Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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4.5
#10 of 95 hotels in Genoa
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The elegant Best Western Plus City Hotel in Genoa is located in the heart of downtown, just 200 meters away from the Palazzo Ducale, very near the Aquarium and other tourist attractions. The City Hotel is very much appreciated due to the courtesy of its personnel and the high quality of the services offered: a breakfast full of fresh, genuine products; no compromises when it comes to cleanliness and hygiene; a cocoon-like, new and fresh environment… all make our guests feel particularly comfortable during their stay. The City Hotel’s success is based on a philosophy of hospitality centered on the ideas of satisfying our guests’ 5 senses, commercial transparency and respect for the environment. The results are satisfied clients that return often and gladly recommend the City Hotel to others.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Amazing stay at City Hotel close to the glamorous Via Roma. I have loved this quiet location and enjoyed both a large room and a rich breakfast experience. Grazie to all the Team and special thanks to the porters, wizards parking our car. Yes City Hotel has got a parking too: precious.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Property: Recently renovated. Clean. Elevator barely holds two people without luggage. There is a restaurant. The earliest breakfast is 7 AM. The earliest dinner is 7:30 PM. There is a well equipped fitness center. It has all the equipment including a bar bell but no dumb bells. There is a semi-private business center with two computer and a printer.
Location: Centrally located in center city. The entrance is a bit hard to find. Easy walking distance to restaurants and most sites.
Staff: Professional but not overly friendly.
Room: We had a suite on the 8th floor with only two other rooms. Very quiet. Very large with living room, bedroom and bathroom. Walls and flooring were marble and tile. Modern bathroom. Shower had a wand with no shower curtain and an inadequate wall to avoid spraying outside the tub. The living room furniture was old and wooden, My knees did not fit under the desk while sitting on the covered kitchen chair. The furniture coverings were dowdy. The mattress was good with a good pillow choice. A/C was great.
Price: Fair
Breakfast: Good choices including scrambled eggs and sausage.
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Date of stay: September 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I stayed here for 3 nights in early June, ‘23. We enjoyed our stay and recommend it.
The City Hotel is a modern, upbeat hotel in a good location – once you find it. Our car GPS had some difficulty with the small side street where it is located. From the main avenue the street appears to be a one-way that you should not enter, but it isn’t. The street continues a short way into an upscale area and then dead-ends at the hotel. The hotel offers valet parking for 30 euro, and though that sounded expensive, it was worth it for the convenience. The hotel is within easy walking distance of Piazza Ferrari, a main hub of the city with concert hall, beautiful fountain, restaurants, shopping, and both metro and bus connections. In other direction a short walk brings you to the fabulous “mansion row” street that is a Genoa icon.
The bright and cheery lobby area was connected to a highly rated restaurant where breakfast (very good) was served. The front desk staff was friendly, welcoming, and helpful. We initially had difficulty accessing the internet from our room and though they weren’t able to fix the problem right away, they saw to it that it was taken care of the next day.
Our room (#725, a premium double) was good sized with lots of room for luggage and other items. There was a minibar area with coffee/tea making facilities, a safe, and a small fridge. The room also had a desk, a small reading chair, a comfortable king bed, and lots of outlets nearby. Our room had a so-so view of city rooftops and a peekaboo view of the harbor. Rooms lower that about the 5th floor with have very little view at all unless they were on the front side of the hotel. The bathroom was attractive, with shower, bidet, and a reasonable amount of counter space.
All in all, the City Hotel is a good option for exploring Genoa – convenient, comfortable, and friendly,
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed four nights over New Year's and were really glad with the choice. The hotel is just a block from the tangle of streets of the Centro Storico and incredibly easy to reach by car. I liked that there were so many very good restaurants within easy walk of the hotel. Although Genoa is a working city, we never felt unsafe walking back to the hotel late at night. We didn't take the bus or tram while we were there but it seemed that public transportation was close and convenient from the number of stops we saw just a block or two from the front door. For the price paid I thought it was an excellent deal. The staff keeps everything very clean from the public areas to the rooms. The interiors seemed recently renovated and we appreciated the minimal design. The bedding was particularly comfortable. The bathroom was great: lots of space and a fully functional shower. We appreciated the self-serve business center to print out passports and proof of covid testing prior to our flight home. We didn't use the fitness center. There's an enormous public 24/7 garage across the street but valeting the car with the hotel was the same price. Their garage is in the building next door so there was never a wait for the car.
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for one night. The hotel is modern and cheerful. Its location is within the city center, a 25-min walk to the main train station. Breakfast offers lots of food and even a free cappuccino! There are several Best Western hotels in the area, I like this one because of its modern style and reasonable price.
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Review collected in partnership with Best Western
Date of stay: November 2022
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 3 nights in April. Price was 110 euros plus 30 euros a night for valet parking. Hard to get to the first time; Genoa has a maze of streets. The hotel is professionally run, the staff speaks English among others. There is an elevator, although it's tiny. We were on the 7th floor so it was a real plus. One drawback; there is no A/C until June. We left the window open so it wasn't too bad. The breakfast was very good with eggs, ham, sausage, cold cuts, toast, and the usual sweets done buffet style. The location is a "10" right in the heart of the city. They have a spa and sauna, but it costs 20 euros per person per day. This cost them a 4th star, as I would love to take a hot tub after a long walk around the city, but it's not worth 40 euros for 15 minutes in the tub. My advice: make it free or very cheap!
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Date of stay: April 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We liked our stay here. The restaurant was very good and the room was nice. We had some minor issues with the electrodes (usb plug not working etc) but when we told them, they fixed it. One suggestion - which i did provide to the hotel - to advise platinum level mbrs they get free water in the room. No one told us and well by the time we left 4 days later, someone mentioned it and we got water. The meal at breakfast was good and had a lot of options. The staff was nice too. Dinner was very good too. Parking, which i did tell them, was a bit pricey at €30 a day. While i do know they have to pay for garages i thought it was a little much in cost. The location was good. Got a little loud in our room late at night with people talking in the piazza near the fountain out front of the hotel. But not much could be done about that. Otherwise a nice stay and friendly staff. .
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BEST WESTERN PLUS City Hotel - Genova, Direttore generale at Best Western Plus City Hotel
Responded 23 Jan 2024
Dear Guest, Thank you for your kind review. We are glad you enjoyed your stay and appreciate your feedback. We will be sure to mention the free water for platinum members in the future. We hope to welcome you back again soon!" Sara Trabona | Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently spent time in Genoa and 2nd time used this hotel and again it did not disappoint. The location is perfect close to all central Amenities and shopping and is a excellent base for exploring. The rooms are of a good size with comfortable beds and nice bathrooms with tub to allow relax after a day walking! The staff are amazing,friendly and extremely helpful always willing to help and give advice but importantly making your stay comfortable!
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel and very accessible to all parts of the city. Good breakfast & the restaurant in the evening was pretty good. Comfy beds, pleasant room & very good service from the staff The only problem I had was that there was no bar, and I was directed to an Italian restaurant 30 yards away to get a beer, which I thought was pretty poor. I think some thought & planning is called for.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is well located. Be careful it's difficult to park and the parking is really expensive. The room was nice and well furnished. The room was quiet. The staff was kind and really helpful. Breakfast was OK, a lot a choice, but pastries was not so good.
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Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Genoa area.
PRICE RANGE
R 2,505 - R 4,175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western genoa, genoa best western
FORMERLY KNOWN AS
BEST WESTERN City Hotel
LOCATION
ItalyLiguriaItalian RivieraGenoaPiccapietra
NUMBER OF ROOMS
65
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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