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Senator Castellana Hotel

Traveller (175)
Room & Suite (140)
Dining (35)

About

Location
Cleanliness
Service
Value
The modern Senator Castellana Hotel matches a friendly and warm atmosphere with elegance and comfort and it is perfect for tourists and guests for bussiness trip. It is located in the finantial and commercial heart of Madrid and it offers a wide and wellequipped accommodation in a comfortable location. The hotel is on Julián Besteiro street (formerly called General Varela), which is very close to the famous "Plaza de Cuzco" and the Castellana Avenue.
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Property amenities
Room service
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Wheelchair Access
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Room features
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
175Restaurantswithin 0,5 km
10Attractionswithin 0,5 km
562Reviews
338Photos
14Q+A
21Room tips
Traveller rating
  • 106
  • 251
  • 143
  • 40
  • 22
Time of year
Traveller type
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  • English
Popular mentions
Very nice hotel at a reasonable price very close to Santiago Bernabeu stadium. The staff is polite, but with very poor knowledge of English. The rooms are clean and quite. The breakfast has everything you can ask for.
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Response from Senator-Hotels, CM at Senator Castellana Hotel
Responded 4 weeks ago
Dear guest, We are delighted to know your rating and thankful for your kind comments regarding our hotel and staff. We continuously work to provide our guests with an exceptional service, because our goal is for all our guests to leave our establishments with memorable moments of their stay. I would like to reiterate our gratitude and hope we can serve you at our hotel again. Respectfully yours, Senator Castellana Hotel
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I booked one night in this hotel as I had to do some bureaucracy nearby. Hotel although located in central Madrid, it is not in the tourist area. This is a purely administrative and offices part of Madrid however you have Metro not far from hotel. I would say this is a purely
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Response from Senator-Hotels, CM at Senator Castellana Hotel
Responded 4 weeks ago
Dear guest, Thank you for taking the time to leave your feedback regarding our hotel and his location. We really appreciate your kind comments about our check-in and check-out procedure, as we are constantly improving them to provide maximum comfort for our guests. We regret your difficulties with the air conditioning. Nevertheless, if I may, we would ask guests to please bring such matters to our attention during their stay, so we may resolve any such inconveniences immediately. We are entirely at your disposal and would be delighted if gave us the opportunity to welcome you to our hotel again. In the meantime, we will continue working towards achieving our goal, which is for our guests to have the best stay possible at our establishment. Respectfully yours Senator Castellana Hotel
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Biggest problem is sound isolation which close to 0. You can hear what does your neighbors do and what they say. Light in the bathroom was not sufficient. Pillows were quite bad. Breakfast was less or more fine. Selection was narrow but sufficient. I liked fresh orange juice!
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Response from Senator-Hotels, CM at Senator Castellana Hotel
Responded 4 weeks ago
Dear guest, First of all, we want to thank you for choosing our hotel for your stay in Madrid. We have notified your comments about the noise in your room to the maintenance service.Thank you for your feedback about that, because it helps to detect and rectify possible future problems.Nevertheless, we would like to know about these issues during the stay of our guests in order to take swift action, thereby obtaining a completely different impression of our establishment. We are your disposal at any time and we´re looking forward to welcome you back in our hotel or in any of our Senator Hotels & Resorts chain establishments. Respectfully yours, Senator Castellana Hotel
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+3
After a two night visit, I am very satisfied about this hotel. The furniture is a little old fashioned, but very clean. The staff was friendly and correct. Location not super, but close to a metro station. It only needs about 30 minutes to go to the center. The morning starts
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Response from Senator-Hotels, CM at Senator Castellana Hotel
Responded 4 weeks ago
Dear guest, I would like to thank you for your kind comments. We are very glad that you found the hotel clean and comfortable. We are glad you have enjoyed our breakfast service and were satisfied with our staff. Providing great service to our guests is our main priority and we are very glad to know, that we achieved this important goal during your stay. Concerning your comment about the lack of the hotel room renovation, we would like to inform you that we´re in a process of regular updating and renovation of our hotel rooms and their facilities and as you mentioned we have already the possibility to offer our guests upgraded hotel rooms, if required. We are at your disposal at any time and we’re looking forward to welcoming you back again. Attentively yours, Senator Castellana Hotel
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We have stayed here several times, Nice hotel near the stadium and a short walk to the metro system. The Gran Via is 15min with the metro. Nice staff and they have a pool there in the summer, from June i think.
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Response from Senator-Hotels, Gerente at Senator Castellana Hotel
Responded 10 Aug 2018
Dear guest, First of all we would like to thank you for taking the time to share your opinion and about our newly renovated hotel. For the whole team it was a real pleasure to host you and we were deeply flattered by the beautiful words you have dedicated to the hotel, and we were very pleased to have met your expectations. We would like to inform you that the season in which the pool is open is from 23rd of June to15th of September 2018. We are your disposal at any time and we are looking forward to welcome you back We stay in your entire disposal and hope that you return to visit us in other occasion, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay in our establishment. Respectfully yours, Javier Álvarez GM Senator Castellana Hotel
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorSenator Castellana Hotel
The Standard Single at the Amaral Hotel
Professional photo exclusively commissioned by TripAdvisorSenator Castellana Hotel
The Standard Double at the Amaral Hotel
Photo provided by managementSenator Castellana Hotel
Executive Room
Photo provided by managementSenator Castellana Hotel
Habitación
Professional photo exclusively commissioned by TripAdvisorSenator Castellana Hotel
The Standard Double at the Amaral Hotel
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12345628
one way ( and the best ) to find out is to call them.... enjoy... and receptionist Mayté is the very best!!!
0 votes
Hi, is there a iron in each room. Are there tea or coffee making facilities
Iron was not available in the room but i got it from the service counter on request.The coffee machine making facility is available in each room. Regards
0 votes
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Hi. I were in Winter so I can´t help you, pool was closed
0 votes
Sorry, can't help you, we didn't use the pool.
1 vote
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123
"We had room in a quiet corner"
"If the room gives even the slightest impression that someone has been smoking there ask to change. The staff are more than willing to help."
"Rooms on 4th floor were quieter..."
"All rooms where spacious to cater all needs."
"Please keep the swimming pool open. Your guests want to use it!"
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12345
PRICE RANGE
US$57 - US$154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunotel amaral madridsunotel amaral hotel madrid
LOCATION
SpainCommunity of MadridMadridCastillejosTetuán
NUMBER OF ROOMS
123
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