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The parking process was a bit confusing. Check in problem free, room a decent size and, together with the bathroom, spotlessly clean. The bed was comfortable and we experienced little in the way of noise.Breakfast was decent with plenty of choice. The location is good...More
Completing the race in Italy in Bergamo, housed in this hotel, which really corresponds to the quality of services provided: and room, and Breakfast and Parking. We will certainly use this place more than once. Thanks to the hotel!!!
Very old fashion hotel. Not renovated. It is rated four star, but it is not worth it. Location is not good. Nothing to do around. Far away fron everything, expect the highway.
At least the price is in line with what you get.
Nice hotel with very service minded personnel. Room fresh, clean and the bed is really comfortable. Stayed a single night for transfer, perfect. Sound from airplanes just above the hotel is a little irritating.
Some nice restaurants in the close surroundings.
We stayed at this property 3 nights while visiting Bergamo and were disappointed with the location and the customer service. It may be ok for a business person that wants to be near the airport but it is not a great location for tourists. There...More
Response from Cristina C, Front office agent at Starhotels Cristallo PalaceResponded 27 November 2017
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More