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NH Canciller Ayala Vitoria

Ramon y Cajal, 5 City Center, 01007 Vitoria-Gasteiz Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (483)
Panoramas (11)
Room & Suite (188)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20/06/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Canciller Ayala Vitoria
Updated 20/06/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#3 of 25 hotels in Vitoria-Gasteiz
Travellers' Choice
Located right in the heart of Vitoria and offering some of the best, one-of-a-kind views in Spain, the NH Canciller Ayala hotel in Vitoria overlooks the Catedral, the famous Virgen Blanca Square, Florida Park, the City Hall and the magnificent headquarters of the Basque Parliament.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Coffee shop
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Room service
Flatscreen TV
Hair dryer
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Centrally Located
Languages Spoken
English, Spanish
2132Reviews13Q+A29Room tips
Traveller rating
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Popular mentions
KestasKS wrote a review Jun 2021
Vilnius, Lithuania2577 contributions711 helpful votes
Walking distance to the old town. Located near the the park, where one can jog. garage is small, but public garage is walking distance. Friendly service, clean room and bathroom. Room was not very large. However, the area is quiet and sleep is good.
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Date of stay: May 2021Trip type: Travelled on business
2 Helpful votes
Response from Gema Guillerna Monasterio, Director General at NH Canciller Ayala Vitoria
Responded 4 weeks ago
Thank you very much for your decision to choose our hotel and spending your time to share your valued opinion on our hotel with us and the rest of TripAdvisor users. We greatly appreciate your kind comments to our hospitality. We dearly hope your future steps in Vitoria will be following our hotel. With best regards Gema Guillerna
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Stuart M wrote a review Oct 2020
Farnham, United Kingdom32 contributions10 helpful votes
Stayed here as a stop over, the room itself was clean, large and modern. The staff were friendly but clearly understaffed, the bar/restaurant were closed, room service was offered, when I went to order I was told that had closed also, although I wasn’t informed of the time restraints when checking in, parking was full and the nearest public car park is quite a walk.
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Date of stay: October 2020
Response from Gema Guillerna Monasterio, Director General at NH Canciller Ayala Vitoria
Responded 30 Oct 2020
Dear StuartM96: Thank you for choosing NH Canciller Ayala in your stay in Vitoria. Our restaurant is closed for lunch and for dinner, we have a limited room service in the night, but when you arrived to the hotel when we gave you the information about the room service you have there the timetable, we have until 21 hrs for order and we served until 20.30 to 21.30 hrs. In our web and other reservations web have the information about the restraints, nowdays the changes are very usual. Sorry for the inconveniences, nice regards, Gema Guillerna
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Alison0706 wrote a review Jul 2020
East Lothian, United Kingdom239 contributions94 helpful votes
Just stayed the one night, really good sized room overlooking the cathedral in a great location. Modern bathroom with nice toiletries and the bedroom had a couch, fridge and Nespresso machine with some complimentary pods. Probably could do with more staff at reception as had to wait a while for check in and also later in the day to get a city map. Breakfast staff were brilliant, spoke really good English. Good range on offer for breakfast and due to covid it was plated for you. Only one xoffe machine in service which was a bit of a pain.
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Date of stay: July 2020Trip type: Travelled as a couple
1 Helpful vote
Response from Gema Guillerna Monasterio, Director General at NH Canciller Ayala Vitoria
Responded 17 Jul 2020
Dear Alison: I would like to thank you for your trust choosing the NH Canciller Ayala in your last visit to Vitoria and for sharing your experience with the other Tripadvisor travelers. We are proud to know that you liked our location and our rooms and facilities. Sorry for the incoveniences for the coffee machine, It has been repaired and now we have all the machines on. We hope to welcome you soon in your future stays in Vioria. Warm regards, Gema Guillerna General Manager
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Totty wrote a review Jan 2020
2 contributions
Delicious breakfast and specially Paco, was always attentive to our wellbeing and needs. Look for him at the breakfast and he will make your day. We enjoyed 4 days at the hotel. The rooms are very comfortable as well as the beds.
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Date of stay: January 2020Trip type: Travelled with family
Response from Gema G, Propietario at NH Canciller Ayala Vitoria
Responded 08 Jan 2020
Dear TottyLR: Thank you for your recent stay at NH Canciller Ayala Vitoria and this wonderful review you wrote! We are happy to read that you had a great long weekend in Vitoria and enjoyed your room. It would be our pleasure to welcome you back in the near future. I will congratulate to Paco, thank you very much, With kind regards, Gema Guillerna Hotel Director
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Tito L wrote a review Jan 2020
3 contributions
We had a wonderful weekend stay in Vitoria, the hotel was very comfortable and within easy walking from the town centre. The bedroom was clean, the decor good and the view was wonderful. The breakfast had an extensive range of food to choose from. The hotel carpark was full but the public underground carpark was only a very short walk away
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Review collected in partnership with NH Hotels
Date of stay: December 2019
Sleep Quality
Trip type: Travelled with friends
Response from Gema G, Gerente at NH Canciller Ayala Vitoria
Responded 07 Jan 2020
Dear Tito: Thank you for your marvelous review on your recent stay at NH Canciller Ayala. It is great to hear that you enjoyed your time with us and we are certainly looking forward to welcome you back in the near future. Best regards Gema Guillerna
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US$80 - US$128 (Based on Average Rates for a Standard Room)
nh hotels vitoria gasteiz
SpainBasque CountryProvince of AlavaVitoria-Gasteiz
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Frequently Asked Questions about NH Canciller Ayala Vitoria
Which popular attractions are close to NH Canciller Ayala Vitoria?
Nearby attractions include Password Vitoria Room Escape (0.5 km), Parque de la Florida (0.1 km), and Plaza de la Virgen Blanca (0.4 km).
What are some of the property amenities at NH Canciller Ayala Vitoria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Canciller Ayala Vitoria?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Canciller Ayala Vitoria?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at NH Canciller Ayala Vitoria?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to NH Canciller Ayala Vitoria?
Conveniently located restaurants include Taberna Tximiso, The Bost, and perretxiCo.
Are any cleaning services offered at NH Canciller Ayala Vitoria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Canciller Ayala Vitoria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Canciller Ayala Vitoria offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Canciller Ayala Vitoria?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Canciller Ayala Vitoria?
Many travellers enjoy visiting Basilica de San Prudencio de Armentia (2.4 km) and Casa del Cordon (0.7 km).