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Sercotel Arenal Bilbao

Foru Kalea, 2, 48008 Bilbao Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (17)
Room & Suite (29)
Dining (9)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/09/12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sercotel Arenal Bilbao
Updated 20/09/12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#32 of 52 hotels in Bilbao
The 3-star Sercotel Hotel Arenal Bilbao has an excellent location right in the city centre. It offers all the comforts required for an outstanding stay, both for families with children, couples travelling for leisure or for those who are visiting Bilbao on business. From the entrance to the old city of Bilbao, in just a few minutes’ walk you can get to the most important tourist attractions: Santiago Cathedral, the Plaza Nueva or the church of St Nicholas, not forgetting the famous Guggenheim Museum. Take advantage of the special offers and book a room with breakfast in the heart of Bilbao.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast available
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Non-smoking hotel
24-hour front desk
Laundry service
Breakfast buffet
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Room features
Air conditioning
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Spanish


Full view
100Great for walkers
Grade: 100 out of 100
294Restaurantswithin 0 km
56Attractionswithin 0 km
77Reviews1Q+A0Room tips
Traveller rating
  • 37
  • 27
  • 8
  • 3
  • 2
Time of year
Traveller type
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Selected filters
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  • English
Riho A wrote a review Aug 2020
Barcelona, Spain2 contributions1 helpful vote
A beautiful hotel with an amazing service. The location is perfect, 5 minutes walk to the biggest train station in Bilbao, the bars and downtown area are right around the corner, Guggenheim museum is 20 minutes walk. It faces the busy road, so it can be noisy during the night but over all I give 5 stars! I would love to stay here again if I have a chance to visit Bilbao.
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Date of stay: August 2020
Response from Hotel Arenal, Atención al cliente/recepción at Sercotel Arenal Bilbao
Responded 27 Aug 2020
Dear Riho, I am so happy to receive such positive feedback on your experience! We are proud to know that the entire team did everything possible to help you during your stay because of their service and impeccable treatment. If we can boast of anything, it is the privileged location in the old town of Bilbao, which is why it is chosen by many customers. We would be delighted to welcome you to any of our Sercotel Hotels in the near future. Greetings Itziar Calderón Front Office Manager Sercotel Arenal
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nukk a wrote a review Apr 2020
Swansea, Massachusetts1 contribution
Very clean, beautiful room and view. Nice coffee in the mornings. Excellent location could not be in a better spot, right next to the best bars, restaurants and markets. I look forward to coming back again.
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Date of stay: November 2019
Response from hotelarenalbilbao, Manager at Sercotel Arenal Bilbao
Responded 20 Jun 2020
Dear 964nukka, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David del Campo. Director.
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Alexander wrote a review Nov 2019
1 contribution
Great location, nice & helpful staff. It is close to bars & restaurants. Easy reach to tourist attractions. In the night it was noisy from the traffic. We could hardly go asleep. Good value for short stay.
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Date of stay: November 2019
Response from hotelarenalbilbao, Manager at Sercotel Arenal Bilbao
Responded 08 Dec 2019
Estimado Alexander: Un placer haber contado con usted entre nuestros clientes. Confiamos en que vuelva pronto a visitarnos en Bilbao, o en cualquiera de los hoteles de la cadena Sercotel. Atentamente: David del Campo. Director
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BarryR328 wrote a review Jul 2019
London, United Kingdom152 contributions73 helpful votes
Great location, nice staff, breakfast was good and room nice. BUT, having an outer room, overlooking the street, it sounded like people were talking on our balcony all night long. Thankfully a quietist Saturday night, but really poor sleep for both of us. Reception acknowledged this as a problem. Hopefully sound proofing is planned as part of the ongoing refurbishment works
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Date of stay: July 2019
Response from hotelarenalbilbao, Front Office Manager at Sercotel Arenal Bilbao
Responded 25 Aug 2019
Estimado/a Huésped: Un placer haber contado con usted entre nuestros clientes. Con respecto a su proposición, será trasladada al departamento de mantenimiento, todas sus sugerencias de mejora son bienvenidas y evaluadas minuciosamente para mejorar nuestras instalaciones y servicios al máximo. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos tener la oportunidad de darle la bienvenida nuevamente. Reciba mis más cordiales saludos, David del Campo. Jefe de Recepción
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Jeff R wrote a review Jul 2019
Rotherham, United Kingdom1067 contributions201 helpful votes
Public underground parking is available which is quite close to the hotel although you can park outside of the hotel to unload/load. There are lifts to all floors and the hotel is ideally situated right next to the old town. Rooms very clean and quite spacious and the staff communicate well in English. Bedrooms have aircon. We got a 10% discount off of our car parking make sure to get your ticket stamped.. The hotel also provide a very good buffet style breakfast as well which was plentiful and varied. Would book this hotel again when next in Bilbao.
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Date of stay: July 2019Trip type: Travelled with family
Response from hotelarenalbilbao, Front Office Manager at Sercotel Arenal Bilbao
Responded 28 Jul 2019
Estimado/a Huésped: Gracias por la puntuación otorgada y comentario tan positivo. Ojala pueda repetir estancia con nosotros tan pronto le sea posible. Reciba un cordial saludo: David del Campo. Jefe de recepción.
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US$74 - US$179 (Based on Average Rates for a Standard Room)
SpainBasque CountryProvince of VizcayaBilbaoBilbo Zaharra
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Frequently Asked Questions about Sercotel Arenal Bilbao
Which popular attractions are close to Sercotel Arenal Bilbao?
Nearby attractions include The Roomhunter (0.3 km), Bilbao, Spain (0.3 km), and Casco Viejo (0.1 km).
What are some of the property amenities at Sercotel Arenal Bilbao?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
What food & drink options are available at Sercotel Arenal Bilbao?
Guests can enjoy breakfast during their stay.
What are some restaurants close to Sercotel Arenal Bilbao?
Conveniently located restaurants include Trozo Pizzeria, NIDOBILBAO, and Restaurante Cafeteria Pentxo.
Is Sercotel Arenal Bilbao located near the city centre?
Yes, it is 0.7 km away from the centre of Bilbao.
Which languages are spoken by the staff at Sercotel Arenal Bilbao?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Sercotel Arenal Bilbao?
Many travellers enjoy visiting La Ribera Market (0.5 km), Ermita de Santa Agueda (4.3 km), and Cementerio de Derio (4.2 km).
Is Sercotel Arenal Bilbao accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.