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Stadthausbruecke 10, 20355 Hamburg Germany
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (217)
Room & Suite (78)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 21/06/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/06/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 342 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
The TORTUE HAMBURG is the world en minature – refuge, home, coffee house, living room, hiding place, theatre, catwalk and opera at the same time. It’s a unique place of hospitality, diversity and French ‘Savoir-vivre’ in the middle of Hamburg. The privately managed design hotel in Hamburg’s historic city centre can be found between Jungfernstieg, Große Bleichen, Stadthausbrucke and Neuer Wall in the historic Stadthofe building. Here, guests can find everything under one roof so that they don’t need to leave the hotel. If guests want to leave, however, shopping opportunities, local and long-distance transport links, as well as numerous sights like the Elbphilharmonie or the Speicherstadt are within walking distance. Behind the building’s elegant brick facade from 1888 one can find 126 loft-like rooms in seven different categories with free WiFi and included mini bar, as well as a network of cosy courtyards and rooms with high ceilings which was designed by architectural offices David Chipperfield Architects and Stephen Williams Associates. The interior design from internationally renowned designers like Joyce Wang, Kate Hume and Stephen Williams combines different design eras, styles and moods. The French art of ‘Savoir-vivre’ – of decelerated living – can be found in many details: in the soft textiles, the extralong Divan beds from the luxury manufacturer Hypnos, the mosaic floors, the special light concepts in every room or the velvet seats throughout the hotel. Alongside its hotel business the Member of Design Hotels impresses with its gastronomic diversity. Two restaurants and three bars invite for relaxation and indulgence and offer an excellent quality and quantity. The two restaurant concepts ‘JIN GUI’ and ‘brasserie’ celebrate Asian and French-German cuisine at the highest level. The three individually designed bars ‘bar noir’ with dance floor, the private ‘bar prive’ and the smoker’s bar and luxury lounge ‘bar bleu’ round off the hotel’s gastronomic offering. TORTUE is an homage to life and the senses – a hotel in a unique location which combines relaxed lifestyle, design aesthetics, excellent service and highest quality.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Boating
Highchairs available
Strollers
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Canoeing offsite
Patio
Shuttle bus service
Taxi service
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Room service
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Spanish, Arabic, Croatian and 5 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
151Restaurantswithin 0 km
57Attractionswithin 0 km
277Reviews2Q+A4Room tips
Traveller rating
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Popular mentions
susannTheGo wrote a review 20 Sep
Westport, Connecticut214 contributions101 helpful votes
Positives: Excellent location. The large room is very spacious and well appointed with an equally nice large bathroom. The front desk staff is knowledgeable and helpful. There’s a good coffee machine in the lobby. Testing for Covid is right next-door to the hotel. I had lunch at their Japanese restaurant which was very comfortable with good food. The breakfast in the main restaurant is good as well, and the prices are reasonable. You can order à la carte, or have their very expensive buffet. Negatives: The lobby and some of the hallways in the hotel are very dark which leaves the hotel with a dreary impression. The hotel is very modern and felt cold to me. The air conditioning did not work very well. They did not help with the luggage and there are a number of stairs in a few different places in the hotel.
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Date of stay: September 2021Trip type: Travelled solo
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anohr920812 wrote a review 13 Sep
Gentofte Municipality, Denmark1 contribution
Best hotel I have been in Hamburg and I have been in Hamburg for more than 20 times. Good location The restaurants were very nice and the service was very good. Liked the relaxed atmosphere and nice rooms
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 1 week ago
Dear anhor920812, Thank you very much for your beautiful feedback and the high praises. We appreciate your compliments on our design and culinary performance. Our goal is to create a laid-back yet luxurious atmosphere, and we are happy to hear that we succeeded in conveying a feeling of relaxation and indulgence. We look forward to hosting you again soon. With best regards, your TORTUE HAMBURG
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colingduncan wrote a review Aug 2021
Cardiff, United Kingdom11 contributions4 helpful votes
I recently booked a night at this hotel to celebrate our wedding anniversary and advised the hotel accordingly. They acknowledged the occasion and promised to make it memorable. Memorable it certainly was, but for all the wrong reasons sadly! Nobody ever recognised our anniversary with as much as a word of congratulation throughout the stay. We were woken from deep slumber at 2 10 am with a fire alarm. The hotel was evacuated and we all remained outside for 30 minutes with all emergency services present. Eventually it was declared a false alarm and we were permitted back in. Apparently it was a system fault! It’s tricky to get back to sleep after an incident of this type so as a result we managed very little rest! On checking out the following morning nobody offered a word of apology and no gesture was made by way of a reduction of the bill. All told it was a dreadful stay and not one I would wish on anyone else. A very poor performance all round.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 3 weeks ago
Dear colingduncan, First and foremost we would like to apologize for our poor service performance during your stay. Aside from the very unfortunate event of the fire alarm, which we are very sorry for, we are saddened to hear that your special occasion has not been regarded by our team. We strive to make all our guests feel special and welcome and we are truly sorry that you experienced otherwise. A note for a free upgrade at your next stay has been made in our reservation system. Once again, we sincerely apologize for the inconvenience and hope to offer you better services in the future. With best regards, your TORTUE HAMBURG
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mailM1260VN wrote a review Jul 2021
1 contribution
Great hotel. Nice style both the rooms and the rest of the hotel. Close to the center of Hamburg. Very high service level. Restaurants and bars worth visiting, even if you are not staying in the Tortue.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 03 Aug 2021
Dear mailM1260VN, Thank you very much for your wonderful review. We are happy that you were satisfied with our design concept as well as our culinary performance and service. We look forward to welcoming you back anytime soon. With best regards, you TORTUE HAMBURG
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Angelika J wrote a review Jun 2021
Scheidegg, Germany1 contribution
This perfect hotel is located in the center of Hamburg, you can walk in all directions from there, shopping, sightseeing or you also can book packages for culture and music events. The hotel has wonderful apartments and very nice furnished. Just keep in mind that in summer the backyard where the rooms are facing are quite noisy because of the restaurants there. But its definately worth it.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: check rooms not to the main backyard could be noisy in summer, parking right next to the hotel in...
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Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 14 Jun 2021
Dear Angelika, thank you for your positive feedback! It is our highest priority to create the perfect overall TORTUE experience for our guests. We are happy that you enjoyed yours! We look forward to welcome you back anytime soon. Best regards, your TORTUE HAMBURG
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PRICE RANGE
US$172 - US$263 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
128
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Frequently Asked Questions about Tortue Hamburg
Which popular attractions are close to Tortue Hamburg?
Nearby attractions include SANDEMANs NEW Europe - Hamburg (0.4 km), Die Weingaleristen (0.4 km), and Alsterhaus Hamburg (0.4 km).
What are some of the property amenities at Tortue Hamburg?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Tortue Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Tortue Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Tortue Hamburg?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Tortue Hamburg?
Conveniently located restaurants include Ristorante Buon Giorno, Capriccio, and Saliba.
Are any cleaning services offered at Tortue Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Tortue Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Tortue Hamburg offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Tortue Hamburg?
The staff speaks multiple languages, including English, Spanish, German, Italian, Thai, Arabic, and Croatian.
Are there any historical sites close to Tortue Hamburg?
Many travellers enjoy visiting Alter Elbtunnel (1.4 km), St Nikolai Memorial (0.5 km), and Altona City Hall (3.4 km).