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4.5
#3 of 95 hotels in Genoa
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Best Western Hotel Metropoli is a charming 3 stars hotel in Genova located only a few steps away from Via Garibaldi, facing one of the most enchanting squares in town, surrounded by historic buildings from the XVI century. All rooms have parquet floor and are comfortably equipped with LCD flat screen TV, kettle for tea/coffee and free wi-fi. The tasty breakfast buffet is greatly appreciated for the freshness of the local products such as fresh cuts and cheeses, the fruit salad and the most famous "focaccia" bread.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Spanish, German and 1 more
Location
Piazza Delle Fontane Marose, 16123, Genoa Italy
Name/address in local language
Best Western Hotel Metropoli
1,388 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
An older hotel that’s been gussied up enough so it’s acceptable for most to stay at, particularly as it has a pretty good location for tourism and a very reasonable price for what you get. Our room was not huge, but not small. The bathroom was fine. The bed was good. Breakfast was ok. What was excellent was the service. People were helpful and friendly. If you needed something, they were there for you. Attitude was on a level equivalent to the better hotels out there. If you want a no nonsense place to park your tired carcass at the end of the day at a price that won’t break the bank, this is the place for you. If you are looking for chic or luxurious ambiance, move on.An older hotel that’s been gussied up enough so it’s acceptable for most to stay at, particularly as it has a pretty good location for tourism and a very reasonable price for what you get. Our room was not huge, but not small. The bathroom was fine. The bed was good. Breakfast was ok. What was excellent was the service. People were helpful and friendly. If you needed something, they were there for you. Attitude was on a level equivalent to the better hotels out there. If you want a no nonsense place to park your tired carcass at the end of the day at a price that won’t break the bank, this is the place for you. If you are looking for chic or luxurious ambiance, move on.
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Date of stay: November 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the hotel three nights. The room was spacious with high ceilings and a bright bathroom equipped with a bidet. The room had a minibar fridge and tea/coffee machine. As with old buildings, the elevator is tiny! The sixth floor room afforded splendid views of the small square below through ceiling to floor windows. The front desk is staffed 24 hours and all are very helpful and speak English very well. They gave us recommendations to local eating places which we took and were very satisfied with the meals we had. The hotel is very well located in the heart of the city adjacent to the street of palaces Genoa is known for. The main shopping street and the Ferrari fountain are only about a five minute walk away and the port area is about 15 minutes. From the main railway station, a mile away, we had to take a taxi. There is a metro underground station about 10 minutes walk to the hotel but the metro does not function late at night. We needed to catch an early train and had to request the staff member at the desk to call a taxi. Twenty euros for the ride. We did not avail of the breakfast which was 10 euros per person per day. Took a look and decided against - it was a large version of a continental breakfast with the addition of boiled eggs! A drawback of the hotel is that it is not on street level. One has to walk up a dozen steps to reach the reception area. It is a strain hauling up or down your suitcases and bags. No escalator or elevator to assist! Overall, this is a good, clean hotel with comfortable beds and functioning air conditioning. Eateries are close by. I booked through HotelSlash.com and there was a miscommunication between the booking company and the hotel about the type of bedding we had requested. The hotel made the necessary changes without any fuss.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Get a high floor room overlooking the piazza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel. Basic but clean comfortable rooms, nice bathroom with good shower and toiletries provided, we had a room at the front overlooking the bus stops, can be a little noisy if window is open but totally didn't bother us. Only small criticism was the aircon could have been more cooling but would not put me off staying here again, very centrally located so perfect for getting around Genoa, staff so friendly and lovely. Breakfast is mainly continental which i enjoyed with a choice of scambled eggs, and a facility to boil your own egg, a coffee facility plus espresso or cappuccino made for you if you so wish, cereal, foccacia, pastries, yoghurt, fruit, jams, nuts, seeds, cheeses, ham etc, oh and cakes. In the afternoon there is complimentary coffee and pastries and foccacia. As a result I'm probably weighing in at 500lbs because well italy and the food is sooo nice.
Not forgetting the background 80s music. Love it.
All in all I'd totally recommend the metropli
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very welcoming check in and that theme continued with every staff interaction. They were friendly and not just responsive but proactive to our needs. A real highlight.
Our superior room was spacious, very quiet with a good bathroom and excellent wifi.
Location is brilliant - just a short walk from the centre of the old town with lots of good restaurants, bars, cafes in easy and interesting walking distance. There is a bus stop and taxi rank out the front and a metro station is about a 5 min level walk away. Recommendations: trattoria Rosmarino, the hole in the wall gelateria right next to Rosmarino, Le Collone and for pastries, coffee or an aperitivo - Mangini (cash only).
