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Calle Marques de Valdeiglesias 1 Esq. Gran Via, 28004 Madrid Spain
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US$411
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Traveller (895)
360
Panoramas (11)
Room & Suite (377)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/11/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Principal Madrid
Updated 21/11/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 490 in Madrid
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
The Principal Madrid Hotel is much more than a luxurious modern boutique hotel. Its prime location in the heart of Madrid, its exclusive entrance, its 76 elegantly appointed rooms, the stunning Terraza (rooftop terrace,7th floor) with what may be the best views in Madrid, and its Ático (penthouse, 6th floor) where avant-garde haute cuisine meets classic cocktails in a space with the best music are reasons enough not to miss the opportunity of discovering this renovated building, now one of the capital’s must-see sights. The hotel’s impressive Ático and Terraza boast the best panoramic views of downtown Madrid. In both, amid large, lush garden areas, you can sip a cocktail or order from the menu concocted by Ramón Freixa (2 Michelin stars), soak up some sun in the Solarium or enjoy the sound of the overflow pool and the best ambient music or our outdoor showers in summer… and always with the finest service to ensure that your every wish is granted.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Rooftop bar
Highchairs available
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun deck
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Complimentary toiletries
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Boutique
Languages Spoken
English, French, Spanish, Italian
1926Reviews28Q+A100Room tips
Traveller rating
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Most Recent
David wrote a review Yesterday
Charlotte, North Carolina2 contributions
Staff was so Courteous and went out of their way to assist and direct us. Room was very clean and housekeeping staff came twice a day!! Terrifically located in the city. Will be staying again at the property. Look forward to more stays at sister properties too
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Date of stay: June 2022Trip type: Travelled
Room Tip: Be sure to visit the rooftop bar.
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Julie B wrote a review 19 Jun
Perth, Australia29 contributions30 helpful votes
Loved our 3 night stay. Very comfortable room, bed and pillows. Nice shower anthick quality towels. Superb central location, within walking distance to all main shopping areas. Great food at breakfast. Nice terrace area for drinks, with views across the rooftops! Good coffee areas. Tranquil spaces. And helpful staff. Thank you.
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Date of stay: June 2022Trip type: Travelled
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 5 days ago
Dear valued guest, Thank you so much for sharing your amazing review regarding your recent stay with us! I am thrilled to learn that you enjoyed our location in the heart of the city so much. Thank you for mentioning the comfort of our rooms and the quality of the buffet breakfast. We hope to welcome you again very soon! Kindest regards, Carolina García Guest Experience Manager
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marcela p wrote a review 16 Jun
2 contributions
+1
Excellent location, excellent service, nice atmosphere , rooms and breakfast are excellent. A boutique hotel with premium rooms , the terrace has fantastic views , ideal for drinks . We went three times during our trip to Spain and Italy . When we arrived , back from Oviedo and back from Italy and we rated our experience at the top .
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Date of stay: June 2022Trip type: Travelled
Room Tip: If you want to dine at the restaurant ( michelin stars) book in advance
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 1 week ago
Dear marcelap147, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. I am delighted to learn how much you enjoyed the experience at The Principal. Thank you for remarking the service provided, the comfort of our rooms and the central location. Should you require any further assistance or information, please dp not hesitate to contact me. We look forward to welcoming you again soon. Thank you for your confidence in us. Kind regards, Carolina García Guest Experience Manager
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DocmomBoston_MA wrote a review 10 Jun
Boston, MA16 contributions15 helpful votes
My family stayed for one night at this gem of a hotel. We arrived at 7:30am after a transatlantic flight, jet lagged and exhausted. We didn't expect our rooms to be ready but the staff kindly arranged for one room and offered each of us a glass of cava or cup of coffee. The rooms are lovely and the beds were so comfortable. The view from the terrace was lovely. The location was perfect--walking distance to all of the central sites of Madrid. Upon check-out, the staff arranged transportation to the airport at the same price as a taxi and the driver was terrific. We spent the rest of our trip in Barcelona and had a great time but everyone in the family wished we could have brought the Principal with us.
