This hotel should be a 7 star, it’s amazing, you don’t even need to leave the resort at all. Everything you can think off, has already been thought about and put in place. I have traveled the world and always go to 5 star hotels but this hotel is beyond a 5 star. The food is amazing, the rooms are amazing, the staff are amazing and there is not one thing I can fault this place on. You haven’t lived life if you don’t come here. Amazing weather as well. It’s like a bit of heaven has touched earth.
This hotel truly deserves its five star rating. From the moment you enter and check in you feel welcome. The staff is very hospitable and cares to your needs. Rooms are nice with lots of space, we stayed in a grand deluxe room which offers everything you might need. The hotel offers a fantastic Michelin star restaurant and an exceptionally good rooftop bar. I cannot recommend this hotel enough, if you're looking for a hotel in Barcelona I suggest you look no further.
I would give this hotel more than 5 stars if I could. Apart from being a beautiful property in superb location, the most striking aspect of this hotel is the staff and the level of service. I have never been to a hotel like the Serras where I was truly convinced that the staff were genuinely very happy to be there and loved what they do. And this was at every level. From Diego the reception manager to the reception staff, the doormen, the restaurant staff to the room staff. They are highly attentive without being intrusive, very knowledgeable about their property and their city and immaculately well trained without hint of pretentiousness. I did not meet the manager but he and his team are to be commended. We were there for 7 days during the corona virus crisis and the Serras made our stay a pleasure in a very difficult and anxious time. We hope to return to Barcelona in better times and one of the reasons will be the Serras.…
My wife and I spent 3 wonderful nights here. Had to try it based on the reviews and didnt disappoint. Service of a Ritz in a small intimate boutique hotel setting Checkin staff were perfect. Hot Towels and drinks upon arrival She showed us our room and whole hotel. Bellhop super friendly helped with luggage and anything we needed. Hotel arranged dinner reservation one night as well as airport transfer each way. Housekeeping perfect. Had a bottle of Cava in room upon arrival as well as chocolates. Fresh water in glass bottle and different treat for each of us at night. Location great in gothic quarter. Rooftop nice. Would use small pool in summer not heated for winter Only 20some rooms so really nice feel. We had a junior suite was nice bedding very comfortable pillows great. Nice rain shower. Got breakfast package nice buffet and hot options omelet etc. Staff was really what made stay special. Would love to go back again next time in Barcelona. …
This tastefully appointed boutique hotel has a mere 28 rooms, which helped make our stay here memorable as the employees (Carolina et al) really made us feel like we were taken care of. They went above and beyond to help us and meet our needs, from switching our room to another one (an upgrade!) on a different floor owing to noisy neighbors, to calling the airport umpteen times to get our missing luggage to us. I can't stress enough how genuinely friendly, helpful, and professional they are. The hotel restaurant was AMAZING - we had dinner there twice and it was absolutely the culinary highlight of our trip. I think it is greatly underrated and it is a MUST. The rooftop is great - calm, intimate, with great cocktails, a view, and a pool. I really can't recommend this hotel enough and I look forward to staying here again soon. …
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