovely room and ambiances, to let our guests more and more experience a pleasant stay full of details and cares by our hotel team. We have also shared your feedback regarding your dinner with our F&B department for their review to ensure we are continuously learning and improving on the high standards of service we aim to deliver, as our restaurant is usually acknowledged both for the quality of food and service. We apologize then for yours and your friends’ perception and we truly wait for another possibility to let you change your mind. We really appreciate your comments and sincerely hope we have the chance of welcoming you back again very soon. With best regards, Rita Monfrini Guest Relation Palace Catania I UNA Esperienze
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The hotel's terrace gave us great views of Mt. Etna by day and dazzling city life by night. The hotel staff is excellent and the breakfast offers great food. The room was comfortable but bit worn. The location is near some fabulous dining. I could easily stay here again.
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 3 weeks ago
Dear Madame, we would like to thank you for spending a little bit of your time to provide your feedback on TripAdvisor about your recent stay and your liking too for our Etnea Roof terrace, where our guests can spend unforgettable moments, enjoying both the excellence of the Sicilian food and wine and a breath-taking view to the baroque city roof tops and the majestic volcano Etna that during these days is making an amazing show in the Sicilian sky. We take great care of your comments as they allow us to monitor our hotel services for a constant improvement and we are so delighted to know that you will come back here again. Wishing all the best for the New Year 2019, we look forward to welcome you back as our valued guest. Warmest regards, Rita Monfrini Guest Relation Palace Catania I UNA Esperienze
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I knew it s not going to be perfect but unfortunately in Catania we don t have many choices . Apart from the staff who are very friendly and accommodating everything else is just average or below average . Rooms are big .. but no character . Location os good ! you re in perfect
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Response from UNAHotelPalace, Responsabile relazioni con la clientela at Palace Catania | UNA Esperienze
Responded 4 weeks ago
Dear Madame, thank you very much for providing us your feedback allowing us to check our services’ quality and performance. We really regret to know that your expectations were not satisfied during your stay, especially regarding our continental buffet breakfast, made up of a variety of quality fresh pastries. This rich buffet breakfast with both sweet and salty products is indeed different from the additional and special Etnea Roof Breakfast, with a menu à la carte of typical savoury and sweet delights, prepared and served on the roof top. At the same time, we read that our design hotel decor did not particularly met your personal liking, even though evoking Baroque city style and the elegant prestigious Caltagirone ceramic. Moreover, we would like to clarify that our rooms are provided with basic standard kit for each guest and there is a courtesy menu, so that, our guests are free to choose the amenities as per your preferences without extra costs. Therefore, we are very sorry to read your comments and we stay directly at your disposal for any additional info or assistance you may need for a personal talking at anytime. We really hope you will give us pleasant opportunity to stay here to let you change your mind. Best regards, Rita Monfrini Guest Relation Palace Catania UNA Esperienze
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Stayed at the hotel for a 3 nights. The location is very good for shopping and dinning opportunities. The rooms are very nice and spacious. Staff were very friendly and helpful with questions. My only problem is the breakfast buffet. The bacon is cooked poorly, half of the
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 18 Nov 2018
Dear Sir, thank you very much for taking a little of your time to write your feedback on TripAdvisor that helps us to monitor the quality our services and get closer and closer to our guests' expectations. We have noticed that your general comment is positive especially for the roominess, our team friendly and helpful attitude, and our property central location in the core of the historical and shopping area in Catania. At the same time, you pointed out that element that you did not feel was up to our high standards as per your liking concerning the bacon cooking. We really appreciate your feedback and we ensure you that it is has already been shared for improvements, and we are sure that during your next stay you will enjoy it more and more. Kindest regards, Rita Monfrini Guest Relation Palace Catania UNA Esperienze
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Exekutive-Zimmer
Photo provided by managementPalace Catania | UNA Esperienze
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Do you have rooms with 2 beds?
Dear Karen, yes we have twin rooms! Please inform us at the time of reservation. Best Regards Palace Catania UNA Esperienze
0 votes
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Does the hotel have a lift?
Dear Mr. Frank B, thank you very much first for interest for our UNA Hotel Palace, where our guests find comfort and quality. Yes indeed, here you find more than one lift, till the 7th floor, where there is also our panoramic Etnea Roof Bar & Restaurant with a breathtaking view terrace, the most glamour and amazing location in the city centre. Then, we look forward to welcoming you too. With kind regards, Rita Monfrini Guest Relation UNA Hotel Palace
1 vote
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What is the difference between a classic room and a superior room?
Dear LJP2009, thank you very much for your enquiry and on this matter, please be advised that the Superior room (24 SQM) is indeed bigger than Classic one (20 SQM). Both rooms have internal view, but in the Superior, as being also a higher room category, the minibar is included. For any additional info or assitance you may need, please do not hesitate to contact us directly at anytime. Warmest regards, Rita Monfrini Guest Relation UNA Hotel Palace
-1 votes
Could you please let me know what parking is like?
Dear Skye H., thank you for your request and on this matter, we confirm you that there is a garage inside our hotel, whose price is 20.00€ per night, including 24 hours valet parking service. For any additional info, please do not hesitate to contact us at anytrime. With kind regards, Rita Monfrini Guest Relation UNA Hotel Palace
0 votes
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Dear Mr. Francois Cobetto, first thank you for your preference and as per your kind request, please be advised that our hotel has also rooms with parquet and big showers, such as our Executives. We look forward to welcomig you at UNA Hotel Palace and we remain directly at your disposal for any additional info or assistance you may need at anytime. Warmest regards from Sicily! Rita Monfrini Guest Relation UNA Hotel Palace
1 vote
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1234568
"Go for the best you can afford and a high floor, good views of etna"
"Definitely the breakfast on the hotel roof!"
"Rooms poor Stay in a different hotel UNA Palace not good value !!"
"ask for a room facing their inner court yard. Avoid rooms facing the main street."
"Good in the centre of the town."
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PRICE RANGE
US$116 - US$236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
una hotel catania
LOCATION
ItalySicilyProvince of CataniaCatania
NUMBER OF ROOMS
94
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