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The Westin Grand Frankfurt

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Traveller (637)
Room & Suite (739)
Video (1)

About

Location
Cleanliness
Service
Value
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee.
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Property amenities
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Quiet
HOTEL CLASS
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
158Restaurantswithin 0,5 km
45Attractionswithin 0,5 km
1 572Reviews
1 436Photos
22Q+A
100Room tips
Traveller rating
  • 730
  • 522
  • 212
  • 66
  • 42
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Popular mentions
+4
The Westin is in walking distance of lots of attractions including Romer plaza, opera house, river boat rides, etc. The concierge, Kevin, was spectacular. He helped us create a very memorable trip and always had a smile. Many thanks to him.
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Response from GMWestin F, Quality & Duty Manager at The Westin Grand Frankfurt
Responded 3 days ago
Dear ThomasA595, Thank you for your positive feedback and comments! We work continuously to ensure dedicated service and to produce memorable experiences for our guests. We are happy to hear that my colleagues, especially Kevin the Concierge, made a lasting impression on you and that you enjoyed our service! We would love to host you again and we look forward to welcoming you back! Refreshed regards, Martina Kaiser Quality & Duty Manager Martina.kaiser@westin.com
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At a walking distance from Zeil Shopping District and Konstablerwache. Rooms need refurbishment and toilets need renovation. Room lighting need improvement . Room was spacious . Check In time 3:00 pm Staff helpful and very friendly.
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Response from GMWestin F, Quality & Duty Manager at The Westin Grand Frankfurt
Responded 3 days ago
Dear 190asimn, Thank you for staying with us at the Westin Grand Frankfurt and we appreciate you taking time to share your experience on Tripadvisor with us. We work continuously to ensure dedicated service and to produce memorable experiences for our guests. We are happy to hear that my colleagues made a lasting impression on you and that you enjoyed our service! In regards to the room product you might be happy to hear that we are in the planning stage of a renovation and while this is a lengthy process we will continue to train or associates to look at details to ensure that your next stay convinces you of The Westin Grand. We would love to host you again and we look forward to welcoming you back! Refreshed regards Martina Kaiser Quality & Duty Manager Martina.kaiser@westin.com
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It is very nice and excellent hotel and near by to shopping mall and Frankfurt square. Only until now, my friend has pay guarantee by his credit card and when we check out, I have check reception that guarantee already cancel still charge in his credit card. We have pay all the
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Response from GMWestin F, Quality & Duty Manager at The Westin Grand Frankfurt
Responded 3 days ago
Dear RosniH2, Thank you for staying with us at the Westin Grand Frankfurt and we appreciate you taking time to share your experience on Tripadvisor with us. We work continuously to ensure dedicated service and to produce memorable experiences for our guests. We are happy to hear that my colleagues made a lasting impression on you and that you enjoyed our service! In order for us to fully understand the situation and to speak to the right person in charge, may I kindly ask you to contact me directly under martina.kaiser@westin.com with the details of your stay? I would highly appreciate your feedback. We would love to host you again and we look forward to welcoming you back! Refreshed regards, Martina Kaiser Quality & Duty Manager Martina.kaiser@westin.com
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Stayed one night. Hotel has seen better days. Bit worn out and 1990s style. Probably needs a refresh and renovation. Was upgraded to a big suite. Huge space bit interior nothing special. Room was noisy due to restaurant and bar traffic outside. Breakfast buffet spread was
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Response from GMWestin F, Quality & Duty Manager at The Westin Grand Frankfurt
Responded 1 week ago
Dear London-vintage-selle, Thank you for staying with us and we appreciate you taking time to share your experiences on Tripadvisor with us. I am happy to hear that you enjoyed the breakfast selection and the service provided by my colleagues. Be assured that I will share your positive feedback with my colleagues! Please accept our sincerest apologies that your did not have a restful and restoring stay with us at the Westin Grand Frankfurt. Caused by our location in the city center of Frankfurt, we are not as calm as other Westin Hotels. Nonetheless, I did take note on your profile regarding your feedback so that our dedicated front office team can assign a quiet room, not facing the front street, whenever your travels bring you back to Frankfurt. In regards of the room product you might be happy to hear that we are in the planning stage of a renovation and while this is a lengthy process we will continue to train or associates to look at details to ensure that your next stay convinces you of The Westin Grand. Should your travels bring you back to Frankfurt, please feel free to contact me directly. I would be more than happy to take care of your reservation. With refreshing regards, Martina Kaiser Quality & Duty Manager The Westin Grand Frankfurt Martina.kaiser@westin.com
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+1
I have been a Marriott Rewards member since 1985. After 34 years of loyalty, I have achieved "Titanium". Gasp! Sounds impressive, doesn't it? The fact is, Marriott bought out the Starwood Group and although I received an upgrade from Platinum, what I really ended up with is a
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Response from GMWestin F, General Manager at The Westin Grand Frankfurt
Responded 2 weeks ago
Dear 20176, Thank you for your repeated score on TripAdvisor. Also repeating my offer to explain to you the terms and conditions of the program. Please let me know when you will be back next time. For the inconvenience with the technical deficiencies I do apologize. Sincerely yours, Peter Reischl General Manager The Westin Grand Frankfurt Peter.reischl@westin.com
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
She must have been crazy when she tore up this headboard.
"Dated" curtains dangle from the rod.
Filthy stained carpet
Photo provided by managementThe Westin Grand Frankfurt
Suite
Photo provided by managementThe Westin Grand Frankfurt
Suite
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123456148
If I don’t remember wrongly the indoor heated pool should be opened all day except children can only be there from 10am -6pm
1 vote
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Is there a airport shuttle to pick you up, and take you to the airport?
No the hotel does not have a shuttle. The hotel is a block from the train station. A taxi is around 50 euros depending on the amount of luggage and which way the driver goes.
1 vote
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What is the best way to get from FRA airport to the hotel?
Take a metro. Cheap, direct line, quick and stops right next to the hotel. Frankfurt (Main) Konstablerwache is the station where you have to get off.
1 vote
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The room type with 2 beds is called twin-bedded room, the beds are queen-size. Best regards, Johanna Kleiser Executive Office
0 votes
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12345
"Go somewhere else."
"The gym is on the six floor if you want quicker access"
"Even number rooms face the street and are very noisy"
"I choose a Deluxe room which I did not like so I can't recommend this hotel to anyone!"
"Pay the extra for a club room, well worth it."
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PRICE RANGE
US$91 - US$457 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin grand frankfurt hotel frankfurtwestin grand frankfurtwestin frankfurtfrankfurt westin
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
371
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