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Date of stay: June 2022
Value
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 1 week ago
Dear DocmomBoston_MA, Thank so much for sharing your excellent review regarding your stay with us! It is very nice to read such nice comments like yours. I am thrilled to learn that you enjoyed our location so much as well as our welcome drink and rest of services. Thank you for mentioning the well appointed rooms and the staff attencion. We truly hope to welcome you again soon! Kindest regards, Carolina García Guest Experience Manager
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Sverige1 wrote a review 08 Jun
Stockholm, Sweden2 contributions4 helpful votes
We stayed at the hotel 26-29 May, 2022. Paying a higher price for a 4+ star hotel, this hotel (and especially the service) was a big disappointment. Pros: Upon reception, we were greeted nicely and offered a glass of cava. The location is great. Beautiful rooftop area. The breakfast buffet is very nice, and the staff in the buffet were very nice. Cons: Upon arrival, the luggage didn’t arrive to our room. We had to call the reception (which many times never answered the phone). Approximately, 2 hours later the luggage arrived. When it arrived, they had clearly delivered it to the wrong room earlier, as the tag on it said a different room number. The second day, my Ralph Lauren white shirt (which I laid on the bed sheets before we left the room), was missing. Again, I called reception but no one answered the phone. (We had extra sheets on our bed which were also taken away, so we assume the shirt was taken with the sheets to the laundry.). We went up to the reception and they said they would “look into it”. I never heard back from them that day. The next day, I called reception again (again no one answered the phone) and asked for them to contact me about the status that day on my cell phone. Again, NO ONE contacted me. The next day, on the morning of our departure, I asked about the status and the response was “we don’t know. We will send it to you in Sweden if we find it”. That is completely unacceptable. If they would be more customer service minded, and had updated me along the way about the status- that would be so much more acceptable. Also, on the second day the drinking cups in the room were taken away but not replaced. We tried to call reception (again, no one answered) so we asked a service staff in the hall. We had to ask them 2x, and 1.5 HOUR later they came with glasses. During checkout, we were told that we had a charge of 28Euro for wine and beer that was ordered to our room. We NEVER ordered this…they looked at the receipt and it clearly was someone else’s signature that signed this to our room number. They said they would delete the charge, but this also makes me concerned about the professionalism/security of the staff if they did room service and charged to our room- but they clearly did not come as we were never there and also never ordered room service. Update: After writing this review, I was contacted by management from Principal Madrid. They offered to reimburse me for the lost shirt as well as offered me a one night stay at their hotel in the future. At the conclusion of the email, they also asked me to modify or DELETE my review on TripAdvisor. Several days later, after I had been reimbursed for my shirt, they sent me another email asking if I "had time to modify or delete" my review. So, this is my modification. I don't think it helps my opinion of the hotel...as it feels as if they are trying to force me to change or even worse, DELETE, my review. However, I do appreciate that they quickly addressed reimbursement for the lost shirt. This all could have been avoided if they just communicated with me during my stay.
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Date of stay: May 2022
Rooms
Location
Service
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Peter Smith wrote a review 04 Jun
Marlborough, United Kingdom6 contributions3 helpful votes
Called Adrian direct to enquire about rooms and prices, and he was just utterly lovely, kind and funny, ensuring we were given the best room and rate for our 3 person family visit. We accepted it there and then as he was trustworthy and there just are not many big city hotels where you feel like the owner really wants to help you to come. There was no falseness and the hotel is small enough for all the staff to enjoy being there as a team. He followed through and the room was pared-down chic, cool and inviting, the Super King topper was so comfortable, the room itself so quiet despite its totally central location above very busy roads, the windows seal perfectly and the aircon is very quiet. It is a rounded building with classic marble and wrought-iron central staircase, and the reception is at the top with sense of elegant calm living, and looks out through to the beautiful balcony with olive trees, travertine, cane, marble, and sky. The terrace one floor up is gorgeous, also greenery and views and simply space to lounge and be in the light and warm air. We ate on the balcony at the Artico restaurant and had the most sumptuous paired wines with each course and the care and attention of the lead waiter. Their belief in what they do is profound and contagious. We spent the most lovely 5 days at the end of May 2022.
