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very polite and helpful staff, every single one that we encountered.
comfortable spacious rooms.
good selection of quality ingredients for breakfast, garage for car parking. We stayed at the hotel for 5 nights and we have big praise for impeccably clean room every day.
Thank Marin B
Response from Cristina C, Manager at Starhotels Cristallo PalaceResponded 1 week ago
Dear Mr. Marin,
Thank you so much for your feedback!
We are very happy to know that everything was good during your stay here in Starhotels Cristallo Palace.
Our staff always works very hard to guarantee the best for all your stay.
We hope tu...More
I really don’t recommend to choose this hotel even for a short stay.We’ve been in Holliday in Italy to visit Cinque terre me , my boyfriend and his parents. We had to get them at the Orio al Serio aeroport for their flight black and...More
Nothing fancy. Staff was fairly friendly. Room 508 had a strange smell. I asked to add some scent however when I got back to the hotel, nothing changed. The smell was there.
Elevator is very very small.
Fairly clean. I couldn't find toothbrush and toothpaste....More
Response from Cristina C, Front office agent at Starhotels Cristallo PalaceResponded 3 weeks ago
Thank you so much for sharing your feedback with us!
We are really sorry did not meet your expectations here at Starhotels Cristallo Palace,
Our focus is guarantee to our guests the best experience and we are really surprised to read your comments....More
Hello. I was (unfortunately) a guest at your hotel between 5/6 august 2018. Even that I payed in advance a double room (guest name Dan Florin Rouadedeal) and in cash at the reception a tax of 2.75eur representing city tax fee, you have the nerve...More
Response from Alessio T, Front office dept. at Starhotels Cristallo PalaceResponded 3 weeks ago
Writing this kind of experience on tripadvisor will not solve your problem,
anyway we have already answer to your email 10 days ago and we sent a request to release your money to your bank.
We remind you again that the pre-authorization is...More
We booked our room at Cristallo Palace through Ryanair rooms and we are very glad we did so. The hotel is really comfortable, clean and quiet. The staff is friendly and ready to help the customers and you can choose lots of different quality food...More
Response from Cristina C, General Manager at Starhotels Cristallo PalaceResponded 24 July 2018
Thank you for taking the time to share your feedback.
We inform you that we are currently improving the internet service in order to make your stay more comfortable.
We hope to welcome you back to our hotel very soon!
Starhotels Cristallo Palace enjoys a strategic location on the city's south side: we're very easy to reach from the motorway, railway station and airport Milano-Orio al Serio (BGY). We offer everything you ...Morewant and need, whether you're visiting for business or pleasure; there are 90 rooms and suites, a restaurant and bar, and 7 meeting rooms seating up to 450 delegates.We provide a regular hotel shuttle service to take you to the cable car that transports you to the heights of historic Bergamo. Also, a shuttle service to Orio al Serio Airport is available on request directly to the hotel (charges apply). Go and explore the fascinating medieval alleys and ancient palazzi. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.