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Best Western Plus Hotel Spring House

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Traveller (325)
360
Panoramas (16)
Dining (95)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Our location in the center of Rome, walking distance to the Vatican, Saint Peter's Basilica, Sistine Chapel and much more of historical Rome,international standard of quality and Italian hospitality are what make up an unforgettable stay in Rome. The Best Western Spring House's recently renewed and renovated style give you the ultimate "home away from home" experience, whether visiting for business or leisure.
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Property amenities
Room service
Free High Speed Internet (WiFi)
Breakfast included
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
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Room amenities
Air conditioning
Minibar
Room types
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Family
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
222Restaurantswithin 0,5 km
26Attractionswithin 0,5 km
1 508Reviews
898Photos
49Q+A
100Room tips
Traveller rating
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  • 166
  • 38
  • 32
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Popular mentions
Long story short this hotel ruined my family vacation and now they are lying about the incidents. I have stayed at Best Western around the world never had any issues except this hotel. We had just stayed at Best Western Premier Dante in Barcelona and loved the hotel no issues
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Response from ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House
Responded yesterday
Dear Angie F. We are always grateful for our guest’s feedback because it is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide so, thank you very much. We are saddened that your experience did not meet your expectations because providing a comfortable, clean and well-maintained accommodation, as well as an outstanding customer service is critical for us. Everything regarding this matter was already discussed with you in private so; we will not relate it here but allow us to highlight again that a penalty of € 120, 00 has been applied because you have broken the second bed provided after we replaced the first one (broken too). Honestly, it was the very first time it happens to us. In fact, we always receive positive feedbacks regarding our beds and sofa beds, described as very comfortable with an excellent mattress; they are without doubt suitable for adult size and not fragile at all! In this period of the year for example, we are used to host some rugby players and never had any kind of issue with the beds. For what concern the rate, you have booked and paid for one room: please note that the second room was not owed to be complimentary because, we have assigned you a perfect quadruple room and we ended up with 2 broken beds. You have called the hotel at 02:00 pm, informing the front desk that you did not want to keep the double room that we proposed at a discounted rate (30% off). You authorized our Front Office manager to move your stuff from one room to another so; we are surprised that you are blaming the Hotel regarding this. We offered a very special rate that you accepted for the first night but not for the rest of your stay so, this is the reason why it was not possible for you to keep the second room. We are very sorry that your experience was not as positive as for others on this site. We may be not perfect but we always offer the maximum we can to our guests and most of them are fully satisfied with our service. Yours sincerely, Mana Radofa Customer care specialist Best Western Plus Hotel Spring House
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Room was good size , spotless and clean. the tarrace was so good. The bed and pillows were comfortable. Breakfast was very good. However we needed to pay little money for any fried egg. The staff were helpful and ready for all your questions and guided us to all Rome
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We have stayed at this hotel three times in six years and it improves each time we stay there. We were very impressed with the fantastic decor, comfortable beds, friendly staff, great location and amazing breakfast and coffee. There was absolutely nothing that we could fault as
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Response from ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House
Responded 2 weeks ago
Dear Angela, Thank you very much for choosing again Best Western Plus Hotel Spring House and for sharing your third experience with us online. We know that there are several options in the city and we are honored that we will remain your preferred "home" in Rome. We are immensely pleased to know that you really enjoyed your stay with us, in every aspect. We are elated to hear your wonderful feedback regarding our team members for their friendly and helpfull service: we are indebted with your kind words Since it is our goal to constantly distinguish our property with the quality of service and attention to detail we are glad that you have noted our improvement every time you come. We recently renovated our rooms and we are happy that the modern design was to your liking. Your loyalty is our best rewards and we wish to welcome you back again very soon. Thank you so much. Warm regards, Mana Radofa Customer care specialist
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Very happy with the room. It fitted us (2 adults + 3 kids) very well. The hotel is really close to Vatican, and many other attractions (Colosseum, Forum Romanum, Bioparco, Fontanna di Trevi and many more). It is also 6 minutes away from Ciprio Metro station.
