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Plaza de Federico Moyua 2, 48009 Bilbao Spain
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Traveller (617)
Panoramas (11)
Room & Suite (319)
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#15 of 51 hotels in Bilbao
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events.
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Room & Suite (319)319
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Historic Hotel
Languages Spoken
English, French, Spanish, German and 1 more


Full view
100Great for walkers
Grade: 100 out of 100
338Restaurantswithin 0 km
48Attractionswithin 0 km
1229Reviews11Q+A99Room tips
Traveller rating
  • 535
  • 469
  • 156
  • 47
  • 22
Time of year
Traveller type
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Popular mentions
NilsLDK wrote a review Apr 2021
Copenhagen, Denmark397 contributions130 helpful votes
Conclusion: I stayed at Hotel Carlson for one night. It is a beautiful old fashion hotel which is located in the central part of Bilbao. The service could be better. I my mind it is only a *** hotel. Review: The hotel is located 20 min drive from the airport. The hotel offers parking in the basement for a fair price. The location of the hotel is perfect with a lot of shops and restaurants in the neighborhood. It is 10 min walk from Guggenheim and 20 min walk from the old town. The check-in was ok, but the staff could have been more service minded. Before my arrival I have asked for on update on the latest COVID-19 restriction via mail, but they did not reply to my request. I got a nice roam with a balcony and a view to the square outside the hotel. The room was old fashioned, but clean and cosy. I did not use the wi-fi. The breakfast is served in a room, which was not very cosy. The breakfast is a buffet, but you are not allowed to access the buffet yourself. The food was ok, but nothing special
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Date of stay: April 2021
Sleep Quality
2 Helpful votes
Mark N wrote a review Sep 2020
10 contributions13 helpful votes
Avoid this place like the plague no matter what the price. Turned up, no outdoors concierge so you’ve got to park up, then enter the lobby. Second problem is parking. For whatever reason the parking is actually at a different hotel - hotel Abando just one consonant away from being appropriate - so you get partial directions and a useless map to park more than a 10 minute walk from the hotel. If I wanted to park at the Hotel Abando I would have booked the Hotel Abando. The staff here are no help whatsoever. From the initial receptionist who pointed roughly in the direction for us to take, to the Hotel Manager who was too scared to come out of his bunker to deal with me in person, to the reservations manager who was as much use as a teat on a bull. Service means nothing to them - they must have bought their five stars on eBay because they certainly show no signs of having earned them. We arrived at the hotel at 415pm and I finally got into the room at 530pm. The rooms are just ok by the way - just Ok - and definitely not worthy of a five star hotel. Three star would be pushing it. Avoid at all costs the Vincci Consulada just up the road is a much better prospect - efficient, helpful, accommodating. Everything the Carlton is not.
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
EZT wrote a review May 2020
Sydney, Australia340 contributions462 helpful votes
Perfectly located in the middle of Bilbao, this is one of the best hotels in town. You can't beat the location. Right in the middle, you can walk to the Guggenheim Museum (a healthy walk but doable) and to the Old Town (another nice walk but doable). Dozens of restaurants in the area, plenty of entertainment. The rooms are excellent. Enormous, spacious, and comfortable. Everything you need is there. Good TV, good wifi, large bathroom. The lobby is huge as are the salons in the hotel proper. Quaint, comfortable and regal. I highly recommended it. Staff are helpful and while the price isn't cheap it is worth it.
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Date of stay: October 2019
Sleep Quality
2 Helpful votes
sugerglider wrote a review Mar 2020
London, United Kingdom241 contributions121 helpful votes
Couldn't fault our stay here. Big comfortable room (Habitación Doble Superior). The hotel is well located in the centre of town. 10 mins walk to Guggenheim or 15 mins to the Casco Viejo. Staff were helpful.
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Date of stay: March 2020
Sleep Quality
3 Helpful votes
Chris W wrote a review Feb 2020
Horsham, United Kingdom22 contributions2 helpful votes
Arrived very late due flight. Aitor was working the night shift on reception was fantastic.Very polite and efficient. Changed rooms very quickly to a double. Beautiful room 313 overlooking the square.
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Date of stay: February 2020Trip type: Travelled as a couple
US$114 - US$245 (Based on Average Rates for a Standard Room)
carlton hotel bilbao
SpainBasque CountryProvince of VizcayaBilbaoAbando
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Frequently Asked Questions about Hotel Carlton
Which popular attractions are close to Hotel Carlton?
Nearby attractions include Bilbao Fine Arts Museum (0.4 km), Palacio de la Diputacion (0.2 km), and Azkuna Zentroa (0.3 km).
What are some of the property amenities at Hotel Carlton?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Carlton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Carlton?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Carlton?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hotel Carlton?
Conveniently located restaurants include Casa Leotta, ad hoc Cascanueces, and La Gavilla.
Are there opportunities to exercise at Hotel Carlton?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Carlton located near the city centre?
Yes, it is 0.3 km away from the centre of Bilbao.
Are any cleaning services offered at Hotel Carlton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Carlton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Carlton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.