Steigenberger Hotel Am Kanzleramt
4 878 reviews
#41 of 636 Hotels in Berlin
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Ella-Trebe-Str. 5, 10557 Berlin Germany
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Room & Suite (308)
Dining (66)
About
#41 of 636 hotels in Berlin
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
The Federal Chancellery, the Reichstag building and the main station are just a few minutes away from the Steigenberger Hotel Am Kanzleramt - it is impossible to find a more central and convenient accommodation in Berlin. Coffe and tea making facilities, free internetconnection, inroom safety deposit boxes, and minibar are only a few amenities awaiting your arrival at your room or suite. The Hotellobby is the perfect place to assemble and start your excursions with its spacious lounge below the gallery. The hotel bar is a perfect location for completing the day's enjoyment. The Day Spa with astonishing views from the top floor of the Hotel offers sauna, steam bath, a private Day Spa, massage, beauty treatments and access to a modern and fully equipped gym. Running tracks close by are perfectly situated for jogging or walking. The conference section covers an area of more than 2,000 m² on two floors. The main hall with its two foyers - perfect for presentations and exhibitions capable to host up to 400 participants is based on the ground floor. While the conference area with its 10 further meeting rooms is to be found directly above.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Facial treatments
Steam room
Baggage storage
Concierge
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, German
Location
Full view
100Great for walkers
Grade: 100 out of 100
38Restaurantswithin 0,5 km
9Attractionswithin 0,5 km
Contact
Ella-Trebe-Str. 5, 10557 Berlin Germany
Name/address in local language
Getting there
HauptbahnhofBerlin U-Bahn3 min
Berlin HauptbahnhofBerlin S-Bahn3 min
4 878Reviews55Q+A100Room tips
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This hotel is well located about 20 min walk to the Brandenburg gate, Unter den Linden and many Berlin attractions. It's also across the street from Berlin's central station. The building is modern and decor is contemporary. Most of the staff is courteous, polite and go above and beyond to help. I have stayed in this hotel a few times before and to my disappointment we had two incidents one of each was handled very poorly by the hotel assistant manager. Upon check in we were asked if we were just staying for one night. I promptly explained that we were staying for 3 nights but as the Spa suite was just available on the 30th we booked the other two nights in the junior suite. The clerk at reception said the booking for the other two nights on the spa suite was cancelled and the spa suite was available to us for the duration of our stay for additional 80 euros per night. We decided to take the offer and changed our plans also because with the level of restrictions everything was closed and they were closing streets on the proximity of the Brandenburg gate in preparation for NYE event. Just as we were preparing to go out for a walk on the 31st afternoon we received a call from reception saying we would have to move rooms as they made a mistake and they couldn't have booked the spa suite for NYE. They explained this was due to Government restrictions we insisted to find a solution but we understand that rules are rules and agreed to move. The staff handling the case was fantastic, he apologized for the mistake and went above and beyond to make us feel better and compensate for his mistake - truly world in class five stars service. We later stopped by and asked if we could move back to the Spa suite on January 1st and he said he would check as he didn't want to make another mistake. We later called reception and asked if we could leave our luggage and belongs in the Spa suite and just move what we needed to the junior suite to spend the night to then move back to the Spa suite after breakfast - the staff shift changed at the time and the clerk confirmed it was ok. I went downstairs to give my key card back and order dinner and confirm the arrangement - all good. Following day when we went to reception to get our key cards back, again new staff shift - the clerk looked puzzled when we explained the arrangement to her and called the assistant manager. They both discussed the issue in German in front of us and I found it rude as none of us speak the language. After that the assistant manager said quite sternly we couldn't move back because the Spa suite was booked to another guest at midnight on January 1st. I explained I requested the suite before that and reviewed the whole confusion that happened at the start and also that our luggage was still there. I also asked if he could call the staff that handled the request to clarify the situation. He denied to do so and was extremely rude, appalling customer service - doesn't even resemble what is expected of a 5 stars hotel. They made another mistake and they could have called the other guest and explained the Spa suite wasn't available but they took precedent and didn't fix the mistake for us, despite our request coming in before the others’ guest. We felt unwelcome and discriminated. The junior suite had leftovers of food (capers) on the floor from a previous guest as it wasn't clean properly. On the 1st of January they didn't service the room until I called reception and prompted them to do it. Also disappointed with NYE dinner the potato soup was tasteless and the Spinach risotto dry, my partner ordered