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Date of stay: May 2022
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear valued guest, Thank so much for sharing your excellent review regarding your stay with us! I am thrilled to learn that you enjoyed our location so much as well as our service and restaurant. Thank you mentioning the well appointed rooms. We truly hope to welcome you again soon! Kindest regards, Carolina García Guest Experience Manager
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JosephineTinsley wrote a review 02 Jun
Singapore, Singapore32 contributions5 helpful votes
Beautiful little hotel in the heart of Madrid. We stayed during a very busy weekend and felt that the service declined a lot during the weekend. Had to wait more than 15 minutes for a coffee at breakfast! Laundry and ironing was extortionately priced. Lastly, the room was small and we did not have any space for our big luggage which meant we needed to unpack everything during our three night stay. This hotel is beautiful for sure, but we won’t be staying here again, as we need good space and service.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Come during quiet times.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear Mrs. Tinsley, Warm greetings from The Principal Madrid. Thank you so much for taking the time to review your experience. Please accept our most sincere apologies for not meeting all your expectations, we really sorry for the delay during the breakfast service. Your feedback is highly appreciated. It will help us to continue growing and improving our services. On the other hand, I kindly inform you that the The Principal Madrid have 76 rooms divided in 6 room categories. On future visits, I will be pleased to personaly assist and find the most suitable room according to your needs. Should you require any further assistance, please do not hesitate to contact us. Thank you for your time and consideration. Kind regards Carolina García Guest Experience Manager
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zurichgrad wrote a review May 2022
Zurich, Switzerland331 contributions193 helpful votes
We are not usually overly found of boutique hotels but The Principal really blew us away. We loved all of it, the location, the service, the looks, the terrace... The attention to detail is outstanding and all the interaction with the hotel was very smooth, including exchanging emails as we had to postpone our visit due to the pandemic. We were impressed and highly recommend this hotel, be it for couples or a family!
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Date of stay: May 2022
Rooms
Location
Service
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear zurichgrad, Warm greetings from Madrid. Thank you so much for taking the time to share your recent experience with us and other Tripadvisor users. I am delighted to learn how much you enjoyed the experience at The Principal. Thank you for remarking the service provided, the central location and the Terrace located on the seventh floor of the hotel. Should you require any further assistance or information, please do not hesitate to contact me. We look forward to welcoming you again soon. Thank you for your confidence in us. Kind regards, Carolina García Guest Experience Manager
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Robhaus wrote a review May 2022
Dallas, Texas13 contributions2 helpful votes
Great hotel and staff. Conveniently located to all tourist attractions and Chueca neighborhoods. Very comfortable room and very clean. Staff attentive and friendly. Great rooftop with excellent views of Madrid. Craft cocktails are a ,just have at the bar.
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Date of stay: May 2022Trip type: Travelled
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear Robhaus, Thank so much for sharing your excellent review regarding your stay with us! I am thrilled to learn that you enjoyed our location so much as well as our staff atention and the views from the rooftop. Thank you mentioning the well appointed rooms. We truly hope to welcome you again soon! Kindest regards, Carolina García Guest Experience Manager
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lovelovetravel wrote a review May 2022
san francisco7 contributions
With a great location, nicely decorated rooms, gracious service and beautiful roof top The Principal checked off all the boxes I look for in a small luxury hotel. The only food I had was room service one evening; it was not only delicious but all beautifully laid out on a silver tray, with real linen napkin 😃
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Date of stay: May 2022Trip type: Travelled
Room Tip: My room 412 was on a side street with a nice view of the church spires across the street. Nice...
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 3 weeks ago
Dear valued guest, Thank you so much for taking the time to review your experience after your trip to The Principal Madrid. I am thrilled to learn that you enjoyed our location so much as well as our room service. Thank you mentioning the rooftop with amazing views of the city. Should you require any further assistance or information please do not hesitate to contact me. We look forward to welcoming you again soon. Kind regards, Carolina García Guest Experience Manager
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PRICE RANGE
US$296 - US$432 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridChueca / Gran Via / Justicia / Centro
NUMBER OF ROOMS
76
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Frequently Asked Questions about The Principal Madrid
Which popular attractions are close to The Principal Madrid?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.4 km), Fox In A Box Madrid (0.1 km), and Civitatis (0.4 km).
What are some of the property amenities at The Principal Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Principal Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Principal Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Principal Madrid?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Principal Madrid?
Conveniently located restaurants include La Vaca Argentina, Entre Santos Madrid, and Lettera Trattoria Moderna.
Are there opportunities to exercise at The Principal Madrid?
Yes, guests have access to a fitness centre, fitness classes, and locker rooms available in the fitness centre during their stay.
Does The Principal Madrid have airport transportation?
Yes, The Principal Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Principal Madrid located near the city centre?
Yes, it is 0.6 km away from the centre of Madrid.
Are any cleaning services offered at The Principal Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Principal Madrid offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.