An excellent hotel with a lovely breakfast...very personalized. A terrific location on the harbour close to terrific restaurants. We would recommend it. Our room was comfortable with nice amenities...much like a boutique hotel...touch of class! We did not speak German but they had some English. We were very satisfied.
Sadly, our one night trip was spoiled from the moment we checked in - because of the rude and unpleasant man on reception. He told us Hotel Kontorhaus would charge us for a SECOND night - even though we'd already cancelled with Booking.com. He was most unkind and unapologetic and REFUSED to check what had gone wrong. He seemed impatient and angry. We had to waste a lot of our cherished holiday time contacting the UK for help. It seems Booking.com put things right for us and it seems we will not be over charged as he had threatened. But no-one from Hotel K has the courtesy to apologise or tell us this. I did not find out that Booking.com had put things right till I arrived back in the UK. This man also cost us money by sending us to the wrong car park - which cost us 13 Euros - rather than the 4 promised by the hotel. His unkindness really spoiled our stay. That's the reason I've rated some of the things in the resort lower than they maybe deserved. I am sorry I booked this Hotel. But I'm very glad I booked it through Booking.com. Without them this hotel would happily have doubled our bill. Although other staff seemed fine this unsmiling made our stay horrible. He let us down, the hotel down and he also let Booking.com down. We still can't work out just why he was so beastly to us. I would NOT recommend this hotel. Things can go wrong anywhere but they were so rude, hostile and nasty about the booking error and refused to even try to look into what went wrong. But if you do stay make sure you speak German . I think the man might have been cross with us because we were English and sadly, speak no German.…
Well-situated in Stralsund, nearby the old town centre, the harbour and the Ozeaneum. Mid-sized rooms with nice views. Impressively clean! The sleep quality is good. The Wi-Fi works OK. The hotel is small and has a personal touch which is nice. The breakfast isn't included, but is recommended since it's nicely prepared and arranged and offers a personal touch and a lot of variety. The only negative with the hotel is the price which is higher than normal to be Germany - especially when the breakfast isn't included. Charged parking is available in the neighbourhood; ideally the hotel would have a few lots to offer.
This hotel has a good location overlooking the marina and nearby are good restaurants, the Oceaneum and an easy to walk into the wonderful town. Our room was cheery, very clean, small and had two large windows we opened overlooking the marina. Parking was nearby and not expensive. We booked here in order to be able to drive to Sassnitz to catch the ferry the next afternoon. Next time we will stay longer to see more of the lovely town.
small hotel, perfact location at the harbour with nice local restaurants, just a two minutes walk to the famous Oceaneum, perfect hotel for a stop on the way to the Island of Rügen, the rooms are quite big and new, the breakfast was very good, great variety of dishes, the staff is very attentive and helpful, recomendable for a business trip as well as for a leisure trip