beef and was happy with it. Dessert was also tasteful and well presented. Although we requested a king bed in both rooms we had two mattresses put together without a topper which is quite uncomfortable and not up to the standards of premium accommodation. I have to say I was extremely disappointed to deal with all of those issues specially the stress of dealing with a rude assistant manager. It ruined the first day of my year and the whole reason I stay in good standard hotels is because I don't want to worry or think of anything besides the purpose of my trip. After filing a complaint with the Hotel Manager and Deutsche Hospitality I got a call from the hotel manager who apologized for the hotel mistakes. He was quite reasonable and offer us an upgrade for the duration of our next stay. We both got to an agreement that the hotel clerk might have misunderstood my request as the clerk didn’t speak English fluently. I demonstrated my frustration with the fact I gave the opportunity for them to fix the issue but they took precedence for the other guest request.…
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Date of stay: December 2020Trip type: Travelled on business
Value
Location
Service
Room Tip: Spa suite if available. If you want views of the city then Junior or regular suite on the top floor
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1 Helpful vote
Helpful
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 2 weeks ago
Dear "Vini13", Thank you for your stay with us and especially for your detailed and constructive feedback. We truly regret that such misunderstandings reported by you have occurred during your stay. Thank you very much for taking the time to discuss the matter with us, so that we can assess the matter and clarify what happened with the personnel responsible. Please do not hesitate to contact us directly, if you plan to stay at our premises for your next journey to Berlin. Kind regards and all the best to you, Peter B. Mikkelsen Area General Manager Berlin
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+1
We stayed here for Halloween weekend. 30th Oct - 02 Nov. The hotel is located right across the road from the central station in Berlin so it was perfect for us. We flew in to Schönefeld T5 from Manchester and got the train straight to hotel which was so easy and cheap instead of paying for taxis! We checked in and they took a €50 deposit which we weren’t aware of but it wasn’t a problem and I have received it back. Then we were asked if we wanted a room with a bath or a shower which I thought was a really nice touch to our check in. We chose shower and the room didn’t disappoint. The room was really nicely decorated, spacious, great view of the river and felt really luxurious. The beds were really comfortable apart from that they were separated in the middle which was slightly annoying but apart from that we slept really well; never heard any noise in the halls and the room has controls for the temperature which was nice. They did tell us the spa was still open but we didn’t get chance to have a look. We did want to have breakfast in the morning but it was really expensive €25 per person is just too much when they have a pret-a-manger and a Starbucks across the road. The tv worked well but didn’t have any English channels apart from the news channels. It would’ve been nice if they had Netflix as an option. They have a restaurant which we ate at on the Saturday which was lovely but slightly expensive and we really empty but I’m sure that was just because of Germany’s nearing lockdown. Overall it was a really nice stay and I would recommend this hotel because of it’s location and it’s lovely rooms. My favourite thing was definitely the bathroom, the rainfall shower was so relaxing. Perfect.…
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Date of stay: October 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 07 Nov 2020
Dear"katieeP8357XH", Thank you very much for this nice rating. We are happy that you felt comfortable during your stay and it makes us very proud that you rewarded us with all five points. It makes us very proud how much you praise the hotel and that we are always your first choice when coming to Berlin. Regarding the breakfast, we recommend for your next stay to book a bed & breakfast rate, which already includes the buffet at a reduced Price. Please note that we only have an extensive sauna facility, but no whirlpool or pool. We appreciate your feedback and hope to welcome you back soon. With kind regards Peter B. Mikkelsen Area General Manager
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This hotel is located very central in Berlin. The rooms are super, we like the design, very minimalistic. The rooms are very clean, like rest of the hotel and no noice from streets, so good windows The checkin was not super. The biggest minus on this trip was the breakfast. Last we stayed there, we had the best breakfast buffet we ever had. This time because of COVID, the buffet was reduced a lot and we still had to pay 25 euro, it was not value for money. If we had known this, we would have gone to a cafe instead
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Date of stay: September 2020Trip type: Travelled as a couple
3 Helpful votes
Helpful
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 20 Sep 2020
