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Crowne Plaza Frankfurt Congress Hotel

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Traveller (185)
Room & Suite (67)
Dining (4)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
HOTEL CLASS
Hotel links
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Hotel deals

Location

Full view
50Car recommended
Grade: 50 out of 100
14Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Lyoner Str. 44-48, 60528 Frankfurt, Hesse Germany
Name/address in local language
Getting there
Frankfurt Intl Airport7 km
Mannheim Airport65 km
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618Reviews
206Photos
11Q+A
64Room tips
Traveller rating
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Popular mentions
I visited Crowne Plaza 2 years ago back when it was still Sheraton - and just like then, I also left with a similar illness. Some things were changed, following the rebranding for the better, however I am concerned, that there was no cleaning of the air conditioning systems. I
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Response from Voyager11200703182, Front Office Manager at Crowne Plaza Frankfurt Congress Hotel
Responded 1 week ago
Dear NewcastleSt, I am sorry to read that you felt unwell after your visit to Frankfurt. I can reassure that health and safety and cleanliness are taken very serious in our hotel. We maintain a regular cleaning of our ventilation system, are all documented and just recently checked as part of the audit to become an IHG Hotel. We hope however you did enjoy your visit to Frankfurt and are happy to hear, that you like our renovated new hotel. I If there is anything I can do to assist you or if I can provide anymore information, please do not hesitate to contact me at any time. We are looking forward welcoming you again. Best regards Denise Heins Front Office Manager
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+3
Not very impressed with this hotel especially after staying at the Crowne Plaza Brussels Airport which is much superior Rooms were acceptable but let down by the main restaurant not being open. We had to dine at their restaurant / Bar Selected their cheese burger / Fries /
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Response from Voyager11200703182, Front Office Manager at Crowne Plaza Frankfurt Congress Hotel
Responded 2 weeks ago
Dear Maltesefalcon43, Thank you for sharing your experiences about your recent stay with us. We are truly sorry to read that we could not meet your expectation. But for this occasion, it is a pleasure to share that we started the renovation of all our rooms already with the plan, to be finished by the end of this summer. Also regarding the inconveniences with our restaurant which due to internal reasons was closed, we would like to apologize. There is a plan in place to solve the issue as the soonest and have the restaurant open all week, as you can expect from a Crowne Plaza Hotel. We are looking forward welcoming you again soon, during your next visit to Frankfurt. Best regards Denise Heins Front Office Manager
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From 27.01 till 10.02 I had the misfortune to stay in Frankfurt Crown Plaza Hotel. This 4star hotel was booked by my company. During check in I was asked to show my credit card just in case if I want to order something. I also showed my Voucher that reservation was already
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Response from Voyager11200703182, Front Office Manager at Crowne Plaza Frankfurt Congress Hotel
Responded 3 weeks ago
Dear Ms. Zadrozna, We are truly sorry for this disappointing experiences you had during your stay here at Crowne Plaza Frankfurt Hotel. Our guest satisfaction is our highest priority and we are very concerned that we failed in providing you with the expected customer service in several cases. The incidents with the Housekeeping was already raised with the company to make sure this remains an unique case and we scheduled new training for the entire team. Regarding the payment issue; I would like to explain you the case. The reservation was made by a Travel Agent. They need to provide us with a credit card authorization form. Unfortunately they did not inform us, that they will cover the costs, and we had no guarantee for the payment,. The delay of the refund was caused, because even after getting in touch with the Travel Agent, we did not receive the necessary documents from their side to process. As soon as we received their card details, we immediately refunded the money to your account. However, I do not want to excuse the lack of service and communication from our side this should of course had been explained to you before. I understand that you were in a very difficult situation and if there would have been anything from our side, we could have done to speed up the process or support you in any other way, we would have done so without hesitation. Since there were nothing we could do to improve your situation at that stage, we would like to invite you for a compensation. If you can reconsider you decision and will give us the opportunity to welcome you again, please contact me directly and I will take care of your reservation and everything else and make sure that during your next stay you will experience the customer service you expect form a Crowne Plaza Hotel. We are looking forward hearing from you. Kind regards Denise Heins Front Office Manager
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The hotel is pretty close to the airport and if the weather is good commute using the S train is great. The hotel is being upgraded, I was on the 12th floor which had undergone renovation, it was nice and comfy and offered a great view of the countryside. The hotel offered
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Response from Voyager11200703182, Front Office Manager at Crowne Plaza Frankfurt Congress Hotel
Responded 11 Feb 2019
Dear 401jitendrang, First of all, allow me to express my warm thanks for choosing Crowne Plaza Frankfurt Congress Hotel for your recent stay and for taking the time to share your experiences with us sand other travelers. I was very concerned when I heard about your incident in the bathtub and hope you recovered from the shock and from the bruises quickly. As we take all our guest feedback very serious we did inform our Executive Housekeeper immediately to reconsider the placement of the mat. We are looking forward welcoming you again here in Frankfurt to enjoy another stay but next time without any incidents. Best regards Denise Heins Front Office Manager
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This hotel was a Sheraton (2 years aho),. It has moved to Crowne. The Service has dropped significantly. Rooms are clea, but since the 2nd night, they do the mínimum cleaning. Breakfast is average. If something is finish, not refilled. Plenty of tables are free but not cleaned.
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Response from Voyager11200703182, Front Office Manager at Crowne Plaza Frankfurt Congress Hotel
Responded 06 Feb 2019
Dear PhileasFoggdelBorn, First of all, allow me to thank you for taking time to provide us with your feedback. I am very concerned to read about this disappointing experiences you had during your stay and already shared this with all departments. This is of course not the standard you have to expect from a Hotel like ours and we will address all the points with the lack of service to retrain the team and to discuss what else needs to be done to convince our guests with a 4-Star service. I hope we will have the pleasure of welcoming you again to create a memorable stay for your and to help to forget all the previous impressions. On such occasion, please sent me an e-mail directly, in order for me to look after your reservation personally. I am looking forward hearing from you. Kind regards Denise Heins Front Office Manager
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
Photo provided by managementCrowne Plaza Frankfurt Congress Hotel
Business Suite
near to the airport
just turning around the hotel and the city of Frankfurt emerged
great forest views
one can get cheated whether is in the city proper or in the middle of the forest
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12345614
Is there a laundromat nearby (not the hotel laundry)
Are the rooms air conditioning and have mini fridge ?
Yes and yes
1 vote
Sheraton always has Ironing Board and Iron in the room. Tram tickets you buy on the Tram with cash or credit card - consult the reception for which ticket is the best for you to buy. Sim Card I am sure you will find in the city but I have no experience.
2 votes
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Do you have American outlets in the rooms for charging electronic devices?
If you travel often, buy/keep an adapter(U.S. to Europe) always handy.
0 votes
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Dear Pin-Chow, thank you very much for contacting us. We do have a fitness area with treadmills and irons among others. We also have a pool, if you like to swim. Please visit our website for further information. We are looking forward to welcoming you here. Best regards, Your team of the Sheraton Frankfurt Congress Hotel
2 votes
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123
"Higher Floors offer a nicer view."
"Back room have very good view."
"Get a room with a balcony"
"Book somewhere else"
"Check air conditioning if you don't want to sweat all night."
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12345613
PRICE RANGE
US$40 - US$329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton frankfurtfrankfurt sheraton
FORMERLY KNOWN AS
Sheraton Frankfurt Congress Hotel
LOCATION
GermanyHesseFrankfurtNiederrad
NUMBER OF ROOMS
396
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