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All reviewsplatinum membermarriott familycoop supermarketper devicenice hotelresidential areabus stopcinque terreup to datean upgraderoof terracehotel is locatedbuffet breakfaststayed one nightroom was largewificity
Stayed at the AC Hotel Genova April 15-17, 2018. After reading reviews, I knew to expect the room to be a bit stuffy, and to have road noise with the window open. Knew that the wi-fi was sketchy. Knew that it was a bit dated....More
We arrived around 21.00 and the parking was full. Receptionist told me that they have about 20 spots and there are 139 rooms. Hence it is unlikely that one finds a spot late in the evening.
I checked in, room 202. Asked for iron and...More
We stayed one night in the middle of a tour. The hotel is located away from the tourist spots.
The rooms were well maintained with a standard decor. The cleaning was correct. The service of the restaurant was very good and the breakfast was adequate....More
The only reason I have chosen this hotel was its brand or belonging to Marriott family. The location is not central, but manageable. I personally used taxi because of my heavy luggage, although the bus 17 from Brignole train station stops in front of the...More
The staff there were not friendly - when we arrived, the mod-haired staff receptionist was curt and did not ask about my Platinum Elite status, told us (when reminded of my status) that they "did not offer Elite members gifts", and seemed genuinely put out...More
1 Thank Amitava Michael K
Response from Direzione_AC_Ge, General Manager at AC Hotel GenovaResponded 27 November 2017
thank you for your review, first of all let me apologize for the inappropriate welcome you received, platinum member are very special guests for us.
I checked with my staff and we put as for every platinum guest a bottle of red wine...More
AC hotels do not offer complimentary breakfast to Marriott Gold and Platinum members. I had an argument over this on reception which ended up by them extending complimentary breakfast. The rules are there is no breakfast... More
AC hotels do not offer complimentary breakfast to Marriott Gold and Platinum members. I had an argument over this on reception which ended up by them extending complimentary breakfast. The rules are there is no breakfast though.
The breakfast is very modest anyways, I would not put a lot of attention there