Dear Guest, Thank you for your stay and taking the chance to share your impressions with us. We are very pleased to read that with us you have found a hotel in a central location from which you could reach all the sights and highlights. Your helpful comment on our service quality gives us the opportunity to train our employees more specific. Also in the current Corona time we try to spoil our guests culinary at breakfast. We had to change our presentation due to some hygiene regulations. If you have any other wishes, our team will be happy to help you. We appreciate your feedback and hope to welcome you back soon. Kind regards Peter B. Mikkelsen Area General Manager Berlin
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The good: Hot and powerful shower. Location, especially if you are getting the train to Berlin. Clean. The bad: Small TV (40”), couldn’t stream to it, no connection console, difficult to connect a USB stick or HDMI cable because the wall bracket doesn’t move that much. Sky news and BBC news didn’t work, CNN was in and out. This was mentioned to the reception desk, I was told it was down to their supplier. Beds were very soft. The ugly: Breakfast. Some guests did wear masks some didn’t, some staff were wearing masks without their noses covered. I had to explain, in my bad German, how to fry an egg so that it was “over medium”. The bacon was the incinerated streaky stuff, I did ask (2 weeks before) if they could get some proper breakfast bacon (back bacon). They were unable to and said it was down to their supplier. Putting low tables in front of what would normally be the self selection buffet area creates a narrow corridor where guests have to queue and walk past before ordering their food. It’s difficult to see what you can have because it’s all set back behind these tables and there are 2 or 3 people who take your requests. I appreciate it’s difficult in these Covid times, but I’ve seen other hotels handle this much better. There isn’t any hotel outdoor area where you get some fresh air, sit down and have a coffee or beer or whatever. The ground floor bar looked dark and uninviting. Young staff with little sign of leadership from senior management. If there’s a problem, blame the supplier it’s not the fault of the Steigenberger. Lastly, a suggestion for the Steigenberger: more soap is needed above the bathroom sink, either a larger dispenser or refilled more often, people are washing their hands more often and have to wash their fabric masks. I was having to use shower gel from the shower because we ran out.…
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Date of stay: July 2020
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 02 Sep 2020
Dear Guest, Thank you very much for staying with us and for sharing your impressions. It is a pity to hear that you were not satisfied with your stay and we regret that we could not meet all your expectations. Please rest assured that we will follow up on each of your comments. It is our great aim to make every single guest feel comfortable and welcome while staying with us and therefore we work every day to prove our mission being hoteliers with passion. We hope that you will give us another chance to prove our service again. With kind regards and all the best for you, Peter B. Mikkelsen Area General Manager
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Arrived late. We couldn’t switch off the light of our hallway in the room! No room service! What is this? The excuse they use is the Corona virus! Hotel is basically cutting costs at the clients expense. Will not return here!
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Date of stay: July 2020Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Peter Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 25 Jul 2020
Dear guest, Thank you for taking the time to share your impressions with fellow travelers. Unfortunately, it cannot be avoided that there will be restrictions for our guests when implementing the official corona guidelines of the Berlin Senate. Safety and health is the highest priority for our guests and employees We would be glad to get a second chance to prove you our mission being hoteliers with passion and hope to welcome you back at Steigenberger Hotel Am Kanzleramt someday. Kind regards Peter B. Mikkelsen Area General Manager Berlin
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PRICE RANGE
US$122 - US$212 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBerlinMoabit / Mitte (Borough)
NUMBER OF ROOMS
339
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Claim Your Listing Frequently Asked Questions about Steigenberger Hotel Am Kanzleramt
Which popular attractions are close to Steigenberger Hotel Am Kanzleramt?
Nearby attractions include Berlin Central Station (0.2 km), Bundeskanzleramt (0.4 km), and Futurium (0.4 km).
What are some of the property amenities at Steigenberger Hotel Am Kanzleramt?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Steigenberger Hotel Am Kanzleramt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Steigenberger Hotel Am Kanzleramt?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Steigenberger Hotel Am Kanzleramt?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Steigenberger Hotel Am Kanzleramt?
Conveniently located restaurants include Paris-Moskau, Peter Pane Berlin Europaplatz, and Zollpackhof.
Are there opportunities to exercise at Steigenberger Hotel Am Kanzleramt?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Steigenberger Hotel Am Kanzleramt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Steigenberger Hotel Am Kanzleramt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Steigenberger Hotel Am Kanzleramt offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Steigenberger Hotel Am Kanzleramt?
The staff speaks multiple languages, including English and German.