Breakfast was good with high quality ingredients and barista made coffee included (10 euro per person).
It was very hot when were there and the air con struggled to keep up but we slept fine and at any other time of the year it would be fine.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall location was good and walkable to everything needed.
Ac was not gold enough and overall the room and mainly bathroom is worn out which is a little uncomfortable and I couldn’t wait to go to the next hotel. Marks on bathroom ceiling, bathroom sink has a crack and many other things here and there.
The staff are nice and helpful but when we asked about trips to cinque terre and portofino we got wrong info. We gave the lady a brochure to explain but she explained it all wrong so we had to figure it all on our own
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cinzia Cantatore, Proprietario at Best Western Hotel Metropoli
Responded 09 Aug 2022
Dear 262yasminem, Thank you for the compliments to the staff and I'm glad you enjoyed the location. I'm sorry we could not fix the problems you encountered in the room during your stay and I hope we will have another chance to make it right. Hope to see you again on your next trip to Genova. Arrivederci, Cinzia Customer Care
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good central location that is easily walkable (about 200m) to Piazza De Ferrari, the main square. Yet, because of the location, it didn't feel overly touristy or overwhelming. We booked the Deluxe room which was comfortably large. Parking though is located about 250m in a public garage next to a Coop supermarket. It costs 24 euros for 24 hours. The staff are highly efficient, helpful and seem to truly enjoy their work! Kudos to the team. We enjoyed our stay. If there was one thing that can make a difference, it would be be better stronger hangers! Yes, sturdy hangers for clothes(coats) that don't fall off instantly once you hang up your winter coat!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect location for exploring Genova and the surrounding area. Bus stop and taxi rank right outside hotel for ease of getting to train stations. Hotel is right on edge of pedestrian area of old Genova so a short stroll takes you to the heart of things and the old port. Lots of great restaurants close by. The staff were all amazing, so friendly, helpful and knowledgeable. Just after the cancellation period I realised that I had made an error and actually booked twice, but the receptionist was so lovely on the phone and sorted everything without penalty. Breakfast was excellent, including the facility to boil your own egg, lots of variety and great Tea!! Complimentary pastries at any time of day and a variety of soft drinks offered on arrival, made the stay even better. Room very pleasant and spotlessly clean with fresh sheets every second day of our 5 night stay. I would highly recommend this great hotel.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is walking distance to everything and not in the maze of small, medieval streets that are easy to get lost in. The hotel entrance is right off the main road. The staff were very friendly, the room was clean and spacious, the breakfast was delicious, and the snacks in the afternoon were a nice touch.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a great hotel the Metropoli is! It is situated close to the station, theatre, and within the incredible alleys in the old town. The staff are excellent and very helpful. The rooms are great - we had room 313 which was spacious and very comfortable. The breakfast buffet was excellent too with a wide range of hot and cold choices. Our group thoroughly enjoyed our trip to Genoa and that was helped by the fact that the Metropoli was so good. We know where to stay if we visit Genoa again!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is excellent, steps from the historical center, the shopping areas, opera house and many restaurants and cafes. Buses just outside and the metro a couple of blocks way. Rooms are small but adequate. Everything is clean and well-maintained. Breakfast is good, with a new Covid arrangement of allowing you to pick whatever you want from a menu instead of a buffet. The staff is excellent. Very friendly and many English speakers.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there,
yes from Piazza Principe railway station the bus to take to arrive at the hotel is #34 and the stop is called Piazza Fontane Marose. The hotel is right there in front of the bus stop!
Hope to see you soon
Best regards,
Cinzia
Customer care
Hi,yes there is a kettle for coffee and tea and also a mini-fridge in the room.
the city shuttle bus stops at 200 mt from the hotel.
Thank you for your interest in our hotel and see you soon maybe!
Cinzia
Customer Care
Good afternoon,
I gladly inform you that twin beds rooms shall be available, but it depends on our daily availability.
Before confirming, we would need to know the expected dates of departure and arrival
I'll be available for any further info you may need and wish you a nice day.
Kind regards,
Dear Jerry,
We are only 15 minutes walking distance from both train stations.
If you will be arriving at Genova Piazza Principe, then you will have to take bus n. 34 and get down at the 5th stop, which is right in front of our property.
While, if the train station is Genova Brignole, I suggest you to take bus n.18 and get down at DeFerrari square’s stop, only 100 metres far from us.
Hoping this been helpful, I whish you a lovely day and send you my best regards.
Nicole - Front Desk
There are more places to choose from in the Genoa area.
PRICE RANGE
RÂ 2,070 - RÂ 3,409 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western metropoli, best western genoa, genoa best western
LOCATION
ItalyLiguriaItalian RivieraGenoaPiccapietra
NUMBER OF ROOMS
52
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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