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Review collected in partnership with Best Western
Response from ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House
Responded 3 weeks ago
Dear FarAway27999548474, Thank you so much for visiting Best Western Plus Hotel Spring House and for taking a moment to share your experience here on TripAdvisor We are pleased to hear that our prime location and our comfortable and clean rooms were instrumental in making your stay an enjoyable one. Our location is definitely one of the things we are very proud of about our hotel because it is a great point of start to explore our wonderful Rome. We are so lucky to have a property next to the Vatican Museum and well connected with the historic center. We are looking forward to welcoming you back in a not very distant future for another memorable stay with us, until then should you require anything ,feel welcome to contact us. With kindest regards Mana Radofa Customer care specialist
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2 nights at this beautiful hotel and I am very satisfied because it was clean quiet and in an ideal location. The breakfast was excellent and the staff were also very helpful, and always ready to help.
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Review collected in partnership with Best Western
Response from ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House
Responded 5 weeks ago
Greetings from Rome!! Dear JOHN BAPTIST B, We are so glad to read such a positive review from you and we would like to warmly thank you for having spent part of your time sharing your opinion. We are pleased to know that you enjoyed the location as well as the varied buffet breakfast,the friendliness of our Team and the level of cleanliness of the entire property. We always try to make our guest’s stay as pleasant as possible and we are happy when we can see we succeeded in it. We really do hope to have the pleasure of welcoming you again, should you fancy coming back to Rome! Warm regards, Mana Radofa Customer care specialist
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All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
main bedroom
Professional photo exclusively commissioned by TripAdvisorBest Western Plus Hotel Spring House
Master Bedroom in the Superior Triple Room at the BEST WESTERN Hotel Spring House
Professional photo exclusively commissioned by TripAdvisorBest Western Plus Hotel Spring House
Master Bedroom in the Superior Triple Room at the BEST WESTERN Hotel Spring House
Professional photo exclusively commissioned by TripAdvisorBest Western Plus Hotel Spring House
Master Bedroom in the Standard Triple Room at the BEST WESTERN Hotel Spring House
Professional photo exclusively commissioned by TripAdvisorBest Western Plus Hotel Spring House
Master Bedroom in the Junior Suite at the BEST WESTERN Hotel Spring House
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12345694
What is the voltage in the rooms? Do I have to bring a converter if coming from USA?
Why, yes. Yes you do. Nowadays they are smaller, very portable and much less expensive as compared to when I traveled there in the 70's and 80's. Have fun.
1 vote
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Do they allow early check in. If so how much is the charge
Yes they do However they can’t allocate rooms as check out for guests is 11am and rooms are usually being cleaned for new arrivals. What I have seen them do is keep your luggage tagged and safe until they can allocate a free room. They are very friendly and accommodating just chat with the intake clerk and I’m sure they’ll be helpful
1 vote
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Does the hotel have someone we can books tours with?
You’ll get better deals online before you go, the hop on hop off buses go to all the sites on a circular route, worthwhile going a circuit to get your bearings don’t buy a trip from the hawkers around the main sites you’ll pay “tourist” rates. Plan your days there is a great deal to see and you’ll be surprised at how long you can spend just soaking it all up. Precooked Vatican City museum, Sistine etc is a must if you want to see them, similarly for the Colosseum / Forum as queues at peak season for these can be horrendous and pre booked you get straight in with a guide.
0 votes
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My friends were saying a lot of pickpockets in Rome. Is this area safe
We heard the same thing and were prepared (wore money belt, don't carry lots of cash, etc.) but fortunately we did not run into a problem EXCEPT once when we were getting on a Metro. We had just gotten in and a group of teens came in and stood next to us. One of the boys, about 14 maybe, kept bumping into me for no reason and I suspected he might be trying to pickpocket. Once I looked at him, he went back to the group. Maybe he was maybe not but just be careful when you are in a crowd like on the Metro or bus, big crowd, etc. But really, we did not feel at risk at any of the places we went to and felt fairly safe at all times. Also know that there are so many police and military personnel posted at all the main attractions which made us feel more secure albeit a little distracting but not in a bad sense.
1 vote
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For a female solo traveller is the area where this hotel is safe to walk around
Yes, we felt safe. That is an important part of my holiday is safety. Albeit I’m always aware and alert to the environment especially in cities.
1 vote
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12345610
"The double storey rooms are great for families"
"junior suites have a lot of room, but bathroom is downstairs"
"Check the room before you stay."
"oddly, I was necxt to elevator, which was not an issue, but guests in next room were loud...crying baby!"
"If reserving a Queen Superior, tell them NOT to put you in #152."
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PRICE RANGE
US$122 - US$265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western romerome best western
LOCATION
ItalyLazioRomeTrionfale
NUMBER OF ROOMS
76
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