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Hotel Puerto Palace

Traveller (650)
Room & Suite (289)
Pool & Beach (137)


The Hotel Puerto Palace boasts 314 air-conditioned guestrooms (Junior/Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, and a safety deposit box. Our expansive panoramic gardens and terraces invite you to relax while enjoying our 3 swimming pools, one with a waterfall, 3 whirlpools and a children’s pool. Other amenities include three panoramic elevators, Puerto Palace gym, tennis court, massage parlour, mini-golf, table tennis and a volleyball court. The hotel offers a three-meal buffet restaurant and a bar with nightly live music and an array of live shows throughout the week. At the Hotel Puerto Palace we’ve redefined meetings and events by providing 6 flexible indoor meeting venues totaling over 600 m2 as well as a number of outdoor spaces which we will adapt to your specific needs.
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Property amenities
Room service
Fitness Centre with Gym / Workout Room
Free Internet
Free parking
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Mountain View


Full view
76Somewhat walkable
Grade: 76 out of 100
14Restaurantswithin 0,5 km
3Attractionswithin 0,5 km
1 033Photos
57Room tips
Traveller rating
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  • 484
  • 137
  • 39
  • 25
Time of year
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Popular mentions
Spent half term with our great nephew in this fantastic hotel. We have been previously. The Director David Herrera is fanstatic, The reception staff are fantastic nothing is too much trouble. The Restaurant staff are excellent and the buffet food is excellent and varied. The
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Response from MarkM10172, General Manager at Hotel Puerto Palace
Responded 2 weeks ago
Dear Marcia S. Thank you very much for choosing to stay at the Hotel Puerto Palace on your recent visit to Tenerife and for your complimentary review. I am so pleased to read how much you enjoyed your stay and especially about the great service you received from our staff, as well as how much you enjoyed our food and entertainment programs. We look forward to welcoming you back in June. Warm regards, Mark Menzhausen
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Third time staying and last time,arrived Christmas Eve for two weeks.recption ok got the room we booked.safe deposit not cheap 2 Weeks £35 euros,shower broken. Mend not. Done right,first night at restaurant bad if you English waiters more for the Germans had ask to have the
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Response from MarkM10172, General Manager at Hotel Puerto Palace
Responded 11 Jan 2019
Dear Guest We are disappointed to hear about your recent experience and I would like to apologize for the areas in which we were unable to meet your expectations. It is our hope that you will give us another opportunity to serve you when your holiday travels return you to Tenerife. Best regards, Mark Menzhausen
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Was very impressed when we arrived, outside the hotel looked amazing and decorated with Christmas decorations everywhere! Room was big and clean, I requested a room with a view of the pool. The pool area and inside of hotel was spotless and clean. Happy hour was a big hit
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Response from MarkM10172, General Manager at Hotel Puerto Palace
Responded 17 Dec 2018
Dear Kelly S Thank you for taking the time to review your recent stay at the Hotel Puerto Palace on Tripadvisor. I am happy to read that you enjoyed your stay with us and that you found our staff to be amazing and very helpful. It was our pleasure to take care of you and we look forward to welcoming you back soon. Best regards Mark Menzhausen
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We only stayed for one night as we were staying in the south in a hotel 4 x the price, The Puerto palace is exceptional Value. The customer service and cleanliness were exemplary. The lifts were being upgraded but this didn’t present a problem to us staying on the third floor.
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Response from MarkM10172, General Manager at Hotel Puerto Palace
Responded 04 Dec 2018
Dear MrsStephanieShaw, Thank you for choosing the Hotel Puerto Palace for your stay in Tenerife and for your review. We sincerely appreciate your thoughtful, positive feedback and look forward to your next visit. Best regards, -Mark Menzhausen
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The internet just doesn’t work in the room. Changed the room for the internet still didn’t work . I was offered to use their office to do my work !!!! I wanted to be in my room and do it why should I have to sit at reception . If you need the internet STAY AWAY from this hotel
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Response from MarkM10172, General Manager at Hotel Puerto Palace
Responded 02 Nov 2018
Dear Leylands R, Thank you for choosing to stay with us and for giving us feedback about your stay. Please accept my sincerest apologies for not being able to meet your WIFI and breakfast expectations. Our guest WIFI network has a total of 300 Mbps with 2 Mbps both upload and download assigned to each user, which is usually enough for most users, however not enough for heavy bandwidth required applications such as hd video. We appreciate your feedback which has made us relook at our available bandwidth and WIFI distribution infrastructure and we are now looking into options on how to improve our guest’s internet experience. Thank you again for responding back to us and we hope to have the opportunity to welcome you back in the future. Sincerely, -Mark Menzhausen
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHotel Puerto Palace
Terrace in the Double Standard Room with Ocean View at the Puerto Palace Hotel
Professional photo exclusively commissioned by TripAdvisorHotel Puerto Palace
Living Room in the Double Standard Room with Ocean View at the Puerto Palace Hotel
Professional photo exclusively commissioned by TripAdvisorHotel Puerto Palace
Bedroom in the Double Standard Room at the Puerto Palace Hotel
Our room, very clean
eso es un jacuzzi
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I couldn't help better. Hope you'll enjoy your stay! It was by far the best vacation for me.
1 vote
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Does the hotel have a naturist area ?
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small unheated pool about 1.5 metres deep. Super views over the city.
1 vote
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Can beach towels be hired at this hotel and at what cost.
Sorry not sure as I did not stay there,just went fir drinks. E mail them and ask. Lovely pool there. X
1 vote
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Ref. your request, we do not have children entertainment. Kind regards,
0 votes
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"The rooms overlooking the pools are lovely."
"There are room facing the swimming pools. This is my favourite view. You can also see mount teidi on a clear day from these rooms."
"If you can get one, it is worth paying the extra for a sea view, as not only the view, but less traffic noise."
"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
"Pool view room was excellent. Sea view may have a little more road noise."
US$66 - US$106 (Based on Average Rates for a Standard Room)
hotel puerto palacepuerto palace de la cruz
SpainCanary IslandsTenerifePuerto de la Cruz
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